HP LaserJet P1005 not working with Snow Leopard

Question

Level 1

96 points

HP LaserJet P1005 not working with Snow Leopard

Has anyone managed to get this printer to work with Snow Leopard 10.6? I have installed the latest drivers* from the HP website which BTW do not say they support 10.6 , see http://is.gd/2DfcE

*Not sure exactly what the version number of the drivers is. The website says they are version 1.0.7, but when installed they show version 1.0.6

I either get nothing coming out of the printer or an error "PrintJobMgr quit unexpectedly - This report will be sent to Apple automatically".

MacBook 13-inch Aluminum (Late 2008), Mac OS X (10.6), 32GB iPhone 3GS

Posted on Aug 27, 2009 9:48 PM

Reply

Answer 1

Ewen

Level 6

11,805 points

Aug 27, 2009 10:02 PM in response to Madam

Apple has issued this kb article with regards printer compatibility (scanning down it couldn't see your one):

http://support.apple.com/kb/HT3669#HP

Printer compatibility is perhaps a tricky issue, and perhaps especially with older printer models. Apple are releasing print driver updates via the software update now, and certainly I'd check and try drivers at the manufacturers website (or even some of the Open ones out there), but on upgrading OS print driver incompatibility it is a potential pitfall that some Mac people will encounter on update with maybe no initial solution.

Reply

Answer 2

Aug 27, 2009 10:07 PM in response to Madam

From this web page:
Here are some troubleshooting steps you can use if there is an issue:

Ensure the printer is connected, has power, has ink / toner, paper, and no alerts on its built-in display.
Network based printers should be on the same subnet; you shouldn't have to worry about this if your printer is on your home network.
Use Software Update for the latest available updates.
Delete the affected printer from Printer & Fax System Preferences, then re-add the printer.
If the issue persists, reset printing system as described below, then re-add the printer.
If the issue persists, contact the printer vendor and/or visit their website for printer software and support.

Reply

Answer 3

Madam Author

Level 1

96 points

Aug 27, 2009 10:53 PM in response to Ewen

Thank you Ewan. As far as I know the HP LaserJet P1005 is still a current model. At worst it is recently discontinued. I expect that you are right (no initial solution) and I am just going to have to wait for new drivers. Disappointing that a current/recent model was overlooked on Apple's printer list.

Reply

Answer 4

Madam Author

Level 1

96 points

Aug 27, 2009 10:55 PM in response to William Maxwell

Thank you William. I tried most of what you suggest with no luck. As I said to the other helpful person, I think I am just going to have to wait for new drivers.

Reply

Answer 5

Aug 27, 2009 10:55 PM in response to Madam

Have you contacted HP support about this? Aren't they responsible for the driver and not Apple?

Reply

Answer 6

Aug 27, 2009 10:56 PM in response to Madam

The drivers that are included In-OS do not yet support this model. The 10.5 drivers you can download should provide basic functionality although some features may be missing. Check the HP.com support website for future updates. And I have noted your request.

Just trying to help.

Andrew

Reply

Answer 7

Madam Author

Level 1

96 points

Aug 27, 2009 10:59 PM in response to William Maxwell

No I haven't contacted HP yet. I will if no new drivers appear on the HP website (or software update... Apple says the will deliver printer drivers via this method) in the next week or so.

Reply

Answer 8

Madam Author

Level 1

96 points

Aug 27, 2009 11:03 PM in response to HP Mac Architect

Thank you HP Mac Architect. The 10.5 drivers actually don't work 😟 and hence my problem.

I am able to print a Demo page, but nothing else.

I am sure that 10.6 has initiated the problem. I updated the printer drivers yesterday with 10.5.8 with no issue. After the upgrade to 10.6 the printer was not installed so I did so using the previously mentioned drivers downloaded from the HP website.

Reply

Answer 9

Aug 27, 2009 11:08 PM in response to Madam

I'll try to find a temporary work around and if I do I'll get it posted here ASAP.

Just trying to help.

Andrew

Reply

Answer 10

Aug 27, 2009 11:08 PM in response to Madam

Is the HP printer you have a PCL printer? If so you can try the default PCL printer driver as per this KB.

Reply

Answer 11

Madam Author

Level 1

96 points

Aug 27, 2009 11:22 PM in response to William Maxwell

In the specifications it says "Host-based printing" which I gather means not PCL. It's a really cheap printer 😟

Reply

Answer 12

Aug 27, 2009 11:23 PM in response to Madam

So when you go to manually add the printer. There is no selection for generic PCL in the pop-up menu. Details on this are in the KB I linked to. Thanks.

Reply

Answer 13

Ewen

Level 6

11,805 points

Aug 27, 2009 11:27 PM in response to Madam

The listing in the knowledge base article gives you an idea of printer models that are out-of-the-box supported by Snow Leopard, and I think your one was released a few years ago, but isn't included. Your best bet if not supported by OS is compatible driver from HP, but if nothing there then can attempt work around with other drivers, but perhaps may be out of luck for now.

Reply

Answer 14

Aug 27, 2009 11:37 PM in response to Ewen

Hello

Everyone is correct that the P1005 is not in the list of 10.6 supported printers. Almost all the HP laserjets going back 10 yrs are supported but the P1005 was more difficult. HP is working hard on releasing updated drivers in the very near future.

(Although I am an HP employee, I am speaking for myself and not for HP)

Reply

Answer 15

Madam Author

Level 1

96 points

Aug 27, 2009 11:45 PM in response to Rickmeister

Thank you Rickmeister for the "inside" information 🙂

Reply