Previous 1 2 3 4 5 Next 394 Replies Latest reply: Dec 16, 2014 2:41 PM by iQuad Go to original post
  • Peter Monahan Level 1 Level 1 (45 points)
    Ernie,

    Sorry, I guess I was not clear.

    The bug is reproducible in Snow Leopard Mail v4.0, if any other mail client is checking the same POP account. That includes Outlook, Leopard Mail, Eudora.

    The duplicate emails occur only in the Snow Leopard Mail 4.0 client, not other clients that are running concurrently.

    Peter
  • Rgbyhkr Level 2 Level 2 (400 points)
    Peter,

    My experience could be exactly what you mention. I have more than one client checking mail on the POP account that the dupes are coming from. I have not tried your test, but it makes sense and would explain the intervals for when the duplicate trigger occurs. I would assume then that as a reproducible bug, it can be fixed. I had the same setup on Leopard (multiple clients checking the account, multiple machines in fact, including iPhone and iTouch, etc) and never experienced the dupes.

    Thanks for your effort on this.

    Jeff
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Sorry, I got a telephone call, and resulted in a double post.

    It sounds like I could try to test this, then, but noting that all servers will not be equal in this issue. Have you opened Activity monitor on each client, and watched during overlaps in time?

    Ernie
  • Peter Monahan Level 1 Level 1 (45 points)
    Ernie,

    No I did not....

    Time is kind of valuable today. I think I gave Apple enough info to pin it down; hopefully others will report as well.

    Peter
  • Rgbyhkr Level 2 Level 2 (400 points)
    I just got back and, so far, the recreation of MessageUidsAlreadyDownloaded3 after deletion appears to have worked. Interestingly, in the first go round, something did go wrong. I deleted the file after closing Mail then reopened. The messages were downloaded as I expected. However, when I closed Mail after that process completed and then opened it again, the mass download happened immediately again. When I went to check the MessageUidsAlreadyDownloaded3 file, I noticed another filed called MessageUidsAlreadyDownloaded3.corrupt with a modified date stamp indicating that it had been the one Mail created the first time after I deleted it. So, something went wrong in the recreation to force MessageUidsAlreadyDownloaded3 to have to be created yet again. I did not notice this .corrupt file in the directory before, so I believe this was the first time (creation time stamp on the .corrupt file was from the time when the first download started, seemingly reinforcing this).

    I have opened my other Mail client to let it check for mail on the POP account and did a manual sync on my iPhone. So far, OS X Mail has not re-downloaded. I did delete the dupes but have not emptied the trash in an attempt to minimize variables in case the dupes download again.

    For reference, the POP account is a Yahoo! one and the other desktop client is Zimbra. I'd prefer to use Mail only, but Yahoo! will only offer IMAP functionality through Zimbra on the desktop (on the iPhone Yahoo! Mail will do both IMAP with Push). If Zimbra was better, I might use it for all my accounts for the sake of simplicity, but I personally don't like it.

    Jeff
  • SKEL_73 Level 2 Level 2 (235 points)
    OK so I followed Ernie's suggestion and it worked for about 30 minutes.... then it went back again, to downloading thousands of duplicates on every check for mail.

    Please help, Apple!
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Did you follow the discussions with Peter -- are you accessing your accounts from more than one computer, email client or device?

    Ernie
  • SKEL_73 Level 2 Level 2 (235 points)
    I am accessing mail from my MacBook Pro running Snow Leopard. The only other devise that is checking is my iPhone.
  • String Bass Level 1 Level 1 (0 points)
    I just got back from three days away. My POP accounts are being accessed from a blackberry, iPod Touch and webmail. Only the Snow Leopard mail seems to have this problem with duplicates, and this situation has run without a problem under Leopard since May 2009.

    I deleted the MessageUidsAlreadyDownloaded3 file and this appears to have halted the duplication. The only annoying thin is that one of my Rogers accounts had all of the files on the server deleted - even through this had not been set on the last version of Leopard. Fortunately, I have a backup on Time Capsule...

    Thanks to Ernie for the suggestion.
  • Rgbyhkr Level 2 Level 2 (400 points)
    So far so good for me. I deleted the dupes from yesterday, have opened and closed Mail several times, have checked the POP account from the other client and my iPhone. The dupes have not been re-downloaded. Thanks for the tip Ernie.

    Jeff
  • Rgbyhkr Level 2 Level 2 (400 points)
    Ok, that's bizarre. I sat down at my comp just now after being away for a couple of hours. What do I see? The mass download happening again. So, I click the "x" next to the download progress bar to stop it. It does. I then select the messages and delete them. I close Mail. I expected the mass download to resume again when I opened Mail and it checked for new messages. It didn't. Of course now I figure it will pop up again even if it seems "fixed".

    I haven't tried completely deleting that account and then adding it back yet. From what I've read elsewhere, I think if I do that the messages associated with that account will get deleted from the local database. I think I can move them to a Mail folder in the "On My Mac" category first and then delete the account to retain them (I want to retain the flagged, reply, forward etc tags I have on those messages). Similarly, I think I'd have to do the same (move the messages into a folder) if I want to temporarily disable the account in Mail until a patch comes out (Preferences > Accounts > POP Account > Uncheck "Enable this account".

    Jeff
  • MikelD Level 1 Level 1 (0 points)
    I agree with Peter up there...it seems to be a problem when my iphone is checking it at the same time as my apple mail.

    Before I upgraded to SL, I had a similar problem with Leopard mail while traveling once. The hotel wifi was one that you had to go to a landing page and put in your login details before connecting. It seemed that if mail was opened and tried to check for mail after I connected to the wifi, but before I connected to the net, it would download all of my messages over again.

    The major difference in these two problems, was that before I could click the 'x' to stop the download and when I tried to check my mail it would continue downloading everything! Now it seems that when I click the 'x' it stops downloading and only downloads new messages, as it should, when it checks for mail.

    Irritating problem nonetheless! I have 30k+ emails and don't enjoy them all getting downloaded over and over if I'm not there to stop it!

    I've tried the solution of forcing the reload of the deleted messages file, but it only worked until the next time both my mac and iphone checked for mail at the same time.

    Hope there is a solution out there!
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Peter,

    I have been keeping two computers (one running Tiger and one running Snow Leopard) checking all my accounts, including several POP. No problems have arisen, as yet. This corrupting of the safeguards to prevent duplicate downloads must be limited to certain servers. But not a good thing!

    Ernie
  • Peter Monahan Level 1 Level 1 (45 points)
    Ernie,

    My Testing has only been with Comcast because I converted all of my email accounts that were hosted by Godaddy to IMAP. Previously however, it did NOT occur with GoDaddy Servers.

    Sometimes it would take three days for the duplicate email problem to occur with Comcast POP accounts.

    I think you are correct; it is limited to certain servers

    Peter
  • Ernie Stamper Level 8 Level 8 (37,555 points)
    Peter,

    Once-upon-a-time Comcast was bad to corrupt the MessageUidsAlreadyDownloaded files, but in those days it usually resulted in no messages getting downloaded, and "stuck" messages on the Comcast servers. Those experiences did not require multiple computers or devices checking. Haven't seen that in a long time, but curious for this to be with Comcast.

    Ernie

    Message was edited by: Ernie Stamper
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