Previous 1 2 3 Next 98 Replies Latest reply: Dec 10, 2009 4:44 AM by bjyama
alangsam Level 1 (15 points)
I have the AT&T 3G option wireless USB and Globetrotter connect software. The software will launch and run under 10.6 but it cant find the 3G USB Option modem? It all works fine under leopard.

Does anyone have any 3G comminucation to 10.6? we need a way to connect to the 3G network under 10.6?

Macbook Aluminum 2.4 Ghz, Mac OS X (10.6), 2.4GHZ 6GB 320HDD
  • Kenneth Hayden Level 1 (15 points)
    Try uninstalling the Globetrotter software and then reinstall. That's what I had to do with my Sierra Wireless. The software ran but it wouldn't connect. Mine is working just fine on 3G after the uninstall reinstall. Good Luck
  • alangsam Level 1 (15 points)
    are u using the globetrotter software with the sierra wireless card?
  • Kenneth Hayden Level 1 (15 points)
    No but sometimes doing an uninstall then reinstall fixes all kinds of problems for all different types of programs.
  • alangsam Level 1 (15 points)
    what specific combo of sw and hw are you using on ATT with SL to get a 3G connection?
  • Kenneth Hayden Level 1 (15 points)
    Don't know what you mean by "using with SL" but my hardware is a Sierra Wireless Aircard 875U and my software is Sierra Watcher Ver 2.0.6. When I run it the 3G indicator is active and I see no speed difference. This particular hardware is no longer made.
  • mjp123 Level 1 (0 points)
    I have the Option GT Max card (express 34 not USB) on AT&T. I stopped using the vendor software under Leopard and simply selected my card and entered my information in the Network preferences panel. This actually works very well and continues to work under Snow Leopard.

    I use the following settings:
    isp.cingular for the account name.
    leave the password field blank.
    Option N.V. as the vendor on the Advanced tab, WWAN sub tab.
    GSM as the Model on the Advanced tab, WWAN sub tab.
    ISP.CINGULAR as the APN on the Advanced tab, WWAN sub tab.
    1 as the CID on the Advanced tab, WWAN sub tab.

    For whatever reason, these settings changed to the following when I installed Snow Leopard but I can still connect.

    Apple as the vendor on the Advanced tab, WWAN sub tab.
    Apple modem (v.32) as the Model on the Advanced tab, WWAN sub tab.

    You may try this if you haven't already. Good luck
  • divinus Level 1 (0 points)
    ive got option icon 225 and using globetrotter on MacOs 10.6 and after install globetrotter application with drivers when i plugin the modem my system is crushing down. have u got any ideas how to makes working installation??
  • UliK Level 1 (10 points)
    Same here with the Option iCON 7.2.
    Launch2net which I use to connect, works. As soon I plug in the iCON the screen goes dark and a message appears telling me in several languages that I need to restart my system by holding down the On/Off switch.

    I guess the drivers need to be updated by Option. Will they do that?

    Question: Where in my system do I find the drivers to delete them manually?

    Any further help is very welcome!
  • vcl85es Level 1 (0 points)
    Yes, same problem here. I'm using 10.6 with ICON 225 and the last software update from Option. But seems it doesn't work with SL.
  • vcl85es Level 1 (0 points)
    Same problem here with ICON 225.
    After upgrade to 10.6, just installed again the modem software, after plug the usb modem the system shut down
  • E Greene Level 1 (0 points)
    Thanks for the suggestion on the Option GT Max card. I checked and I have these settings already; however, it is listed under Globetrotter Modem. Does this indicate that it is the vendor software? Also, whenever I insert my laptop card, an icon appears in the menu bar saying that my sim card is locked and needs a pin number to unlock. Have you or anyone else experience this.

    I am kind of disappointed that Apple did not anticipate that some of its customers use Laptop Connect Cards in their everyday business and cannot really afford the down time.

    Thanks for any further word of advice.
  • alangsam Level 1 (15 points)
    its up to the third parties like option and ATT to get their sw ready in time for launch - its not apples fault when someone elses product doesnt work. I need it as well and am hoping option will get their act together. i sent them a note and they said it was ATT's fault. Given how late they are on MMS and
    Tethering its not surprising.
  • A77 Level 1 (0 points)
    Same problem in Spain, as Jazztel suplies the last but ancient globetrotter malware inside their option icon 7.2. Really sad...
  • mjp123 Level 1 (0 points)
    My card also appears on the left-hand side of the Preferences window as "Globetrotter modem".

    After posting my original message, I noticed (in Network Preferences) that there were now two entries for my Globetrotter modem. I deleted the newest entry (like and idiot) and was then unable to connect. Right-clicking on the icon that appears at the top of the screen (the bar graph that shows signal strength) showed "AT&T 3G: Not Configured" as the top entry in the drop-down menu and it was disabled. Ultimately, I removed my laptop connect card and deleted the remaining Globetrotter modem entry from the Network Preferences panel. I then reinserted the card and waited a few moments for Network Preferences to recognize and then configure the card. Right-clicking on the bar graph menu now showed "AT&T 3G: Disconnected" as the top entry in the drop-down menu and it was still disabled. I changed the Account Name from "ISP@CINGULARGPRS" (the default value that I heard long ago results in slower speeds) to "ISP@CINGULAR". I deleted the default password as well. I was then able to connect.

    I haven't seen a message about a locked SIM card nor have I been prompted for a PIN. Sorry.

    If you haven't already done so, I would recommend uninstalling any third-party software related to the card - I haven't used any since Leopard was released and it may be causing a conflict. I would then remove the card, delete all of the Globetrotter modem entries in Network Preferences, reinsert the card and let Snow Leopard configure the card. Maybe they changed something and it simply needs to be reinstalled for Snow Leopard. Sounds like it couldn't hurt to try it at this point.

    I hope it works out for you. I know firsthand how frustrating this can be.
Previous 1 2 3 Next