can someone help me out please

Question

can someone help me out please

ok i've just got off the phone to apple regarding my iphone 3gs i purchased 4 days ago. it has a fault with the sound, every time i record a video or a voice memo there is a loud noise when i play the recording back, like static cutting in and out that you get on a TV. the first guy i spoke to was english got me to restore the phone to see if it was a software issue, it wasn't. so i rang back ad spoke to a spanish woman who put me on hold and said she'd speak to someone about getting it repaired. then an american woman came on saying cos i've only had it 4 days she didn't want to send it for repair and that said she'd arrange for a new iphone to be sent to me. she was the nicest customer support person i've ever spoke to and kept apologising for my inconvenience.

but my question is regarding the last thing she said after she got my phone number to arrange picking up the iphone was "i'll contact at&t to arrange pick up". after i got off the phone i thought who's at&t? and it turns out they are an american company, well i'm in the UK and my phone is on o2. i'm hoping someone is gonna say at&t own o2 or something. it got me thinking did she think i was in the US or something. thanks in advance

macbook pro 13, iPhone OS 3.0.1

Posted on Sep 1, 2009 8:16 AM

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Answer 1

Best reply

Tamara

Level 6

13,738 points

Sep 1, 2009 8:23 AM in response to knightmare456

It sounds like the Spanish woman did not realize that you are an O2 customer and handed you off to a US support person who didn't know you were in the UK.

If you have an Apple Shop in your area, it might be easiest to make an appointment at the Genius Bar to sort out the issue. The other option is to take everything back to the O2 shop where it was purchased and see if they'll swap it out for you since you just bought it.

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Answer 2

Sep 1, 2009 8:27 AM in response to Tamara

thanks for the reply, i'm nowhere near any apple stores, the nearest 1 is about 50 miles away. i bought it off the apple online store, i'm on pay & go

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Answer 3

Sep 1, 2009 8:34 AM in response to knightmare456

Apparently, to the Spanish, we Americans and English sound alike. Little do they know! 🙂

I don't know how Apple works in the UK, but here in the US, Apple was willing to ship me a new phone (overnight) as a replacement. When I received it, I put in my defective phone, and ship it back to them. I'd call Apple and see what they could do.

It's funny, but here in Southern California, 50 miles is "just down the street."

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Answer 4

Sep 1, 2009 8:54 AM in response to OrangeMarlin

i'm gonna call them later, the lines very busy at the moment.

the american lady read my address to me to check that it was right, but she only said the street and a county not the country so i guess she could've thought i was in the US.

50 miles is just down the street in in california? are you serious? haha. i don't have a car and to go there (manchester) on the train is a full day out basicly. i'd rather them just pick it up and send me a new 1 in the post, i'm pretty lazy lol.

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Answer 5

w7ox

Level 4

2,407 points

Sep 1, 2009 8:57 AM in response to OrangeMarlin

OrangeMarlin wrote:
Apparently, to the Spanish, we Americans and English sound alike. Little do they know! 🙂

Sort of like the way we in So. Calif. assume all with Spanish names are from south of the border vs. Spain? 😉

Phil

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Answer 6

Sep 1, 2009 9:23 AM in response to Tamara

well i've just got off the phone to apple and spoke to the same person 4 times now in 1 day (the english guy) he said that the aftercare team are all american. and you know i said she said at&t, well she said TNT (the delivery company) so i got my wires crossed.

the customer service guy put me through to the same american woman i spoke to last time to check my details, as soon as i started speaking to her my credit ran out DOH!!!

anyway hopefully that should be problem solved, but knowing my luck i'm not counting on it

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Answer 7

Tamara

Level 6

13,738 points

Sep 1, 2009 10:10 AM in response to knightmare456

In the US, a lot of commute 50 miles each way to work every day. If I want to visit an Apple Store, I can drive 35 miles in one direction or 40 in the other. Floridians are very anti-rail so I don't have the relaxing option of riding a train and enjoying the trip.

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Answer 8

Sep 1, 2009 10:40 AM in response to Tamara

i guess our different opinions of how many miles is 'far away' could be due to our countries being massively different in size. i'm in the north west of england, 100 miles would get me to birmingham which is in the middle of the country and 200 miles would get me to london

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Answer 9

Tamara

Level 6

13,738 points

Sep 1, 2009 10:57 AM in response to knightmare456

From where I am, New York City is a little over 1000 miles, Cupertino (Apple Corporate) is about 2800 miles. The US is also heavily car-centric so people think nothing of going 50 - 100 miles to do something.

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