Previous 1 2 Next 25 Replies Latest reply: Jan 21, 2010 12:21 PM by iPoodOverZune Go to original post
  • marygoblue Level 1 Level 1 (0 points)
    Just so that everyone knows this is not a universal problem with Office 2008, I upgraded to Snow Leopard and have had absolutely no problems with Office 2008. I have a 24" iMac which will be 3 years old in November. It has 3 gigs of memory. I have not yet installed Snow Leopard on my Macbook Pro, mainly because I am waiting for a SL compatibility update to another application. When that comes through, everything should be good to go. In the meantime, I need to be able to use that application.

    I do agree with the person who said to be sure to have all the updates to Office before installing SL. But even so, I have no way of knowing if not having them would have broken mine because they were up to date at the time.
  • marygoblue Level 1 Level 1 (0 points)
    Just so that everyone knows this is not a universal problem with Office 2008, I upgraded to Snow Leopard and have had absolutely no problems with Office 2008. I have a 24" iMac which will be 3 years old in November. It has 3 gigs of memory. I have not yet installed Snow Leopard on my Macbook Pro, mainly because I am waiting for a SL compatibility update to another application. When that comes through, everything should be good to go. In the meantime, I need to be able to use that application.

    I do agree with the person who said to be sure to have all the updates to Office before installing SL. But even so, I have no way of knowing if not having them would have broken mine because they were up to date at the time.
  • RomanMac Level 1 Level 1 (10 points)
    If you haven't found an answer that works for you, try what I did. Be patient and you'll get a working Office 2008 without having to downgrade to Leopard (10.5) or rely on a complete reinstallation of your system.

    First: Delete anything and everything Microsoft (except your actual data/databases)
    Second: Use your favorite Font Management Tool (I used Font Book) to identify and delete all duplicate fonts. Make sure you leave the fonts located in \System\Fonts folder alone. Its not enough to just make them inactive you must remove the duplicates from your system. Log out and then back in.
    Third: Reinstall Microsoft Office 2008 and ALL updates. +*DO NOT LAUNCH* any Microsoft Apps other than the installer/updater during this process.+
    Fourth: +This is important+ - Launch Activity Monitor
    Fifth: Launch Microsoft Word. While Word is opening pay attention to the Activity Monitor. Look for "FontCacheTool." This is the process that is causing the hang when Microsoft apps launch. Use Activity Monitor to kill the process.
    Sixth: Word, Excel, Entourage, and PowerPoint should now open successfully and you are ready to go.

    Let me know if this helped you.
  • Barney-15E Level 8 Level 8 (42,645 points)
    You need to check your fonts. Use Fontbook to validate them.
  • sphere3d Level 1 Level 1 (0 points)
    Well, indeed i did, and guess? It worked... i found double fontsets... most of them were MS office "old" fonts, which i deleted.
    So all is working fine!

    Thanks anyone who helped!

    Robert
  • TeamMetz Level 1 Level 1 (0 points)
    From my perspective, RomanMac is a genius. His advice worked perfectly well after I wasted the good part of a day on new installs, etc. For your convenience, Jerome's instruction set follows:

    "If you haven't found an answer that works for you, try what I did. Be patient and you'll get a working Office 2008 without having to downgrade to Leopard (10.5) or rely on a complete reinstallation of your system.

    First: Delete anything and everything Microsoft (except your actual data/databases)
    Second: Use your favorite Font Management Tool (I used Font Book) to identify and delete all duplicate fonts. Make sure you leave the fonts located in \System\Fonts folder alone. Its not enough to just make them inactive you must remove the duplicates from your system. Log out and then back in.
    Third: Reinstall Microsoft Office 2008 and ALL updates. DO NOT LAUNCH any Microsoft Apps other than the installer/updater during this process.
    Fourth: This is important - Launch Activity Monitor
    Fifth: Launch Microsoft Word. While Word is opening pay attention to the Activity Monitor. Look for "FontCacheTool." This is the process that is causing the hang when Microsoft apps launch. Use Activity Monitor to kill the process.
    Sixth: Word, Excel, Entourage, and PowerPoint should now open successfully and you are ready to go.

    Let me (Jerome) know if this helped you."

