Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: iPhonefreakout
iPhonefreakout Author
User level: Level 1
0 points

iPhone flashing gray apple screen

I have a 8GB iPhone 3G running 3.0.1.

The screen is flashing the gray apple every 10 seconds or so and is totally unresponsive. When I plug it into the wall charger or the USB to my iMac, it comes back and seems to work fine, but once unplugged, it goes back to the flashing apple after about a minute or 2.

I have restored settings, but am still having the problem. My phone is unusable. Is this a battery issue?Please help!

iPhone3g, iPhone OS 3.0.1

Posted on Aug 29, 2009 12:57 PM

Reply
11 replies
User profile for user: iPhonefreakout
iPhonefreakout Author
User level: Level 1
0 points

Aug 30, 2009 5:54 PM in response to Macaby

uh, yeah, ha ha. If it was that easy I wouldn't be spending my time on this problem.

I can power it down by holding down the home and power buttons, but nothing powers it up except connecting it to the computer or wall charger. Again, then its fine. About 2-3 minutes after I unplug it it begins flashing the gray apple again every 10 secs. or so - continuously.

If anyone has any helpful ideas I would love to hear it as the phone will have to go in otherwise. I don't see anyone with my same problem and I'm afraid its the battery.
Reply
User profile for user: ltemple
ltemple
User level: Level 1
0 points

Sep 1, 2009 2:46 PM in response to iPhonefreakout

I set up an appointment at the apple store and talked to the "genius", I was told that I had a problem with my sleep/wake button. I left the phone plug into the wall all night and it was working fine this morning when I took it to the apple store, but as soon as they messed with the sleep\wake button it when on the fritz again. I got it working again by holding the sleep/wake and home button. I am not convinced that it has to do with the sleep/wake button, more likely the hibernate piece of the software. I changed the setting to never and I didn't have the problem. I am not sure if any of this info is of help to you.
Reply
User profile for user: Jason L
Jason L
User level: Community Specialist

Sep 1, 2009 3:08 PM in response to iPhonefreakout

iPhonefreakout wrote:
uh, yeah, ha ha. If it was that easy I wouldn't be spending my time on this problem.

I can power it down by holding down the home and power buttons, but nothing powers it up except connecting it to the computer or wall charger. Again, then its fine. About 2-3 minutes after I unplug it it begins flashing the gray apple again every 10 secs. or so - continuously.

If anyone has any helpful ideas I would love to hear it as the phone will have to go in otherwise. I don't see anyone with my same problem and I'm afraid its the battery.


Try restoring the iPhone from recovery mode, as described here: http://support.apple.com/kb/HT1808

-Jason
Reply
User profile for user: iPhonefreakout
iPhonefreakout Author
User level: Level 1
0 points

Sep 2, 2009 10:28 AM in response to Jason L

Yes, I did restore the phone 2xs a few days ago. - No help.

I just read what ltemple said about the sleep/wake settings. I just went in and turned auto-lock from 1 min to never. The phone is working not plugged in and seems to be staying on!!!!! It is not going to my wallpaper or sleeping at all, but this is progress! Has anyone heard of this?

Forgive me that I really don't know all of the functions of auto-lock (never read the manual). I will try to mess with it some more, but I am happy there seems to be some success!
Reply

iPhone flashing gray apple screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up