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None of our HP printers work woth 10.6

54669 Views 246 Replies Latest reply: Nov 16, 2009 4:03 PM by Todd Wolseth RSS
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Aug 29, 2009 5:48 PM (in response to MagicBoy)
    OK, I am going to chime in on a couple posts on this thread since my last post and see what I can do to help.

    1) For those of you with old LaserJet's that had printer queue's setup through AppleTalk, AppleTalk is no longer available in Snow Leopard. There are many threads about that here. Have your printer print out a configuration page and you can use the IP address to create the queue. Note that this may take some configuring if your printer is set to an IP address that your router won't route to.

    2) If you have your printer connected to a USB port on an Airport Extreme/Express/Etc., please make sure the Airport is running the latest firmware. Also even if it was running under 10.5 and nothing has changed it might not hurt to restart the router after the upgrade.

    3) For those on the list of devices I thought were included in the Software Update or through the driver download package but aren't, I apologize for that. I was given incorrect information. I know saying look for an update through Apple Software Update in the future doesn't answer the when question, but if I knew when I wouldn't be using a statement like "at some point in the future."

    4) If your device is on the list of supported drivers listed on the Apple page (or on the HP page minus the ones I have said aren't there), you should be able to get printing working. If something isn't working, then there may be various causes. Post as many details as you can here and hopefully myself or someone else with a similar problem will be able to help you out.

    5) I know it doesn't help those of you that don't have the driver in the OS yet, or whose printers are no longer supported, but I'd just like to say thanks to the very small team that managed to get support into the OS for over 1,100 world wide models. And trust me, we are sweating the details on the 50 or so models we still need to get done. And of the remaining ones, most will be available through an Apple Software Update at some point in the future. The rest we will be providing to Apple when they are done. And we will also be trying to get full solution installers posted as quickly as we can to HP.com. When I know they will be there I will come back and post in these forums.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • Robert Young4 Calculating status...
    Currently Being Moderated
    Aug 29, 2009 5:51 PM (in response to Ed Mcknew)
    My 4000N and 4050N work fine on 10.6 when setup with Jet Direct and an IP address. If you are using AppleTalk, that is not supported in 10.6.
  • Christopher9600 Calculating status...
    Currently Being Moderated
    Aug 29, 2009 6:43 PM (in response to Ed Mcknew)
    Robert, I have the 4000N also. How did you set it up correctly to print?
    24 inch aluminum style Apple iMac, Mac OS X (10.5.8), 3 GB memory, 2GHz model
  • RADe8 Level 4 Level 4 (1,340 points)
    Currently Being Moderated
    Aug 29, 2009 7:31 PM (in response to Ed Mcknew)
    HP 1320n (at home). Same boat. Pauses immediately when sending print job. Tried all suggestions. Same end.

    Just thought I would register my printer model in the thread.

    I hope somebody fixes it: HP or Apple - I don't care who does it. I, too, rely on huge amounts of printing for work and at work, we have multiple HP models and HP models only. Can't wait to get there Monday to find that I can't print. Shoot.
    iMac 20" 2GHz, Mac OS X (10.6), Macbook
  • HP Mac Architect Level 3 Level 3 (530 points)
    Currently Being Moderated
    Aug 29, 2009 7:38 PM (in response to RADe8)
    Both the LaserJet 4000n and the LaserJet 1320n have fully functioning drivers in Snow Leopard. Its just a matter of making things work. Doing so will require something other then AppleTalk if you are using AppleTalk. There are plenty of other posts here with much more details, but the short answer is print a configuration report on your printer to get its IP address, and create the printer queue using the IP address. If you are still having problems make sure any printer queues are deleted and re-install the software. If problems still persist, there are may here (myself included) willing to try to help trouble shoot. But for these printers there is no need to wait, drivers are included already.

    Just trying to help.

    Andrew
    MacBook Pro, Mac OS X (10.6)
  • AlessandroZ Calculating status...
    Currently Being Moderated
    Aug 29, 2009 10:43 PM (in response to Ed Mcknew)
    I was able to get my HP Laserjet P1505n to work perfectly for mail and pictures using the gutenprint drivers for the HP Laserjet P2010 Gutenprint v5.2.3. This is not something that Apple has caused. The slow and lazy printer manufacturers have decided to stop supporting their products after x number of years. I have a great printer that is only 1 year old and HP refused to provide me with 10.6 drivers. Luckily I was able to figure out my problem, but still. A one year old printer! How bad is that to stop supporting the computer after only one year when my service plan for the printer lasts 2 years
    Macbook 13.3 2.4Ghz 4GB, Mac OS X (10.6)
  • Json_ Calculating status...
    Currently Being Moderated
    Aug 29, 2009 10:59 PM (in response to Ed Mcknew)
    Hi all,

    I have an HP Deskjet 5655 and SL says there are no drivers. When I check Apples webpage with the list of drivers it says that 55xx and 5700 are supported.

