Epson R1800 Printer no longer works

Question

Epson R1800 Printer no longer works

Very disappointed with this upgrade. If I had known that my Epson R1800 printer would no longer work I would never have installed this upgrade. Why does Apple do this? Why change the system so that my existing drivers no longer work?

Okay, so now I have to use Gutenprint. I have paid a lot of money to profile my printer and paper combinations, well over $350, now they are all useless!

Why cannot Apple warn customers that upgrading to Snow Leopard may cause their printers to stop functioning.

Yes, I can use Gutenprint, but now I have to re-profile all of my papers all over again!

I am seriously considering re-installing my previous version (10.5.8) just to avoid all of the hassles.

Thank you Apple for one big headache.

Two iMac 24in Intel Core2 duo, iMac G5, Mac Mini (intel), variety of screens., Mac OS X (10.6)

Posted on Aug 30, 2009 12:08 AM

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Answer 1

Aug 30, 2009 1:12 AM in response to Stephen Bruhn

Okay, I got the thing working by downloading the latest Epson driver from their (US) web site.

Pity that the auto update function for printer drivers did not work. I did all that was necessary to perform a software update to check for new printer drivers and it delivered nothing, even though a new driver was in fact available at the Epson US web site.

Anyway, it's working now.
If anyone spent any time mulling over this issue, thank you for that, and my apologies for wasting any forum member's time.
Regards

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Answer 2

Aug 30, 2009 4:26 AM in response to Stephen Bruhn

Your question is confusing, as it is clearly the responsibility of the product manufacturer to both provide drivers and ensure proper operation with Snow Leopard.

Apparently they have addressed both as you were able to find an updated drive on their website.

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Answer 3

Aug 31, 2009 12:28 AM in response to Stephen Bruhn

I'm having the same problem with my R1800 printer, may I asked how you resolved your issue. Thank you

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Answer 4

Aug 31, 2009 4:36 AM in response to Ed Syverson

HI Ed,

I managed to locate an updated driver for the R1800 printer on Epson America's web site. It has been updated to support Snow Leopard. Just download it, follow all the install instructions, then, if necessary, select your printer again in printer preferences.

here is the link:
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 14121&prodoid=53540919&infoType=Downloads&platform=Macintosh

Hope it works for you.

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Answer 5

wwspence

Level 1

0 points

Sep 3, 2009 8:58 PM in response to Stephen Bruhn

I have installed OS X 10.6. My Epson R1800 printer refuses to print.

I installed the latest Epson Driver for the R1800, both the Drivers and Utilities Combo Package, file epson 13186.dmg and the Common Updater, file 13044.dmg. The new driver is version 6.12. Apple System Profiler/Printer shows the correct driver version 6.12, and the Profiler/FireWire shows EP1394D3 Printer.

When trying to print files from several applications, the Stylus Photo R1800 (FW) application" jobs status shows" an error as follows: Library/Printer/EPSON/InkjetPrinter/Filter/rastertoescp.app/Contents/MacOS/rast ertoescp. No such file or directory.

I would appreciate any help.

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Answer 6

Sep 4, 2009 5:07 AM in response to wwspence

HI,

I think I understand from your post that you are using a firewire connection to your R1800.

As of this date I believe there is a problem with the firewire interface to this printer, that is, there is no working firewire driver in 10.6. I think Apple is going to release their own version in October, that is the GutenPrint version.

I don't use the firewire connection. Historically it has given me too much trouble, and there is no advantage with the additional speed. I use the USB connection as it is much more reliable and robust. This should work for you as well.

Select Printer & Fax in your System Preferences and delete the Firewire R1800 version of the R1800 printer and add the USB version of that printer. Make sure you get the Epson driver and not the GutenPrint (Apple supplied) driver. It is identified as Epson Stylus Photo R1800. The other will have the name GutenPrint in it.

Add that to your printer list and you should be ready to go.

cheers, hope this helps.

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Answer 7

wwspence

Level 1

0 points

Sep 4, 2009 12:09 PM in response to Stephen Bruhn

Hi Stephen,

Really appreciate your response. Changing from FireWire to USB worked great. I would have never thought of this solution. Thanks again.

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Answer 8

wwspence

Level 1

0 points

Sep 4, 2009 7:19 PM in response to Stephen Bruhn

Hi Stephen,

Just a few more comments on the Epson R1800 problem. So far, with USB hookup, the printer will only print with the Apple EPSON SP R1800-GutenPrint driver, not the Epson SP R1800 driver. I don't know if this is true for other Apple computers.

I will check if this is the situation with the FireWire hookup and report later.

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Answer 9

Sep 5, 2009 1:24 PM in response to Stephen Bruhn

There are some encouraging details about Apple, Epson, and Snow Leopard in this posting:

http://www.luminous-landscape.com/essays/woes.shtml

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Answer 10

Sep 5, 2009 8:26 PM in response to wwspence

Check that you have Rosetta installed. This is part of OSX that is used to run Power PC (Motorola G5) applications, like old Epson drivers. I know you said you downloaded the latest version of the driver, but it will not hurt to do this. (There was another post about this driver, which stated that the 10.6 R1800 driver was just a rename and amalgamation the OSX10.5 driver).

That being the case, that original OSX10.5 driver may have already been using Rosetta to run properly. If Rosetta was not installed (as mine was not) when you installed 10.6, then this may be the reason you cannot see the latest 10.6 driver from Epson.

You can load Rosetta from your original 10.6 install disc (its under Optional Installs) and re-boot your machine.

Regards

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Answer 11

Sep 6, 2009 4:57 AM in response to wwspence

Its good you resolved the problem, but note that this is not new. I had the same problem with my Epson R1800 over a year ago, long before SL came out. Epson's tech support tried to help, then a friend suggested I switch to the USB port from FireWire and the next thing I knew, it was working again.

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Answer 12

richyb

Level 1

49 points

Sep 6, 2009 11:51 AM in response to Stephen Bruhn

My R1800 doesn't work wirelessly, has anyone had any luck with theirs?

Thanks

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Answer 13

Sep 7, 2009 8:07 AM in response to Stephen Bruhn

I uploaded the update and now the printer works for most applications. HOWEVER, I can't get it to print from either iPhoto or PSE6. As I'm working on art exhibition entries I'm in a bit of a panic. Any help is welcome. Thanks.

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Answer 14

Sep 7, 2009 8:12 AM in response to hangininthere

Dear hangininthere; in light of your upcoming art exhibition, I suggest you revert to the OS version you were running prior to upgrading to SL so you can do your printing easily. The time to upgrade to a new OS is not when you urgently need your computer for an important project. Hopefully, you created a clone of your Mac's boot drive prior to installing SL.

If this issue continues to occur after your art exhibition, you might be better off submitting a tech support request to Epson, via Epson's web site.

Good luck

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Answer 15

Sep 7, 2009 8:23 AM in response to Stephen Bruhn

Epson R2400. Printing from InDesign CS3.

After upgrade to SL the outputs have bad color issues. I downloaded the new driver from Epson and that didn't help. I've created a printer using both the Gutenberg and the old driver, but it did not help.

I also lost of my ICC Profiles. I've re-downloaded them twice from Epson and they will not show up in my color mgmt options. That one is new to me.

I've resorted to printing via PDF from an old laptop that is still running 10.5. It works. It's not ideal however and I am still testing.

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