Previous 1 2 3 Next 40 Replies Latest reply: Mar 17, 2010 3:06 PM by Country_Squire
Country_Squire Level 1 Level 1 (0 points)
Since installing Snow Leopard yesterday mail opens then hangs (Force quit shows mail not responding).uninstalled and reinstalled from SL 10.6 disk no change. Coloured whirligig wheel sits and spins for ever-till I force quit. I am open to suggestions

MAC Pro 3,1, Mac OS X (10.6)
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Hello and welcome to the Discussions.

    Does Address Book work properly? Some people are reporting that they must remove any Smart Groups in AB, before it and Mail open properly.

    If not that, hold down the Shift key while clicking on the Mail Icon to launch from the Dock.

  • Country_Squire Level 1 Level 1 (0 points)
    ernie, Trying suggestions. will get shortly-Thanx
  • Country_Squire Level 1 Level 1 (0 points)
    Address book appear to working fine. Searched a few names and opened them ok.

    Held down shift as suggested…. Got excited for a moment or two as it looked like it might work-excitement short lived. Once the whirligig starts I am not even able to click on the apple icon to open force quite I have to <command,alt,esc>

    I have got some pressing email to get out, so for now, I am going to set up one of the accounts on outlook and get back to resolving this later.

  • Flemming Rasmussen Level 1 Level 1 (45 points)
    sounds like your next choice would be to trash your Mail preference file (user/Library/preferences/
    That worked for me when is was in same situation as you but on 10.5.8 (haven't received my Snow Leopard yet). But i had to re-establish my mail accounts afterwards but still had my mails and only had to do some cleaning out afterwards since my mails showed up as duplicates.

  • Roger Barre Level 2 Level 2 (240 points)
    The problem for some people has been with a snarky Smart Group in Address Book. If you have an Address Book Smart Group that is based on a negative - such as items that don't belong to any other groups - that seems to stop Mail from opening.

    This might not be your problem, as you are able to open AddBk. But it's worth looking at.

    The fix is to go into ~/Library/Application Support/Address Book and remove the AddressBook-V22.abcddb file, and then go into the MetaData subfolder and find the file that represents the offending Smart Group, and delete that as well. (Look for files with SmartGroup in the name, and then Get Info to see what Smart Groups they represent.)

    After deleting, reboot.

    This method worked for me and quite a few other people.

    Good luck.

  • awsamuel Level 1 Level 1 (0 points)
    This worked for me, too. I didn't have to reboot -- all I had to do was move the files for AddressBook-v22~.abcddb and AddressBook-v22.abcddb and (from Metadata) my various SmartGroups. I stashed them on my desktop and then launched Address Book & Mail. All is working fine now.
  • Bud Martin Level 1 Level 1 (5 points)
    Worked initially, but now back to SOS! Mail is hanging trying to fetch msgs from POP accounts - first one, now two. Can't Quit application, but must force.

  • cskemp Level 1 Level 1 (0 points)
    I too am having Mail issues. i installed snow leopard on my MacBook Pro with no troubles at all, but when i installed on my Mac Pro, Mail does not work. at first it would just crash out immediately upon opening. following some instructions on another thread, i moved the mail folder out of my library, started Mail, which then asked to import, i then moved the Mail folder back into my library and clicked ok on the import, it then proceeded to import my files. Mail now opens and looks fine, even gets mail, but if i try and actually read an email, it crashes immediately. i have tried the rebuild command to no avail. click on any email in the list, be it new, or old, and it crashes immediately.
  • MfromSoaks Level 1 Level 1 (0 points)
    I had both mail and address book crashing after upgrading to Snow Leopard.

    I solved it by deleting a few files. Under ~/library/Application Support/AddressBook I deleted the files with extension .abcddb

    and then I deleted all the files of type "Address Book Group Data" in the directory ~/library/Application Support/AddressBook/Metadata

    I lost my all my groupings in address book but at least the two applications open and work now. Not sure how I was going to be able to work tomorrow without this data!! This is seemingly a serious bug.
  • Country_Squire Level 1 Level 1 (0 points)
    Thanks for all the suggestions. Overwhelmed on what to handle first. What’s related to what?

    I was concentrating on the mail issue as that was the only app. I had opened after installing Snow Leopard. Since then I found the following issues:

    Time machine fails, indicating that I have Case sensitive drives. (Been working great for eight months)
    went to open disk utility to check which drive is case sensitive and it just sits there with a blank white window and never populates.
    Finder-have to keep relaunching ‘till it finally opens - error 10810 Finder can not be opened.
    Had to reinstall printer-works okay
    Programs slow-very slow loading coloured whirligig for about 5-8secs
    Computer will not shut down-have to hold i/o button
    Second optical drive will not open
    Crazy part is, the only problem I had before installing Snow Leopard was having to Force Quite mail if I needed to shut the computer down.

    I've tried reinstalling 10.6..twice to no avail

    Time to call support???
  • Alemany Level 1 Level 1 (10 points)
    I have the same identical issue. Installed on my desktop and all works well, installed on my laptop and now cant run mail or address book, both crash. I did all indicated here and still crash... no idea what else to do!
  • Egil Helland Level 1 Level 1 (105 points)
    Could be that you are plagued with the send problem that many seem to have stumbled across upgrading. My hung upon sending emails, and removing SSL certificates from outgoing servers fixed that.

    But if you are getting mail hangs immediately upon start, my guess is that you have a corrupt Envelope Index file. For me on "old" Leopard, that has brought all kinds of problems. You will find this one in your Library/Mail folder. Before tampering with this, be sure to duplicate or backup your entire Mail folder. After you have a secure copy somewhere, proceed to delete the Envelope Index file alltogether, and then also ditch your ~/Library/Caches/ file, that is the cache for Mail. Then try to start up again.
  • ianhomer Level 1 Level 1 (0 points)
    Mail and Address book were hanging for me after SL upgrade - removing AddressBook-v22~.abcddb and AddressBook-v22.abcddb and all SmartGroups in Metadata worked for me too.
  • JeanneG4 Level 1 Level 1 (0 points)
    Y'all have saved me - I got rid of the offending mail permission, and Mail is opening and operating. Blessings.
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