Exchange issue: send/receive mail fine - can't delete or move messages

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Exchange issue: send/receive mail fine - can't delete or move messages

Just installed Snow Leopard this morning - excited to finally be able to hook into my company's exchange server. Everything appears to be functioning fine (I can receive and see all messages in my inbox, I can send email fine) however when I try either delete a message or move a message to another folder I receive the following message:

"The message "XXXXXXX" could not be moved to the mailbox "Trash - myaddress@mycompany.com"

An error occurred while moving messages to mailbox "Trash - myaddress@mycompany.com""

Any ideas? Thanks in advance for any advice/help!

EDIT: I am not currently aware of what exchange version my company is using.

Message was edited by: Tyrun

2x2.8 Ghz Quad-Core Intel Xeon, Mac OS X (10.6)

Posted on Aug 31, 2009 9:11 AM

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Answer 1

Sep 4, 2009 8:21 PM in response to Tyrun

Tyrun,

Count me with the EXACT same problem. It could be a server side issue, but I doubt it--since I can move and trash mail using ENTOURAGE. I think this is a bug in Mail. Hopefully someone at Apple is looking at these boards. I'm going to post this message to Apple.

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Answer 2

fire2k1

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Sep 5, 2009 6:54 PM in response to Patrick Wilson1

I'll third the post. Identical problem, but I'm one of the Exchange 2007 e-mail administrators, so people ask me for answers. The autodiscover worked, so I know the settings are correct. Mail, iCal and Address Book all had no problem with the sync. I am also not being blocked by the firewall.

I'll start tweaking settings and see if I can make any progress. Just to reiterate what was stated by Tyrun, I can receive and send messages, but I can't move or delete (send to Trash) any messages. I'm running Snow Leopard, which was upgraded from an out-of-the-box fresh install of Leopard on a brand new MBP. All Software Updates have been applied.

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Answer 3

fire2k1

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Sep 5, 2009 7:09 PM in response to fire2k1

Ok, I checked a few (there aren't many available) settings with no change. If I uncheck the box to store deleted messages on the server I can delete them from the server, so the only problem appears to be writing messages to a folder not removing them. Also, I have tried tweaking my servers, as the autodiscover pointed it to one of our hub transport servers, not the clustered address. I changed it to the clustered address for Internal and External Servers with no change. Hopefully there will be an update soon to address this.

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Answer 4

kms12870

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Sep 6, 2009 10:05 AM in response to fire2k1

Same problem here. Surprising that such a basic task would have not been "debugged" before the release of SL. We need an update NOW!

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Answer 5

RMWB

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Sep 6, 2009 7:08 PM in response to Tyrun

Same problem here.
Hopefully we will see a Mail Software Update soon...
🙂

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Answer 6

Serk

Level 1

4 points

Sep 7, 2009 8:32 PM in response to Tyrun

Same problem here. I can also delete, but cannot move mail to folders on the exchange 2007 server. I also do not know exactly what version of exchange my organization is using (except that it is 2007).

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Answer 7

Sep 8, 2009 5:57 AM in response to Serk

Same here. I was able to do it once, but not since. Does anyone receive duplicate emails in addition to this?

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Answer 8

zmatzkin

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Sep 8, 2009 9:16 AM in response to bgillindy

Yep, me too... I get the trash error, not duplicate emails. It actually does put a copy in the trash folder, but does not remove it from the Inbox...

Message was edited by: zmatzkin

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Answer 9

Sep 8, 2009 11:41 AM in response to zmatzkin

My problem started to occur after updating my internal server name. I unchecked the "changed my setting for store deleted messages on server" in mail preferences and the problem went away. Then, I reenabled this feature and so far so good. I wonder if has something to with changing the internal server name. Anyone notice if that was related?

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Answer 10

Sep 8, 2009 12:07 PM in response to WaterLover

Try moving the message, you still will get the error, unchecking the store deleted messages box only helps with deleting.

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Answer 11

Sep 8, 2009 1:56 PM in response to Tyrun

Same Problem Here

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Answer 12

Sep 8, 2009 2:57 PM in response to Tyrun

Folks

Im not sure if this is helpful or not. I just tested my install and I don't seem to be experiencing the same issue.

What I did notice - is that the server name that auto discovery found and the server name that is see on the "about" screen when using Outlook web mail was different. I think this has to do with server pooling os something similar. Im no expert in this regard.

If you are using Outlook webmail, check the configured server name aginst the server name in your webmail version.

It the only thing I could think of thats different in my install. Hope this helps.

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Answer 13

Sep 10, 2009 10:27 PM in response to Tyrun

Update for 10.6.1. Same issue with moving messages to other folders on exchange server, still get error message. The un-checking the "store trashed messages on server" does solve the TRASHING of email messages--although very clumsily.
Still don't know if this is a SERVER SIDE issue or a CLIENT SIDE. I have no access to the exchange server so I'm hoping someone here will post.

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Answer 14

Sep 11, 2009 1:17 AM in response to Patrick Wilson1

I can confirm the issue is not solved with 10.6.1. Our sysadmins claim that they configured everything correctly. It even works on the iPhone. I hope that it's really a client side issue and that a fix will come soon.
Everybody: please write to bloggers/podcasters you know and make the more people aware of this 🙂

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Answer 15

Sep 11, 2009 7:06 AM in response to H.Mueller

Hauke? From Munich? Wondering if you were the same guy.

Anyway, I found I only have this problem when I receive duplicate messages from Exchange, which happens once every few days. I can't figure out why, but I can't delete the duplicate messages. None show up on webmail nor on the iPhone. Only Mail has these messages.

Does Apple even look at these and respond, or do they just leave it up to the users to figure it out?

- Brian in Indianapolis

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