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iDisk gives error "Your iDisk is unavailable"

12772 Views 30 Replies Latest reply: Aug 6, 2010 9:04 AM by drhundertwasser RSS
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Foo Fighters Level 1 Level 1 (10 points)
Currently Being Moderated
Aug 29, 2009 2:47 AM
Ever since I installed Snow Leopard, my iDisk has been a problem. If I simply click on iDisk from Finder I get this message:


*Your iDisk is unavailable.*
Make sure you are logged in to your MobileMe account, and then try again to access your iDisk.


Well, I made sure I was logged into mobileme from system preferences. I signed out, signed in, reset sync services from mobileme preferences. And did this command line in Terminal:


/System/Library/Frameworks/SyncServices.framework/Versions/A/Resources/resetsync .pl full


Nothing really seemed to work. Also went to the iDisk tab in mobileme preferences, and it said iDisk Sync:Off, so I clicked on Start, and it gives me the following error:


*File Sync*
Unable to turn on iDisk syncing. Please try again later.


I'm fresh out of options. If anyone can help.
Mac Pro Intel Xenon Eight Core 2.8 MHz, Mac OS X (10.5.6), 3 TB HD 6GBRAM NVIDIA 8800 512MB VRAM
  • Michael Wall1 Calculating status...
    Currently Being Moderated
    Aug 29, 2009 7:37 AM (in response to Foo Fighters)
    Hi Foo Fighters,
    I'm having the exact same problem and have done most of the things you did as well. Still not working.
  • Michael Wall1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 29, 2009 10:46 AM (in response to Foo Fighters)
    I started a chat session with the mobileme support team but had to break off before I finished. They had me log out of my account and log in to their test account, and create a new user and log in as the new user. Nothing worked yet. If I get a chance later I'll try it again. It takes so long to do it by chat.
    MacBook 15 Unibody, Mac OS X (10.6)
  • Robert Deleeuw Calculating status...
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    Aug 29, 2009 2:40 PM (in response to Michael Wall1)
    Same problem but I resolved it by:

    Going to my home folder/library/filesynch and deleting the folder. I then rebooted and and went to system preferences/mobileme/prefs/idisk and started the synch process. I am synching as we speak. This is a bit draconian but this appears to do the job.
  • Michael Wall1 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 30, 2009 6:54 AM (in response to Foo Fighters)
    I resolved my issue by reverting to a clone of my drive before I installed SN and removing a couple of apps that are incompatible with SN: cocktail, & istat. I then did the simple install and everything works and seem quicker as well. The one thing I forgot to do before the install was repair permissions again but I did it afterward with no problem.
  • wardie Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 4, 2009 11:31 PM (in response to Robert Deleeuw)
    Robert - I just had the same problem on upgrading to SL but the fix you describe by deleting the filesynch worked perfectly for me. Thanks!
    Mac Pro 2008, Mac OS X (10.5.3)
  • Peter Hillman Level 4 Level 4 (1,150 points)
    Currently Being Moderated
    Sep 7, 2009 8:29 AM (in response to Foo Fighters)
    Foo Fighters wrote:
    Ever since I installed Snow Leopard, my iDisk has been a problem. If I simply click on iDisk from Finder I get this message:

    *Your iDisk is unavailable.*
    Make sure you are logged in to your MobileMe account, and then try again to access your iDisk.

    Well, I made sure I was logged into mobileme from system preferences. I signed out, signed in, reset sync services from mobileme preferences.


    That is not a Snow Leopard issue. That has been an ongoing problem even with Leopard. I constantly got that error a few times a week. Logging out of MobileMe and back in solved it.

    What is really annoying about the iDisk is how slow it is in the Finder, both with Leopard and Snow Leopard. It is very responsive using the web access (me.com), but extremely slow in the Finder.
    iMac (Early 2008) Intel 24" 2.8 GHz, PowerBook G4 15" Titanium 867 MHz, Mac OS X (10.6), iMac G5 (iSight) 20" 2.1 GHz, Power Mac LC 575, PowerBook 540c, Duo 230, 2300c
  • RobertCA Calculating status...
    Currently Being Moderated
    Nov 21, 2009 3:01 AM (in response to wardie)
    Same problem - deleting the sync files, logging out etc. do not work for me when trying to mount the iDisk.... the iDisk works fine on web based MobileMe, my iPhone and my old G5. Any chance of resolving the bug, Apple...
    MacBook/other, Mac OS X (10.6.2)
  • Buadhai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 30, 2009 3:55 PM (in response to Foo Fighters)
    Same problem here. I can access my iDisk via http://idisk.mac.com/ and via MobileMe, but not via the Finder. This on a recent MacMini running 10.6.2. The other machines on my LAN can connect via the Finder. I was with a MobileMe support tech for a long time. His final suggestion was to repair permissions and reboot. That did not work.
    G4 iMac 17", G4 PowerBook 12",G3 iBook 12", Intel Mac Mini, Mac OS X (10.6.2)
  • Buadhai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 5, 2009 6:48 PM (in response to Buadhai)
    Here's how I solved this problem:

    Instead of entering my user name I tried entering my full MobileMe e-mail address as the user name. This enabled me to connect to the iDisk via the Finder.

    YMMV
    G4 iMac 17", G4 PowerBook 12",G3 iBook 12", Intel Mac Mini, Mac OS X (10.6.2)
  • Tom Lindsey Calculating status...
    Currently Being Moderated
    Dec 27, 2009 9:19 AM (in response to Buadhai)
    I also had success by using the full email address for authentication.
    Mac Mini, 1.83 GHz Core Duo; iPhone 3GS, Mac OS X (10.6.2), 2 GB RAM
  • Panayotis Kammenos Calculating status...
    Currently Being Moderated
    Jan 20, 2010 5:30 AM (in response to Tom Lindsey)
    Same problem Have tried all suggestions in this thread NO SUCCESS Please help!
    MacBookPro 17", Mac OS X (10.6.2)
  • Panayotis Kammenos Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 20, 2010 5:32 AM (in response to Foo Fighters)
    Same problem Have tried all suggestions in this thread NO SUCCESS Please help!
    MacBookPro 17", Mac OS X (10.6.2)
  • cgpb99 Calculating status...
    It is in some ways a relief to find this thread - now I know it is not just me having these problems. But I am very frustrated with APPLE's inability to support or sort this. I have tried all of the above and it has got me nowhere - so I posted the following on various forums but so far have not recieved any helpful advice.

    After 4 hours of phone calls and online chat with Apple I am here to ask the EXPERTS - Please help

    I cannot access iDisk through finder - either off the icon bar to the left or via GO. I get one of two messages - iDisk is not available, or after being presented with a login window I get a message saying I have used the wrong username/password.

    Now here is the thing
    1. I am logged in correctly in System Preferences
    2. I can sync
    3. I can upload via iWeb
    4. I can login over the net
    5. I can login on my G4 Laptop (through Finder)
    6. I can access my public area no problem (through finder)

    BUT I CANNOT LOG ON TO MAIN iDISK AT ALL

    This is now also effecting my use of SOE Tools so I cannot update iWeb headers and keywords anymore.

    I run an Imac and have updated to Snow Leopard in the last week (perhaps that is the problem?)

    Any new ideas would be great

    Thanks
    imac, Mac OS X (10.6.2)
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