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J Elm

Q: OSProductManagerDomain error 100

I purchased a Family SL upgrade.
I have been able to upgarde my MaxBook Pro to SL. However, when I double click the installer icon wen trying to upgrade my MacPro the HD does a lot of clicking then brings up a window with a yellow triangle and an exclaimation mark in the middle of it, The follinw message is printed accross the top of this window: "Operation can not be completed. (OSProductManagerDomain error 100)"

My Mac Pro has 2 HD's, 1 of which is for backing up, but it never gives me the option to shoose between them

Mac Pro 5

Posted on Aug 28, 2009 8:53 PM

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Q: OSProductManagerDomain error 100

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  • by Esquared,

    Esquared Esquared Aug 29, 2009 6:07 AM in response to J Elm
    Level 6 (8,422 points)
    Mac OS X
    Aug 29, 2009 6:07 AM in response to J Elm
    Disconnect all that's connected to your Mac, except for keyboard and mouse of course. Let Disk Utility repair permissions and check the HD. Then try installing SL again.
  • by J Elm,

    J Elm J Elm Aug 29, 2009 9:48 AM in response to Esquared
    Level 1 (0 points)
    Aug 29, 2009 9:48 AM in response to Esquared
    Thanks for the suggestion - Intially I had run Disk Utility Repair, but I tried again with disconected, which is not much, expect keyboard, mouse and screen.

    Same results once I double click the SL Install Icon
  • by osrasoul,

    osrasoul osrasoul Aug 30, 2009 3:32 PM in response to J Elm
    Level 1 (0 points)
    Aug 30, 2009 3:32 PM in response to J Elm
    I have the same problem (osproductmanagerdomain error 100), did anyone managed to solve it without reinstalling everything ?

    thanks in advance for the help.

    Message was edited by: osrasoul
  • by J Elm,

    J Elm J Elm Aug 30, 2009 7:01 PM in response to J Elm
    Level 1 (0 points)
    Aug 30, 2009 7:01 PM in response to J Elm
    I had a very lengthy conversation with Apple technical support this afternoon and they were exceedingly helpful in helping me isolate the problem. To start with the “OSProductManagerDomain error 100” message appear to be exceedingly rare and they no real info on when we started.

    In my case we were able, through trial and error, to establish that it is hardware issue, not software. Again, in my case it is possibly the optical Super Drive (SD), but is also a high probability that the problem is higher up in the “food chain,” possibley involving a chip on the main board affecting the SD.

    I was able to load SL onto my MP by using another Intel computer in Target mode with the SN in it’s SD connected via fire wire cable. Then restart the MP and holding down the ‘option’ key. The screen should bring up 3 icons (you main HD, the Target HD and the SL install DVD), click on the SL install DVD icon, which moves the arrow below to underneath it, then double clip on the arrow. This should bring up the installation DVD and proceed as normal following the prompts.

    Now I am experiencing printer issues, but that is a different issue.
  • by salsaly4,

    salsaly4 salsaly4 Aug 31, 2009 11:21 AM in response to J Elm
    Level 1 (0 points)
    Aug 31, 2009 11:21 AM in response to J Elm
    Got the same problem on Mini, and have no Mac to boot in Target mode...

    Any ideas?
  • by jbusteed,

    jbusteed jbusteed Aug 31, 2009 6:01 PM in response to salsaly4
    Level 1 (0 points)
    Aug 31, 2009 6:01 PM in response to salsaly4
    same problem with a Mac Mini. Now I am somewhere in between 10.5.8 and 10.6.

    Message was edited by: jbusteed
  • by Dean Blackketter,

    Dean Blackketter Dean Blackketter Aug 31, 2009 7:17 PM in response to jbusteed
    Level 1 (5 points)
    Aug 31, 2009 7:17 PM in response to jbusteed
    I had the same problem that seemed to be caused by a bad installer disk DVD burn. Trying again from the original DVD seems better, tho the installer is still running.
  • by pdx710,

    pdx710 pdx710 Sep 1, 2009 10:50 AM in response to Dean Blackketter
    Level 1 (0 points)
    Sep 1, 2009 10:50 AM in response to Dean Blackketter
    I've experienced the same problem on my old-ish macbook. After failing; however, I got a successful install from the same burned disc on my new-ish iMac.

    Gonna try that target disk mode tonight if I can find that firewire cable...
  • by Basil Gloo,

    Basil Gloo Basil Gloo Sep 5, 2009 10:50 AM in response to pdx710
    Level 1 (0 points)
    Sep 5, 2009 10:50 AM in response to pdx710
    I have the same problem on my 13" white MacBook.
    Tried to repair disk and repair permissions - nothing..

    Any ideas?
  • by bizringer,

    bizringer bizringer Sep 5, 2009 2:07 PM in response to J Elm
    Level 1 (4 points)
    iPad
    Sep 5, 2009 2:07 PM in response to J Elm
    Same thing here...I have a 13inch macbook with 1.83 Intel Core Duo, currently running 10.5.8. I'm recieving the same message. Any thoughts?
  • by Mark Mccreary,

    Mark Mccreary Mark Mccreary Sep 5, 2009 9:04 PM in response to bizringer
    Level 1 (5 points)
    Sep 5, 2009 9:04 PM in response to bizringer
    I got the OSProductManagerDomain error 100 upgrading to Snow Leopard on a MacBook 13. Disk Verify said my hard disk was Ok. Trying to run Disk Utilities from the Snow Leopard DVD gave the same error.

    One of the previous messages said it might be a DVD error, so I took my disk back to the Apple Store. It took me about 45 minutes to get them to replace the DVD, but that did solve the problem.

    When I ran the upgrade with the new DVD, it worked fine, and I'm typing this from 10.6.

    So in my experience, OSProductManagerDomain error 100 is a bad DVD.

    mark
  • by Penigma,

    Penigma Penigma Sep 14, 2009 2:41 AM in response to J Elm
    Level 1 (0 points)
    Sep 14, 2009 2:41 AM in response to J Elm
    Got the same problem with my copy which arrived this morning. I'm using a fairly new (as in last year or so) white macbook, 4.1. And wow, all my excitement has suddenly died down after finding I can't install from this DVD no matter what I try!
    Guess it's another visit to the apple store...
    A new disc might 'just work'.
  • by KevinGD,

    KevinGD KevinGD Sep 23, 2009 5:24 PM in response to Penigma
    Level 1 (0 points)
    Sep 23, 2009 5:24 PM in response to Penigma
    So, I've got this stupid "osproductmanagerdomain error 100" message, too. Has apple replied with satisfaction to anyone? or is this still a struggle? If it's a bad DVD, I'd imagine there's a whole production run of them and it wouldn't be such a rare glitch.

    I've unplugged my printer, uninstalled Flip4Mac, don't know what else besides returning the SL disk. Any help out there Apple?

    Kevin
  • by Penigma,

    Penigma Penigma Sep 30, 2009 5:05 AM in response to KevinGD
    Level 1 (0 points)
    Sep 30, 2009 5:05 AM in response to KevinGD
    The way I got mine to install correctly was to just mess about with ejecting and re-inserting the disk for ages until it just worked..... Probably isn't much help.

    I've heard of several of my friends with the exact same problem so I imagine like KevinGD said... I don't think it's such a rare error. It's a shame, really takes away some of the hype when something so crucial as installing wont work.

    GdLuck with it, you may need it.
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