Previous 1 2 3 4 5 6 Next 147 Replies Latest reply: Aug 3, 2010 1:22 PM by alialib Go to original post
  • Lucky V Level 1 Level 1 (0 points)
    Hi Guys,

    Don't know if this will help but for those having problems with Excel 2004 try copying each sheet of the problem workbook (mainly one file for me) to a brand new workbook and save it. Then use this instead of the old file. I did this and have had big improvement. I don't know why exactly (that's for wiser people than me), but worth a try. For everyone else I don't know if you can copy the information into a new file and save it but would be interested to hear if it works. Good luck.
  • Heavy Labs Level 1 Level 1 (0 points)
    This issue is very serious as many machines using 10.6.X and MS Entourage 2004 have this random logout issue. I can't use snow leopard because it can't be trusted to not just trash all my work and instantly log out. All 351 machine under my custody cannot use Snow Leopard at all because they all have office 2004.

    Apple going to fix this?
  • Michael C. Reilly Level 1 Level 1 (5 points)
    I removed Growlr because it was filling my syslog with memory leak errors, and the fix for it is still in alpha. I moved the MS mouse and keyboard drivers into my work account prefPanes folder from the global one as that's where those devices are used, and several people report problems related to those. I cleaned out some old prefs and things but that probably had little to do with it. I can't say it's fixed, but I haven't encountered problems recently. I did use Photoshop for a while the other evening at home. Keeping my fingers crossed...
  • SkynSea Level 1 Level 1 (0 points)
    had it happen to me twice today- while using Powerpoint '04

    OS X V10.6.1 external monitor & external keyboard (neither apple)
    no bluetooth on/ wireless ethernet

    All software up to date

    This BLOWS!
  • mistersquid Level 3 Level 3 (795 points)
    I'm using a different Rosetta app, and I am experiencing spontaneous logouts while using this app on two different machines: a Macbook Air and a Mac Pro.

    Bad times.
  • mistersquid Level 3 Level 3 (795 points)
    If you have MS Office '04 installed and can run it on your computer you do have Rosetta installed. Are you able to run Office '04?

    Message was edited by: mistersquid
  • Michael C. Reilly Level 1 Level 1 (5 points)
    Experienced two kernel panics (full crash, not blue screen logout) today at work. I was using saving a document in BBEdit 9.2.1 (2532) both times. I don't know why it says the interval since last report was 7sec since the crashes occurred 6 hours apart. I have a corded MS keyboard and a bluetooth MS mouse at work, and as a result moved the prefPanes to my work login's Library folder. That might explain why the crashes seem to have gone away (knock on wood) at home. But I really need the buttons to work on the mouse... maybe I can use third-party drivers. Or it seems like someone mentioned updated MS drivers... I've had more kernel panics since upgrading to 10.6 than in the year or more I've owned this laptop.

    Interval Since Last Panic Report: 7 sec
    Panics Since Last Report: 1
    Anonymous UUID: D38D9B2A-87B0-4D2B-8A27-64B9612F3610

    Wed Sep 23 17:09:38 2009
    panic(cpu 0 caller 0x226297): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/SourceCache/xnu/xnu-1456.1.25/osfmk/kern/sched_prim.c:1471
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x559fbe18 : 0x21acfa (0x5ce650 0x559fbe4c 0x223156 0x0)
    0x559fbe68 : 0x226297 (0x5864e8 0xffffffff 0x586480 0x225b6c)
    0x559fbee8 : 0x22699d (0x14958b98 0x0 0x46a8b000 0x1)
    0x559fbf58 : 0x226a08 (0x22f2fc 0x863ec0 0x0 0x29f596)
    0x559fbf78 : 0x22f496 (0x22f2fc 0x863ec0 0x0 0x0)
    0x559fbfc8 : 0x29c68c (0x863ec0 0x0 0x10 0x8538ee0)

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    10B504

    Kernel version:
    Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
    System model name: MacBookPro4,1 (Mac-F42C86C8)

