3 Replies Latest reply: Sep 3, 2009 4:04 PM by Edg8100
Edg8100 Level 1 Level 1
So my iPod froze so I tried reseting it. After I did it asked me to connect it to iTunes, which I did. iTunes says the iPod is in "Recovery Mode" and it says the iPod needs to be restored. So I click on restore and it starts like nothing is worng but then it stops and says iPod could not be restored (1439). So I clicked on more info and it sends me to this page : http://support.apple.com/kb/TS1372

I have tried :

*Disconnect and reconnect your iPod and then attempt to restore.*

*Restart your computer and then attempt to restore your iPod.*

*Try connecting your iPod to a different USB port and then attempt to restore.*

*Remove any third-party USB devices you have connected to your computer (it is not necessary to remove your keyboard or mouse).*

I haven't tried :

*Disable or Enable Disk Use on your iPod and then attempt to restore.*

because I can't.... the iPod won't let me...

*If you use Windows, re-register .dll files as described in article iTunes displays -50 error message when syncing iPod on Windows XP*

because I have no idea what that means... lol

*For Windows users, update or reinstall your Windows USB drivers.*

That sounds even more complicated than the last one =/


so I'm wondering if anyone can help out with some ideas on how to restore my iPod... thnx

XP, Windows XP
  • GLNHP Level 3 Level 3
    Apple has instructions online for two of the procedures you have not yet tried. The instructions for reinstalling your USB drivers can be found By Clicking Here, and the instructions for re-registering the dll files can be found By Clicking Here.

    You also say that you are unable to place the iPod into disk mode. How are you attempting to do this, and what happens when you try? Instructions for placing the iPod into disk mode can be found here.

    Let us know if this helps.
  • Edg8100 Level 1 Level 1
    oh I can place my iPod in disk mode, I thought it meant change from disk use to no disk use...

    Whats wierd is I have 2 iPods the 120 gig which is frozen and a 30 gig that works just fine. I can sync music and use the hard drive with no problem....so I don't thik there is a proble with my computers usb drives...

    Message was edited by: Edg8100
  • Edg8100 Level 1 Level 1
    anyone???