Won't shut down or reboot after Snow Leopard install

Ok it looks like i may have a new one. I have a Mac Pro desktop that has been running just great under Tiger, then Leopard and all the updates. Yesterday i "Upgraded"? to Snow Leopard and then the problems started. First Mail would no longer send messages, got that cured with custom port of 25.

Then i found that it will no longer shut down or reboot. Every time i try either it goes to a blue screen and the little round thing that goes round and round just keep going until you cut the power off. I have let it run for as long as 15 minutes before cutting the power.

It boots up fine and everything seems to work properly but simply refuses to shut down other than cutting power. I spent an hour on the phone with Apple and they couldn't figure it out either. Any one else run across this? or know of a fix?

Mac Pro, Mac OS X (10.6)

Posted on Sep 1, 2009 1:10 PM

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19 replies

Sep 4, 2009 7:24 PM in response to a brody

I'm having the same problem. After installing Snow Leopard on Black Macbook (below), each restart freezes with desktop picture only showing. Hard shutdown followed by startup brings the system back up and it appears to work fine until the next need for a restart. Peripherals and drivers all appear to be compatible. Repairing disk permissions didn't help. HD checks out OK. Guess I won't worry about it as long as the problem is restricted to startups/restarts; wait for Apple to fix it.

Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MB41.00C1.B00
SMC Version (system): 1.31f0
Serial Number (system): W8 ***A0P2 <Edited by Host>
Hardware UUID: B1BE1EA9-6342-5EB2-A43E-E5C258AA532D
Sudden Motion Sensor:
State: Enabled

Sep 1, 2009 1:42 PM in response to Joe Briskey

Please start a new thread Joe here:
http://discussions.apple.com/forum.jspa?forumID=1337&start=0

You'll get a wider audience, and won't confuse the original poster with solutions that don't apply to tehm.

By the way, your serial number says your Mac is from the 21st week of 2008,
which is May 20, 2008. This puts it as this model here:

http://www.everymac.com/systems/apple/macbook/stats/macbook-core-2-duo-2.4-black -13-early-2008-penryn-specs.html

No need to repost your serial number. Better to post the above link.

Sep 2, 2009 11:43 AM in response to RodneyW

Thanks for the suggestions, but it has all been tried. I spent over an hour on the phone with Apple support, went through 3 different reps and we tried all that. I finally did do a reinstall and it still does the same thing. Mail is not useable and no shutdows other than power off.

I installed it on a Mackbook Pro and it works just fine. I also installed it on a 24" iMac and it also woks just fine, but problems on the Mac Pro. I made a recording of all the logs and configurations and sent it in to Apple so they can search a little deeper. Hopefully they will find the answer cause it sure works great on all 3 computers other than that.

Oh and Mail doesn't work on any of my computers, had to revert back to Thunderbird which works just fine.

Message was edited by: James41 fat fingers

Sep 5, 2009 12:39 PM in response to James41

Hi,

I have a very similar problem with a 2006 white iMac, tiger and leopard both ran fine, though after the install of Snow Leopard it just will not shut down, blue screen comes up and the little circle goes around then that stops and it just hangs on the blue screen. If you get an suggestions as to how to resolve this I would love to hear them also.

Thanks

Sep 11, 2009 11:31 AM in response to James41

Similar Problem on a MacBook. Sometimes it hangs on the blue screen. Other times it shuts down, then does an instant restart. (as if I chose restart instead of shutdown) The fan runs at high speed the entire time it is "down" unless I open the laptop up and start using then I get normal fan operation again.

Also, it is constantly trying to "eject" the superdrive that has nothing in it. Until again that is, I actually log in and use the machine.

It WILL NOT turn off at all, even holding down the power button.

Very strange.

Sep 11, 2009 7:30 PM in response to James41

You could make a bootable clone of your bad install on an external. Then, start up to your DVD and do a clean install. Afterwards, if the install works properly, then you could reclaim your data from the clone. Also, you probably could reclaim your apps. But, I would not reclaim your user account or your settings.

You also could do things the opposite way, doing the fresh installation on the external and proceeding the obvious way from there.

Message was edited by: donv (The Ghost)

Sep 15, 2009 7:42 PM in response to James41

I'm having a similar problem with my 2006 Intel iMac. I had no issues installing Snow Leopard, and no issues upgrading to 10.6.1. The iMac restarts just fine but it won't shut down - the shut down command just restarts it. Even holding down the power button seems to start the shut down process, but then it goes into restart. I only noticed the problem after the 10.6.1 upgrade, but it may have been present after the 10.6 upgrade and I just never tried to shut it down. I'm having none of the blue screen or spinning beach ball issues others are having. It was fine before Snow Leopard.

Sep 26, 2009 7:13 AM in response to James41

Having the same problem, but I have found a small workaround.

I can shut down via the login window. When I try to shut down there, I'm told that someone else is logged in -- not true. But if I enter my name and password as the admin, I can shut down without using the power button.

I have repaired permissions a few times, but the problem persists.

Oct 10, 2009 2:53 AM in response to James41

hello
i found out what to do in order to get rid of that annoying problem :
just go to Macintosh HD > Library > Preferences > System Configuration > and delete the files named Com.apple.autowake.plist and com.apple.powermanagement.plist. erase those files, reboot the mac and you should be good to go! you might have to redo your energy saving preferences again, but it's no biggie

Note : you wont find the 'system Configuration' file in preferences if you go through User > Library > preferences, so do go through your mac HD instead!

enjoy!

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Won't shut down or reboot after Snow Leopard install

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