    Thanks again RomanMac
  • Peace Freak! Level 1 Level 1 (145 points)
    I successfully installed Office 2008 on Snow Leopard (10.6.1) without using Rosetta using the method outlined here:

    http://forums.mactalk.com.au/11/72330-install-microsoft-office-2008-snow-leopard -without-rosetta.html

    or

    http://tinyurl.com/yhpbcyd

    The 'Office Installer.mpkg' that is mentioned is the installer icon with 1,2,3 that appears when you load the Office DVD into your computer. Just drag that to the terminal window...
  • dianeoforegon Level 5 Level 5 (4,335 points)
    If the installer finds Office 2008 receipts showing that version is installed, it will fail to update. There are two places to look for receipts.

    1) Library/Receipts (find all that start with Office2008... and delete those)

    2) In the Finder toolbar under Go, paste in this path: /private/var/db/receipts
    (remove the com.microsoft....plist files )

    Microsoft Fonts to delete after installing Snow Leopard (includes help deleting font caches)
  • chaz03 Level 1 Level 1 (0 points)
    I'm having a problem with my Office not being able to update. I used Monoligual once when I still had Leopard on my computer, but I now have Snow Leopard and I've reinstalled Office and I still can't update Office to the new 12.2 update, because it says I'm missing a file or something
  • Roger Knott Level 1 Level 1 (10 points)
    I have an interesting situation with Snow Leopard and Office 2008.
    I did a clean install of Snow Leopard and migrated settings and users then re installed the software. Initially Office 2008 failed so I removed it with the microsoft tool and reinstalled it and it seems OK.
    I looked at the console to try to optimise the system and noticed that whenever I install a package with the installer I get the list of errors below
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enautomator.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_automatorworkflow.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enautoupdate.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enclipart.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008encore.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008endock.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enentourage.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_entourage_helpstd.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enequationeditor.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enerrorreporting.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enexcel.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_excel_helpstd.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enfonts.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008engraph.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enhelpviewer.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enlaunch.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enmessenger.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enooxml.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enorgchart.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enpowerpoint.pkg
    21/11/2009 13:13:52 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_powerpoint_helpstd.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingbrazilian.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingdanish.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingdutch.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingenglish.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingfinnish.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingfrench.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofinggerman.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingitalian.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingjapanese.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingnorwegian.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingportuguese.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingspanish.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_proofingswedish.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enrequired.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008ensilverlight.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008ensounds.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008enword.pkg
    21/11/2009 13:13:53 Installer[207] PackageKit: * Missing bundle identifier: /Library/Receipts/Office2008en_word_helpstd.pkg

    Following on from the comments on this post I looked in /Library/Receipts and in /private/var/db/receipts and noted that the packages referred to are all in the first location and none in the second.

    this doesn't stop my system working, it does appear to sometimes cause problems for the installer that appears to think for a long time. I'm just curious to know why it occurs and if I can resolve it.


    System is
    Model Name: MacBook Pro
    Model Identifier: MacBookPro4,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2.4 GHz
    Number Of Processors: 1

    Regards

    Roger
  • iPoodOverZune Level 1 Level 1 (0 points)
    Okay, folks this might be a solution for some for whom installation was not working (as I had after upgrading to snow leopard, the install would fail. I tried the terminal command method as well
    sudo installer -package /source path for installer/ -target /
    but even that aborted after error message about either missing bundle identifiers or using previous pre-binding something.

    So this is what tried:

    1) Since I was going to run Office 2008 on the same machine, I went into my Leopard partition on another disk (you must keep it in external drive or extra internal drive on desktop anyway), and ran Word application. It brought up the setup dialog box and everything was okay. So then I copied the "Microsoft Office 2008" folder from Leopard partition to applications folder of snow leopard. And everything worked so far, EXCEPT Microsoft Autoupdate.

    2) Opened the installer package with Pacifist application (right click, open with, select Pacifist application), In "Package Contents" tab, click on arrow for Contents of appsupport --> select Office2008enautoupdate.pkg, and click Install button on top. Now you should be able to run autoupdates as well.

    3) Come to think of it (after I needed to find a solution for installing autoupdate), I could have rather done a fresh install of microsoft office (instead of copying) with Pacifist as well. Try this if neither direct install or terminal install not work for you.
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