Juniper Java Secure Application Manager does not work with Snow Leopard

Question

Level 1

0 points

Juniper Java Secure Application Manager does not work with Snow Leopard

Anyone else having issues as well? I'm not using a client - its basically the Java based application manager for VPN connections to work (so I can remote desktop to my work PC).

Once logged in, it gives a "Restart your browser" error.

Thanks for your help

Mac OS X (10.6)

Posted on Aug 29, 2009 2:55 PM

Reply

Answer 1

Aug 30, 2009 6:10 AM in response to nmweb23

I have the same issue. My theory right now is that Juniper requires java 1.5 and SL only includes java 1.6. I tried launching it in Omniweb, which I think is still 32 bit and I had 32bit java listed first in the java preferences, still failed. The Juniper KB page for Secure Manager lists it as requiring java 1.5

I have seen some other posts regarding copying over java 1.5 from a Leopard backup but I'm a bit hesitant to try that, not sure what other problems that could cause. I plan to have the network support guy at work contact Juniper to see if there is a workaround .

Reply

Answer 2

nmweb23 Author

Level 1

0 points

Aug 30, 2009 10:00 AM in response to John Legenhausen

Thanks for the reply. I'll check with IT tomorrow too and report back.

Reply

Answer 3

nmweb23 Author

Level 1

0 points

Aug 31, 2009 2:55 PM in response to nmweb23

OK - so here is what I got from our IT department. I have not tried it yet, but when I do, I will report back.

This work around here might work. Apparently it uses Java 1.6 and officially Juniper’s client is only 1.5 compatible. It might be the cause of the problem.

http://wiki.oneswarm.org/index.php/OSX_10.6_SnowLeopard

Reply

Answer 4

vergeten

Level 1

0 points

Sep 1, 2009 1:33 PM in response to nmweb23

This work-around doesn't work for me. It looks like it's loading, but then stops. No error. I also tried 1.4.2, but that makes Safari crash.

Reply

Answer 5

Sep 1, 2009 2:11 PM in response to vergeten

Having same issue at our company,

I was able to copy the Leopard version of Java 1.5 (note) when it is unzipped it is called, 1.5.0 (not 1.5.0-leopard).

Did the ln cmd line stuff, set Java prefs to use Java 1.5, can even do a Java -version in the terminal, and it shows, Java 1.5.

I get a "Network Connect cannot establish a secure connection", message.

So it does not work, period!

We have a support ticket open with Juniper themselves, they say they did not address Snow Leopard compatibility until Network Connect version 6.5

So the skinny is Do Not Waste Anymore time on this, you have to get version 6.5.

So we all need Network Connect version 6.5, and your company will not get it until your Juniper admin, runs a scheduled update,

Ours is not getting updated until next week.

So no Snow Leopard for people who really, really need the Juniper VPN at our company until sometime next week

Message was edited by: macguitarman

Message was edited by: macguitarman

Reply

Answer 6

nmweb23 Author

Level 1

0 points

Sep 1, 2009 8:04 PM in response to macguitarman

OK - so I got it to work. Here's what I did. Let me know if it works for you:

I wasn't able to follow the instructions exactly as noted in the original link I posted above.
The terminal command, specifically wget would not work - there is no wget.

I manually downloaded the Java 1.5 version, by following the link (just clicked on it). I 'unzipped' it and moved it into the library/frameworks/JavaVM.framework/versions folder.

So now the 1.5.0 is not an alias (as it is by default in SL), but the older version of Java.

I then followed the instruction related to changing the order in JAVA PREFERENCES.

The final stop - and I think this is key, is that I forced Safari to start in 32 bit mode. You can do this by going to Applications, highlighting Safari and hitting CMD-I. Then check the 32 bit option.

Start Safari, go to the appropriate URL and login. The Java Secure Application Manager should then start as it used to do in Leopard. You should be all set.

Hope this helps - let me know if someone has questions.

Reply

Answer 7

vergeten

Level 1

0 points

Sep 2, 2009 2:56 AM in response to nmweb23

Pepe5120,

I already had Safari running at 32bit. The juniper client loads till the end, but the green light doesn't come.
I did use the ln function from the startpost but I am confused with 1.5, 1.5.0 and CurrentJDK.

Can you post the output of "ls -al" from library/frameworks/JavaVM.framework/versions?

Thanks!

Reply

Answer 8

afajem

Level 1

0 points

Sep 2, 2009 6:34 AM in response to nmweb23

One additional comment that I would add to reordering the version of JVM in the Java Preference utility is that you will also have to move the J2SE 5.0 (32-bit) to the top of the list in the Java Applet Plugin section. Essentially having J2SE 5.0 (32-bit) have the full reign of things in both sections.

Cheers.

Reply

Answer 9

nmweb23 Author

Level 1

0 points

Sep 2, 2009 7:42 AM in response to vergeten

Sure - here it is:

drwxr-xr-x 11 root wheel 374 Aug 31 22:33 .
drwxr-xr-x 11 root wheel 374 Aug 28 18:48 ..
lrwxr-xr-x 1 root wheel 5 Aug 28 18:48 1.3 -> 1.3.1
drwxr-xr-x 3 root wheel 102 Jul 20 16:35 1.3.1
lrwxr-xr-x 1 root wheel 10 Aug 28 18:48 1.5 -> CurrentJDK
drwxr-xr-x@ 9 root wheel 306 Feb 14 2009 1.5.0
lrwxr-xr-x 1 root wheel 5 Aug 28 18:48 1.6 -> 1.6.0
drwxr-xr-x 7 root wheel 238 Aug 28 18:48 1.6.0
drwxr-xr-x 8 root wheel 272 Aug 28 18:48 A
lrwxr-xr-x 1 root wheel 1 Aug 28 18:48 Current -> A
lrwxr-xr-x 1 root wheel 3 Aug 28 18:48 CurrentJDK -> 1.6

Reply

Answer 10

vergeten

Level 1

0 points

Sep 2, 2009 1:09 PM in response to nmweb23

It works! The "ln" was the problem. Removing that and renaming 1.5.0-leopard to 1.5.0 made it work.

Thanks Pepe5120

Reply

Answer 11

nmweb23 Author

Level 1

0 points

Sep 2, 2009 10:22 PM in response to nmweb23

Looks like everyone is all set and the workaround works 🙂

Reply

Answer 12

nmweb23 Author

Level 1

0 points

Sep 2, 2009 10:23 PM in response to vergeten

Awesome. You're welcome!

Reply

Answer 13

jcmak182

Level 1

0 points

Sep 15, 2009 2:32 PM in response to nmweb23

Yeah. This fix worked for me too. Thanks!

Reply

Answer 14

Sep 15, 2009 2:37 PM in response to jcmak182

Fixed.

Juniper Network Connect version 6.5 fixes this totally, must be updated on the Juniper SSL VPN server so it is pushed to clients.

No need for hacks at that point

Reply

Answer 15

wegerd

Level 1

0 points

Dec 2, 2009 2:08 AM in response to nmweb23

Hi there,

I followed all the instructions and got it to work once. Now I am trying again but end up with the old error ("Could not start Java Secure Application Manager..."). I have put the Java preferences in the right order, which makes no difference. I am trying to connect with an external network, but Citrix just won't start.
Any suggestions for help?

Reply