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Tyrun Level 1 (0 points)
Just installed Snow Leopard this morning - excited to finally be able to hook into my company's exchange server. Everything appears to be functioning fine (I can receive and see all messages in my inbox, I can send email fine) however when I try either delete a message or move a message to another folder I receive the following message:

"The message "XXXXXXX" could not be moved to the mailbox "Trash -"

An error occurred while moving messages to mailbox "Trash -""

Any ideas? Thanks in advance for any advice/help!

EDIT: I am not currently aware of what exchange version my company is using.

Message was edited by: Tyrun

2x2.8 Ghz Quad-Core Intel Xeon, Mac OS X (10.6)
  • Patrick Wilson1 Level 1 (85 points)

    Count me with the EXACT same problem. It could be a server side issue, but I doubt it--since I can move and trash mail using ENTOURAGE. I think this is a bug in Mail. Hopefully someone at Apple is looking at these boards. I'm going to post this message to Apple.
  • fire2k1 Level 1 (0 points)
    I'll third the post. Identical problem, but I'm one of the Exchange 2007 e-mail administrators, so people ask me for answers. The autodiscover worked, so I know the settings are correct. Mail, iCal and Address Book all had no problem with the sync. I am also not being blocked by the firewall.

    I'll start tweaking settings and see if I can make any progress. Just to reiterate what was stated by Tyrun, I can receive and send messages, but I can't move or delete (send to Trash) any messages. I'm running Snow Leopard, which was upgraded from an out-of-the-box fresh install of Leopard on a brand new MBP. All Software Updates have been applied.
  • fire2k1 Level 1 (0 points)
    Ok, I checked a few (there aren't many available) settings with no change. If I uncheck the box to store deleted messages on the server I can delete them from the server, so the only problem appears to be writing messages to a folder not removing them. Also, I have tried tweaking my servers, as the autodiscover pointed it to one of our hub transport servers, not the clustered address. I changed it to the clustered address for Internal and External Servers with no change. Hopefully there will be an update soon to address this.
  • kms12870 Level 1 (0 points)
    Same problem here. Surprising that such a basic task would have not been "debugged" before the release of SL. We need an update NOW!
  • RMWB Level 1 (0 points)
    Same problem here.
    Hopefully we will see a Mail Software Update soon...
  • Serk Level 1 (0 points)
    Same problem here. I can also delete, but cannot move mail to folders on the exchange 2007 server. I also do not know exactly what version of exchange my organization is using (except that it is 2007).
  • bgillindy Level 1 (0 points)
    Same here. I was able to do it once, but not since. Does anyone receive duplicate emails in addition to this?
  • zmatzkin Level 1 (0 points)
    Yep, me too... I get the trash error, not duplicate emails. It actually does put a copy in the trash folder, but does not remove it from the Inbox...

    Message was edited by: zmatzkin
  • WaterLover Level 1 (0 points)
    My problem started to occur after updating my internal server name. I unchecked the "changed my setting for store deleted messages on server" in mail preferences and the problem went away. Then, I reenabled this feature and so far so good. I wonder if has something to with changing the internal server name. Anyone notice if that was related?
  • BeatleMike Level 1 (0 points)
    Try moving the message, you still will get the error, unchecking the store deleted messages box only helps with deleting.
  • rpeterson Level 1 (0 points)
    Same Problem Here
  • Grant_the_kiwi Level 1 (0 points)

    Im not sure if this is helpful or not. I just tested my install and I don't seem to be experiencing the same issue.

    What I did notice - is that the server name that auto discovery found and the server name that is see on the "about" screen when using Outlook web mail was different. I think this has to do with server pooling os something similar. Im no expert in this regard.

    If you are using Outlook webmail, check the configured server name aginst the server name in your webmail version.

    It the only thing I could think of thats different in my install. Hope this helps.
  • Patrick Wilson1 Level 1 (85 points)
    Update for 10.6.1. Same issue with moving messages to other folders on exchange server, still get error message. The un-checking the "store trashed messages on server" does solve the TRASHING of email messages--although very clumsily.
    Still don't know if this is a SERVER SIDE issue or a CLIENT SIDE. I have no access to the exchange server so I'm hoping someone here will post.
  • H.Mueller Level 1 (0 points)
    I can confirm the issue is not solved with 10.6.1. Our sysadmins claim that they configured everything correctly. It even works on the iPhone. I hope that it's really a client side issue and that a fix will come soon.
    Everybody: please write to bloggers/podcasters you know and make the more people aware of this
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