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AT&T 3G Option wireless USB and globetrotter connect

I have the AT&T 3G option wireless USB and Globetrotter connect software. The software will launch and run under 10.6 but it cant find the 3G USB Option modem? It all works fine under leopard.

Does anyone have any 3G comminucation to 10.6? we need a way to connect to the 3G network under 10.6?

Macbook Aluminum 2.4 Ghz, Mac OS X (10.6), 2.4GHZ 6GB 320HDD

Posted on Aug 28, 2009 1:40 PM

Reply
98 replies

Aug 28, 2009 7:28 PM in response to alangsam

I have the Option GT Max card (express 34 not USB) on AT&T. I stopped using the vendor software under Leopard and simply selected my card and entered my information in the Network preferences panel. This actually works very well and continues to work under Snow Leopard.

I use the following settings:
isp.cingular for the account name.
leave the password field blank.
Option N.V. as the vendor on the Advanced tab, WWAN sub tab.
GSM as the Model on the Advanced tab, WWAN sub tab.
ISP.CINGULAR as the APN on the Advanced tab, WWAN sub tab.
1 as the CID on the Advanced tab, WWAN sub tab.

For whatever reason, these settings changed to the following when I installed Snow Leopard but I can still connect.

Apple as the vendor on the Advanced tab, WWAN sub tab.
Apple modem (v.32) as the Model on the Advanced tab, WWAN sub tab.

You may try this if you haven't already. Good luck

Aug 30, 2009 3:13 AM in response to divinus

Same here with the Option iCON 7.2.
Launch2net which I use to connect, works. As soon I plug in the iCON the screen goes dark and a message appears telling me in several languages that I need to restart my system by holding down the On/Off switch.

I guess the drivers need to be updated by Option. Will they do that?

Question: Where in my system do I find the drivers to delete them manually?

Any further help is very welcome!

Aug 30, 2009 4:05 PM in response to mjp123

Thanks for the suggestion on the Option GT Max card. I checked and I have these settings already; however, it is listed under Globetrotter Modem. Does this indicate that it is the vendor software? Also, whenever I insert my laptop card, an icon appears in the menu bar saying that my sim card is locked and needs a pin number to unlock. Have you or anyone else experience this.

I am kind of disappointed that Apple did not anticipate that some of its customers use Laptop Connect Cards in their everyday business and cannot really afford the down time.

Thanks for any further word of advice.
EG

Aug 30, 2009 4:09 PM in response to E Greene

its up to the third parties like option and ATT to get their sw ready in time for launch - its not apples fault when someone elses product doesnt work. I need it as well and am hoping option will get their act together. i sent them a note and they said it was ATT's fault. Given how late they are on MMS and
Tethering its not surprising.

Aug 30, 2009 5:42 PM in response to E Greene

My card also appears on the left-hand side of the Preferences window as "Globetrotter modem".

After posting my original message, I noticed (in Network Preferences) that there were now two entries for my Globetrotter modem. I deleted the newest entry (like and idiot) and was then unable to connect. Right-clicking on the icon that appears at the top of the screen (the bar graph that shows signal strength) showed "AT&T 3G: Not Configured" as the top entry in the drop-down menu and it was disabled. Ultimately, I removed my laptop connect card and deleted the remaining Globetrotter modem entry from the Network Preferences panel. I then reinserted the card and waited a few moments for Network Preferences to recognize and then configure the card. Right-clicking on the bar graph menu now showed "AT&T 3G: Disconnected" as the top entry in the drop-down menu and it was still disabled. I changed the Account Name from "ISP@CINGULARGPRS" (the default value that I heard long ago results in slower speeds) to "ISP@CINGULAR". I deleted the default password as well. I was then able to connect.

I haven't seen a message about a locked SIM card nor have I been prompted for a PIN. Sorry.

If you haven't already done so, I would recommend uninstalling any third-party software related to the card - I haven't used any since Leopard was released and it may be causing a conflict. I would then remove the card, delete all of the Globetrotter modem entries in Network Preferences, reinsert the card and let Snow Leopard configure the card. Maybe they changed something and it simply needs to be reinstalled for Snow Leopard. Sounds like it couldn't hurt to try it at this point.

I hope it works out for you. I know firsthand how frustrating this can be.

AT&T 3G Option wireless USB and globetrotter connect

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