10 Replies Latest reply: Sep 1, 2009 3:54 PM by ChrisJ4203
tele23 Level 1 (0 points)
When I plug in my Iphone to my pc, it comes up with new hardware found and asks to install the latest software for it. I can see it through itunes but I can't see it in my computer to get my photos/videos off it! Can anyone help?


Acer, Windows XP
  • bensthebest Level 1 (25 points)
    Are you using windows xp?

    Is the phone charging when plugged in? Are you plugging directly into the usb port, not using a dock or usb hub? Laptop or desktop? Try a different usb port, preferably one in the back of the computer.

    Open device manager and check to see if and where the iPhone shows up. The first place you would want to check is under usb. It might appear as usb mass storage device or something apple related. It could possibly also appear somewhere else in the list (imaging devices). Try using this:

  • Lawrence Finch Level 7 (34,966 points)
    In My Computer it should show up as a digital camera under Scanners/Cameras. You may need to upgrade your camera driver. Or, if you have a Logitech webcam upgrade the drivers for it.

    Also note that it will only show up if there are photos in the camera roll.
  • Jason L Community Specialists

    Make sure the PC has the latest software and driver updates available.

    Also, this article: http://support.apple.com/kb/TS1495 provides general tips that will resolve most issues that would cause the iPhone to not appear in iTunes.

  • Lawrence Finch Level 7 (34,966 points)
    Hi, Jason; the OP says it DOES appear in iTunes, but not as a camera.
  • Jason L Community Specialists
    Lawrence Finch wrote:
    Hi, Jason; the OP says it DOES appear in iTunes, but not as a camera.


    Try restarting the iPhone by holding the Sleep/Wake button until the red slider appears> then slide to turn off> and turn the iPhone back on by pressing the Sleep/Wake again, as described on page 46 of the iPhone User Guide.

    If there are photos on the iPhone and it shows up in iTunes but not in Scanner and Cameras, the issue may be related to 3rd-party camera software.
    Try updating, reconfiguring, or uninstalling the 3rd-party camera software.

  • a_et_dancer Level 1 (0 points)
    I am having the same issues . I have tried all the remedial actions previously mentioned.
    Switch on switch off both the Iphone and Itunes
    Reinstall Itunes (twice )
    Try deleating Anti Virus softwear no effect
    Swear at computor
    go into the actions described in the apple help page .
    All I get is an error message OxE800006B
    This computor I am using was ok until the hard disk broke I then had a much bigger disk installed so I thought everything would be as before but appearently not ,everything is the same as before.
    Any ideas
  • tele23 Level 1 (0 points)
    It's xp, It shows up a apple mobile device in device manager usb driver and as iphone above in the imaging devices but with a '!' mark against it. Have followed the link directions but it asks for my windows cd to install the camera driver, which I don't have. The obviously fails to complete the install.
  • Lawrence Finch Level 7 (34,966 points)
    You may be able to download the driver from the computer manufacturer's web site. But until you get that driver the iPhone will not be able to connect to transfer photos.
  • a_et_dancer Level 1 (0 points)
    Well I can down load. Pictures from my iPhone but the iPhone does not appear in iTunes
  • ChrisJ4203 Level 8 (47,694 points)
    Just a quick thought. I've used Windows for years. If you find the exclamation point in device manager, I'm not sure what the other link told you, however if you right click on it and select remove, then unplug the phone and plug it back in again, it should load the software automatically. You shouldn't need to disk to do that, It should prompt you if you want to let Windows look for the driver on the Internet and it should handle it from there. See if that works.