    System uptime in nanoseconds: 20678236199775
    unloaded kexts:
    com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x559fd000, size 0x12288) - last unloaded 184233501917
    loaded kexts:
    com.microsoft.driver.MicrosoftMouseBluetooth 6.2.2
    com.microsoft.driver.MicrosoftMouse 6.2.2
    com.vmware.kext.vmnet 2.0.5
    com.vmware.kext.vmioplug 2.0.5
    com.vmware.kext.vmci 2.0.5
    com.vmware.kext.vmx86 2.0.5
    nl.bjaelectronics.driver.PL2303 1.0.0d1
    com.microsoft.driver.MicrosoftKeyboardUSB 6.2.2
    com.microsoft.driver.MicrosoftKeyboard 6.2.2
    com.apple.filesystems.smbfs 1.6.0 - last loaded 8978917954450
    com.apple.filesystems.afpfs 9.5
    com.apple.nke.asp_tcp 5.0
    com.apple.driver.AppleHWSensor 1.9.2d0
    com.apple.filesystems.autofs 2.1.0
    com.apple.DontSteal_Mac_OSX 7.0.0
    com.apple.iokit.CHUDUtils 201
    com.apple.iokit.CHUDProf 212
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.driver.AppleUpstreamUserClient 3.0.5
    com.apple.driver.AudioIPCDriver 1.1.0
    com.apple.driver.AppleHDA 1.7.4a1
    com.apple.GeForce 6.0.2
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.iokit.AppleYukon2 3.1.14b1
    com.apple.driver.AirPortBrcm43xx 410.91.20
    com.apple.kext.AppleSMCLMU 1.4.5d1
    com.apple.driver.AppleIRController 161
    com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
    com.apple.driver.AppleLPC 1.4.6
    com.apple.driver.AppleBacklight 170.0.2
    com.apple.driver.AppleUSBTCButtons 1.8.0b4
    com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
    com.apple.iokit.SCSITaskUserClient 2.5.1
    com.apple.iokit.IOAHCIBlockStorage 1.5.0
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.driver.AppleAHCIPort 2.0.0
    com.apple.driver.AppleUSBHub 3.7.8
    com.apple.driver.AppleIntelPIIXATA 2.5.0
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleUSBEHCI 3.7.5
    com.apple.driver.AppleUSBUHCI 3.7.5
    com.apple.driver.AppleFWOHCI 4.3.4
    com.apple.driver.AppleRTC 1.3
    com.apple.driver.AppleHPET 1.4
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleACPIButtons 1.3
    com.apple.driver.AppleSMBIOS 1.4
    com.apple.driver.AppleACPIEC 1.3
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.0.11
    com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
    com.apple.driver.AppleHIDMouse 1.3.0f1
    com.apple.driver.IOBluetoothHIDDriver 2.2.1f7
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 73.0
    com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
    com.apple.iokit.CHUDKernLib 203
    com.apple.driver.DspFuncLib 1.7.4a1
    com.apple.iokit.IOSerialFamily 10.0.2
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IO80211Family 300.20
    com.apple.iokit.IONetworkingFamily 1.8
    com.apple.driver.AppleUSBAudio 2.6.4b15
    com.apple.iokit.IOAudioFamily 1.7.0fc16
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.iokit.AppleProfileFamily 40
    com.apple.driver.AppleHDAController 1.7.4a1
    com.apple.iokit.IOHDAFamily 1.7.4a1
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 3.4.0a20
    com.apple.nvidia.nv50hal 6.0.2
    com.apple.NVDAResman 6.0.2
    com.apple.iokit.IONDRVSupport 2.0
    com.apple.iokit.IOGraphicsFamily 2.0
    com.apple.driver.AppleUSBMultitouch 200.20
    com.apple.iokit.IOUSBHIDDriver 3.7.5
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.2.1f7
    com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
    com.apple.iokit.IOBluetoothFamily 2.2.1f7
    com.apple.driver.AppleUSBMergeNub 3.7.5
    com.apple.driver.AppleUSBComposite 3.7.5
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOATAPIProtocolTransport 2.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
    com.apple.iokit.IOAHCIFamily 2.0.0
    com.apple.iokit.IOUSBUserClient 3.7.5
    com.apple.iokit.IOATAFamily 2.5.0
    com.apple.iokit.IOUSBFamily 3.7.8
    com.apple.iokit.IOFireWireFamily 4.1.7
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.TMSafetyNet 6
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 281
    com.apple.iokit.IOStorageFamily 1.6
    com.apple.driver.AppleACPIPlatform 1.3
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    System Profile:
    Model: MacBookPro4,1, BootROM MBP41.00C1.B03, 2 processors, Intel Core 2 Duo, 2.6 GHz, 4 GB, SMC 1.28f2
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 512 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.19)
    Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: Hitachi HTS722020K9SA00, 186.31 GB
    Parallel ATA Device: MATSHITADVD-R UJ-875
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
    USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0607, 0xfa400000
    USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0607, 0xfa440000
    USB Device: USB-Serial Controller D, 0x0557 (ATEN International Co. Ltd.), 0x2008, 0xfa444000
    USB Device: Natural® Ergonomic Keyboard 4000, 0x045e (Microsoft Corporation), 0x00db, 0xfa443000
    USB Device: USB Audio CODEC, 0x08bb (Texas Instruments Japan), 0x2900, 0xfa442000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0230, 0x5d200000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
  • Da BomB Level 1 Level 1 (40 points)
    ACCORDING TO APPLE:

