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Mail hanging with Snow Leopard

20653 Views 40 Replies Latest reply: Mar 17, 2010 3:06 PM by Country_Squire RSS
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Country_Squire Calculating status...
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Aug 29, 2009 9:28 AM
Since installing Snow Leopard yesterday mail opens then hangs (Force quit shows mail not responding).uninstalled and reinstalled from SL 10.6 disk no change. Coloured whirligig wheel sits and spins for ever-till I force quit. I am open to suggestions
MAC Pro 3,1, Mac OS X (10.6)
  • Ernie Stamper Level 8 Level 8 (37,455 points)
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    Aug 29, 2009 9:39 AM (in response to Country_Squire)
    Hello and welcome to the Discussions.

    Does Address Book work properly? Some people are reporting that they must remove any Smart Groups in AB, before it and Mail open properly.

    If not that, hold down the Shift key while clicking on the Mail Icon to launch from the Dock.

    Mac Pro 8 Core, iBook, and QS G4 867, Mac OS X (10.6), 10.5.8, 10.4.11, Aperture 2, FCS3
  • Flemming Rasmussen Calculating status...
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    Aug 29, 2009 10:57 AM (in response to Country_Squire)
    sounds like your next choice would be to trash your Mail preference file (user/Library/preferences/
    That worked for me when is was in same situation as you but on 10.5.8 (haven't received my Snow Leopard yet). But i had to re-establish my mail accounts afterwards but still had my mails and only had to do some cleaning out afterwards since my mails showed up as duplicates.

    Macbook Pro Unibody, Mac OS X (10.5.8), 3.06 GHz
  • Roger Barre Level 2 Level 2 (225 points)
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    Aug 29, 2009 12:03 PM (in response to Country_Squire)
    The problem for some people has been with a snarky Smart Group in Address Book. If you have an Address Book Smart Group that is based on a negative - such as items that don't belong to any other groups - that seems to stop Mail from opening.

    This might not be your problem, as you are able to open AddBk. But it's worth looking at.

    The fix is to go into ~/Library/Application Support/Address Book and remove the AddressBook-V22.abcddb file, and then go into the MetaData subfolder and find the file that represents the offending Smart Group, and delete that as well. (Look for files with SmartGroup in the name, and then Get Info to see what Smart Groups they represent.)

    After deleting, reboot.

    This method worked for me and quite a few other people.

    Good luck.

    MacBookPro (Intel), Mac OS X (10.5.7)
  • awsamuel Calculating status...
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    Aug 29, 2009 2:01 PM (in response to Roger Barre)
    This worked for me, too. I didn't have to reboot -- all I had to do was move the files for AddressBook-v22~.abcddb and AddressBook-v22.abcddb and (from Metadata) my various SmartGroups. I stashed them on my desktop and then launched Address Book & Mail. All is working fine now.
    MacBook PRo, Mac OS X (10.6)
  • Bud Martin Calculating status...
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    Aug 29, 2009 2:59 PM (in response to Roger Barre)
    Worked initially, but now back to SOS! Mail is hanging trying to fetch msgs from POP accounts - first one, now two. Can't Quit application, but must force.

    MBP 2.33 GHz, Mac OS X (10.6)
  • cskemp Calculating status...
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    Aug 30, 2009 6:19 AM (in response to Country_Squire)
    I too am having Mail issues. i installed snow leopard on my MacBook Pro with no troubles at all, but when i installed on my Mac Pro, Mail does not work. at first it would just crash out immediately upon opening. following some instructions on another thread, i moved the mail folder out of my library, started Mail, which then asked to import, i then moved the Mail folder back into my library and clicked ok on the import, it then proceeded to import my files. Mail now opens and looks fine, even gets mail, but if i try and actually read an email, it crashes immediately. i have tried the rebuild command to no avail. click on any email in the list, be it new, or old, and it crashes immediately.
    Mac Pro version 1,1, Mac OS X (10.6), Radeon x1900 (recently replaced)
  • MfromSoaks Calculating status...
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    Aug 31, 2009 5:23 AM (in response to Country_Squire)
    I had both mail and address book crashing after upgrading to Snow Leopard.

    I solved it by deleting a few files. Under ~/library/Application Support/AddressBook I deleted the files with extension .abcddb

    and then I deleted all the files of type "Address Book Group Data" in the directory ~/library/Application Support/AddressBook/Metadata

    I lost my all my groupings in address book but at least the two applications open and work now. Not sure how I was going to be able to work tomorrow without this data!! This is seemingly a serious bug.
    MBPro, Mac OS X (10.5.8)
  • Alemany Calculating status...
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    Aug 31, 2009 10:39 AM (in response to MfromSoaks)
    I have the same identical issue. Installed on my desktop and all works well, installed on my laptop and now cant run mail or address book, both crash. I did all indicated here and still crash... no idea what else to do!
    Several, Mac OS X (10.5.1)
  • Egil Helland Level 1 Level 1 (105 points)
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    Aug 31, 2009 10:50 AM (in response to Country_Squire)
    Could be that you are plagued with the send problem that many seem to have stumbled across upgrading. My hung upon sending emails, and removing SSL certificates from outgoing servers fixed that.

    But if you are getting mail hangs immediately upon start, my guess is that you have a corrupt Envelope Index file. For me on "old" Leopard, that has brought all kinds of problems. You will find this one in your Library/Mail folder. Before tampering with this, be sure to duplicate or backup your entire Mail folder. After you have a secure copy somewhere, proceed to delete the Envelope Index file alltogether, and then also ditch your ~/Library/Caches/ file, that is the cache for Mail. Then try to start up again.
    MacBook Pro 15", Mac OS X (10.6)
  • ianhomer Calculating status...
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    Aug 31, 2009 11:14 AM (in response to awsamuel)
    Mail and Address book were hanging for me after SL upgrade - removing AddressBook-v22~.abcddb and AddressBook-v22.abcddb and all SmartGroups in Metadata worked for me too.
    macbook pro, Mac OS X (10.6)
  • JeanneG4 Calculating status...
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    Aug 31, 2009 11:47 AM (in response to Country_Squire)
    Y'all have saved me - I got rid of the offending mail permission, and Mail is opening and operating. Blessings.
    MBPro, Mac OS X (10.5.1)
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