    Does anyone know if one of those drivers could possibly be used with the 5655?
    Mac OS X (10.6)
  • Don Lozz Calculating status...
    Currently Being Moderated
    Aug 29, 2009 11:26 PM (in response to Ed Mcknew)
    If you are using networked printers try turning Snow Leopards firewall off (assuming it's on). I found I couldn't connect to windows shares including their printers when the firewall was on. The same problem might apply to dedicated IP printers as well.
    Mac Pro (Early 2008) 2x 2.8 Quad, 8GB, 148GB 10K RPM RAID 0, ATI HD 3870, Mac OS X (10.6), M-Audio Firewire Solo
  • Andrew Chantrill1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 29, 2009 11:49 PM (in response to Don Lozz)
    We have two Macs; a MacBook Pro and an aging PowerBook. We have two printers, and HP 2605 connected to the Airport Extreme base station, and an HP 1015 connected to an Airport Express.

    After installing SL on the MBP, both could still print to the 2605, but neither to the 1015. Turning off the SL firewall made no difference.

    Both can still print to the 1015 if we unplug the Airport Express and use USB.

    It looks like a wireless issue, but how does it screw up the PowerBook too?
    PowerBook 1.67 15", Mac OS X (10.5)
  • davinian Calculating status...
    Currently Being Moderated
    Aug 30, 2009 2:42 AM (in response to Ed Mcknew)
    I have found that if I completely uninstall all previous HP software (open HP Device Manager > select "*Uninstall your HP Software*" from the "Information and Setting" drop-down list at the bottom of the window).

    Then re-installed the HP Software (I downloaded the OS X 10.5 driver/software again from HP.com), and followed the setup instructions, ignoring dashboard widgets, feedback surveys and registration - the printer appears to be setup correctly and is allowing me to print (even with almost empty black & tri-colour cartridges).

    I did install Rosette when I upgraded from 10.5 to 10.6 and I am guessing (Andrew can you confirm?) that this is the only work-around for older printers until Apple release new drivers?
    White iMac, Mac OS X (10.6), HP Deskjet F2180
  • Andrew Chantrill1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Aug 30, 2009 2:47 AM (in response to davinian)
    I did instal Rosetta, and did download the drivers again to be sure.

    I am reluctant to zap everything HP as I at least have the colour laser working; I really don't want to be in the situation where neither printer works.

    Also given I can print by USB I wonder if the driver is the main culprit.

    Thanks for your input.
    PowerBook 1.67 15", Mac OS X (10.5)
  • Markus Gantner Calculating status...
    Currently Being Moderated
    Aug 30, 2009 4:18 AM (in response to MagicBoy)
    I do understand, that 10.6 is not 10.5, but i am absolutely disappointed that my perfectly working Deskjet 990Cxi is now turned into a piece of useless hardware. There was a perfect working driver in 10.5!

    Don't tell me about printing with Gutenberg. I appreciate their work but, i do feel like 10 years in the past looking at that horrible output.

    The support of 43 HP printers has been trashed in 10.6. You can make money that way too...

    Message was edited by: Markus Gantner
    Macbook 2.4 GHz (4GB) late 2008, Mac OS X (10.6)
  • Richard Richards Calculating status...
    Currently Being Moderated
    Aug 30, 2009 5:09 AM (in response to Richard Richards)
    After working with my 6MP for a day now with the Belkin USB-to-Parallel cable, I'll have to amend my post. While it does get recognized by Snow Leopard, added properly, and prints initially - subsequent printing causes the printer to hang up after receiving some of the print information from Snow Leopard. I tried hooking this printer configuration directly into a Powerbook running Leopard 10.5, and the same thing happens - so it looks to not be a Snow Leopard problem. This cable just does not work as advertised.
  • MagicBoy Calculating status...
    Currently Being Moderated
    Aug 30, 2009 5:31 AM (in response to Markus Gantner)
    HP are still happily making money from the cartridges and £40 a pop for a colour isn't cheap. The company I work for still have 150+ 890, 970 and Business Inkjet 1100 series printers which are supported under Windows using the legacy drivers and we're buying a significant amount of genuine cartridges to keep then running.

    We also have some departments using Macs, mainly with A3 Deskjet printers (1220 IIRC) for proofing. There's no way they will accept the quality from the Gutenprint driver, so we'll have to keep them on Leopard. Apple being Apple we won't be able to buy new machines with Leopard installed any longer.

    It seems logical to assume that if the printer is fitted with a USB port then it should be supported in Snow Leopard by the manufacturer, not palmed off to a well-meaning open source project.
    MacBook Pro 1.83GHz, Mac mini 2GHz (2009), Mac OS X (10.5.6)
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