You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Blurry/pixelated icons at random in Finder windows

Just upgraded my MBP (C2D, 3GB RAM) to SL, went smoothly. I'm seeing a lot of blurry icons in the Finder, though, seemingly at random. I'll open a window and about half the icons will be essentially large versions of the 16x16 icon, rather than sharp icons at the appropriate size. Changing the icon size via the new slider just enlarges the blurry icon, it doesn't increase the resolution.

It goes without saying that I'm seeing this on programs, files, and folders for which high-resolution icons is available.

I haven't seen this mentioned elsewhere. Is it a common problem? Surely it'll be addressed in a forthcoming update, but I wonder how rare it is. The only oddball thing about my system is that I have an older ADC-connected 23" Apple Cinema Display monitor connected to the DVI port via Apple's behemoth of a DVI->ADC adapter.

Thanks,
Eric.

MacBook Pro, 15", 2.33GHz Intel, 3GB RAM, Mac OS X (10.6), 23" ACD, 1TB WD HDD

Posted on Aug 28, 2009 9:01 PM

Reply
481 replies

Sep 27, 2009 8:12 PM in response to ZTech

Interesting. Other Mac Mini users have posted that they DO have the issue. How long do you run your Mini ? We all seem to see this effect after the system has been running and generating thumbs in the icon view of the finder. BTW ZTech, I don't quite know what you mean by "the icon cache" . My first thought was that it must be a corrupted cache also, but like the others in this thread, have deleted numerous cache and plist files with no cure. What specific file or folder are you referring to?

Sep 27, 2009 8:18 PM in response to Eric Westby

I'll add myself to this list of people with this blurry icon problem. I have not only noticed it in the Finder and Dock, but also in applications like iTunes. An iTunes dialog box that shows the iTunes icon on the left is showing up fuzzy yet the app icon in the Finder and Dock appear normal. I am seeing a huge problem with CandyBar. Pretty much all the icons in that application are appearing blurry and many are not even rendering at all. This all started after updating to Snow Leopard.

Since I'm not the only one seeing this issue, I'm hoping that Apple is at least aware of this issue and is looking to fix it.

Does anyone know if it's been submitted as a bug report on their bug tracking system?

Sep 28, 2009 6:34 PM in response to ZTech

ZTech, thanks for the attempt, but it has nothing to do with 128x128 vs 512x512. When Snow Leopard is installed, all the system icons are replaced by scalable 512x512 icons. It is immaterial what size the Leopard icons were since they are no longer present after Snow Leopard is installed. The way it works is this, and everyone here has had the same issue happen to them ( even on clean installs ). You are running Snow leopard. Everything is fine and the icons scale nicely for awhile. Then after a period of operation the icons in the Finder AND in the Dock ( including inside Stacks ) get pixelated ... and not all just some. This affects both system icons and other icons, such as those generated for a document such as a picture or even a rar or zip file's contents, as well as thumbnails for photos. It is my theory that something corrupts a data base or cache file somewhere when either the icons are scaled above 128x128 or thumbnail/icons are generated for data files. We have tried deleting and/or resetting every cache or plist file we can think of and nothing lasts for long. The only thing that helps is to restart the finder ( or log out or restart the computer which also would, in effect, restart the finder ) but after awhile the problem resurfaces. Eric thought that 10.6.1 had fixed the issue because it requires a restart ... after three hours the problem resurfaced just like it does for everyone else after a finder restart.

It is very possible that there is something we have all done that you have not so that the issue has not happened to you yet so if you could tell us what type of files you have used or if there is anything I have mentioned above that you have NOT done that would be quite useful. Also, in your first post, you mentioned something about the icon cache. I asked you which file or folder you were referring to. It is possible it is something we have overlooked. Please tell us what file or folder you were talking about.

Sep 28, 2009 7:01 PM in response to Dolphbucs

@Dolphbucs: It can't just be a Finder thing since I'm seeing pixelated icons in iTunes as well. After checking for application updates (for iPhone/iPod touch apps), if there are none, I get a dialog telling me so with an icon that sometimes is pixelated and sometimes normal. I have also seen this issue with other applications including CandyBar (the icon database application from Panic Software and The Icon Factory).

Restarting the Finder has no effect on these applications at all.

The folks at Panic tell me that the issue with their app is a known bug and is scheduled to be fixed in the next update release.

Also, I have attempted several restarts of both the Finder and Dock and still see the pixelated icons in both programs.

I'm just hoping that Apple is on top of this issue and will have it fixed in 10.6.2.

Sep 28, 2009 7:59 PM in response to VesperDEM

I know that it is not limited to Finder and Dock, I just was saying that it happens in BOTH Finder and Dock. It still could be some sort of cache issue though. I would think that any app would use the same icon rendering code that the finder does. Strange that your Mac doesn't get better with a restart or finder re-launch though. That does give me another idea though .... could it be a way in which Snow Leopard is reacting with the new Snow Leopard drivers for various different Graphics cards? That might explain why some with Mac Minis ( like ZTech ) haven't seen the issue and others ( like you ) can't seem to get it to reset. Have you tried shutting down your Mac Pro, waiting a few minutes and then firing it back up? If it is a way SL is interacting with the video cards, that would at least clear the VRAM and reset it ... something that a restart may not do thoroughly. I wonder if there is a cache on Video cards that is used for storing icon images by SL ?

Message was edited by: Dolphbucs

Sep 28, 2009 8:41 PM in response to VesperDEM

No reason to be sorry, just trying to make my thoughts on the matter clear also.

Good to know that about the restart , so it very well could be an issue with the video card drivers. I suspect that a restart would reset any issues with the video card and that would explain why I and others are able to get the icons to reset with a simple finder restart and you are not.

Sep 29, 2009 9:08 AM in response to Dolphbucs

I don't know what caches ZTech has in mind, but there are a set that are specifically for thumbnails. They're here on my machine:

/private/var/folders/Rv/RvRzJO5dHda62tPNz4CIxk +TI/-Caches-/com.apple.QuickLook.thumbnailcache

To get to them you need access the Finder's Go menu, then select "Go to Folder" and type in

/private/var/folders

After that you'll just have to try looking in the folders to see which one has your stuff. I happen to have three, one for each of my two users and one for the system. Whether this is the most general cache of thumbs for the Finder I just don't know.
Francine

User uploaded file
Francine
Schwieder

Sep 29, 2009 11:50 PM in response to Dolphbucs

I hadn't bothered to login to my test account yet, so I decided to do so. The various files inside of .../-Caches-/com.apple.QuickLook.thumbnailcache were all really tiny. I browsed around some windows, and sure enough the thumbnails.data file quickly jumped from a few KBs to 2MBs (in my regular account it is nearly 500MBs). So I tried trashing the com.apple.QuickLook.thumbnailcache folder, browsed some more, but it did not reappear. Quit the Finder, still a no show. Logged out and back in and it was recreated with KB sized files.

As to whether it will actually do anything for those with the problem, I don't know. I was rather bemused by the fact that all the folders I opened had their thumbnails appear instantly, which makes me suspect there may be Finder icon caches somewhere else.
Francine

User uploaded file
Francine
Schwieder

Blurry/pixelated icons at random in Finder windows

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.