4 Replies Latest reply: Aug 30, 2009 4:55 PM by cool NE breeze
cool NE breeze Level 1 Level 1 (0 points)
Hi folks, I am first time user of voice memo and uploading---When I patch my iphone into my computer iTunes does not open as default and iTunes does not show the iphone icon or iphone device---nothing appears like that in the left hand column of the iTunes screen so I cannot continue to the next stage of the upload--- curiously Voice memos appears in the playlists but the voice memo I created on the iPhone does not appear---What could I do? The iPhone can't be broken can it?
Thanks for your support

Power Mac 7,3, Dual 1.8 GHz Power PC G5
  • Jason L Community Specialists Community Specialists (10,445 points)
    Hi,

    Make sure that you have the latest updates available for your Mac, just click the Apple(top left corner of the screen)> Software Update.

    If the issue persists after updating your Mac, try the general tips in this article: http://support.apple.com/kb/TS1591

    -Jason
  • cool NE breeze Level 1 Level 1 (0 points)
    Hi Jason thanks much for your help----I did all the trouble shooting and none of those solutions worked. Therefore I believe I must reset the settings back to default. I am hesitant as I saw a youtube http://www.youtube.com/watch?v=sXdr8fJAc3g and I really didn't understand what happened that simm card warning in the end looks very scary and I am afraid if that happened to me I wouldn't know what to do. I did not back up that data on my phone I didn't have a lot of it so I am not concerned about erasing everything but I am concerned about loosing a voice memo--I was able to email myself 7min47sec but the memo is over 12 minutes---Is there a way to save the entire memo? ---
    thanks again for your help most obliged

    cool NE breeze
  • Jason L Community Specialists Community Specialists (10,445 points)
    Hey,

    The iPhone User Guide describes the Erase All Settings command.
    "Erase all content and settings: Connect iPhone to your computer or a power adapter. Choose General > Reset and tap “Erase All Content and Settings.”
    This feature resets all settings to their defaults and removes all your information and media on your iPhone by overwriting the data stored on iPhone."
    http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf

    Do you see the same issue on another computer?
    If you haven't already try restarting the computer and iPhone. You can restart the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again, as described on page 46 of the iPhone User Guide.

    You can also contact U.S. iPhone technical support at: 1-800-MY-IPHONE (1-800-694-7466)

    -Jason
  • cool NE breeze Level 1 Level 1 (0 points)
    Hey Jason, I called apple iphone tech support like you suggested (I don't know why that thought had not occurred to me in the first place) and they walked me through several steps getting my iphone device icon installed in itunes right where it should be. Everything is fine thanks again for your help---

    cool