    You have to re-install the OS after erasing your Disk.... I did it and am now using OpenOffice and that works best....
  • myktux Level 1 Level 1 (0 points)
    @Stu Baker

    Stu, check if the _"Log out after 'NN' minutes of inactivity"_ preference is checked at:

    System Preferences -> Security -> General

    That was somehow set to me to 15 minutes and the logouts were happening every time I left the computer alone. Just unchecked it and the problem vanished.

    Cheers.
  • knudder Level 1 Level 1 (0 points)
    I am having this same problem and I am pretty sure it has something to do with older applications that require the Rosetta. When I upgraded to Snow Leopard I did not install the Rosetta option, knowing that if it was needed it would be downloaded and installed. The first time I launched Filemaker Pro. version 7 I was prompted that I would need Rosetta and asked it I wanted to have it installed, which I did. Within a few minutes of Rosetta being installed and Filemaker Pro 7 launching I had the problem and have had it almost every time I've use Filemaker. I have not had the problem after a restart until Filemaker is launched. I don't know if Rosetta starts up when the OS starts up or until needed.

    It seems pretty clear that it is related to Rosetta on Snow Leopard! HELP!!!
  • ridgep Level 1 Level 1 (0 points)
    I, too, had the blue screen & drop back to login screen crash. Was using FileMaker Pro7 at the time & pressed the <tab> key to switch fields. Console showed WindowServer crash. Does anyone know if Apple has any intention of fixing this apparently widespread Rosetta app/WidowServer crash issue?
  • Liese Birdie Level 1 Level 1 (0 points)
    Grr!! To many times I'm logged out after working with Excel 2004 in Snow Leopard... Word does the same but far less times.. Is Apple making a fix?
  • Peter Russell1 Level 1 Level 1 (5 points)
    This happens to me on a variety of apps running under Rosetta. I can mimic it by force quitting WindowServer in Activity Monitor. It happens on keystrokes. But only when I have external display connected.
  • Shoots Level 1 Level 1 (0 points)
    I'm having the same crash, very repeatable using MS Excel 2004. I can send the crash / console logs if it will help.

    Dave
  • Peter Russell1 Level 1 Level 1 (5 points)
    Thanks for offer Dave, but I think the only option for me now is to wait for Apple to fix this (hoping that there's enough fuss over this they will pay attention). If they don't do so soon, I shall be forced back to Leopard. Meanwhile I am resorting to no external display, which seems to work for me.
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