Previous 1 96 97 98 99 100 Next 1,559 Replies Latest reply: Jun 19, 2014 9:28 AM by claybiggerstaff Go to original post Branched to a new discussion.
  • Neville Mayfield Level 4 (1,305 points)
    It's a pity you don't live in Australia where there is Federal Government legislation that overrides manufacturer warranty when a product doesn't meet the claimed performance standards. Even this warranty is subject to the product being used in accordance with the manufacturer's guidelines. I don't know whether the United States Government has this kind of legislation in place to protect consumers against false advertising claims.

    If bought through an Apple authorised reseller it would be worth trying for a free replacement as this is nowhere near the claimed performance.

  • joolsca50 Level 1 (0 points)
    I was out of warranty as well and assumed I would have to buy a new battery but when I told the Apple genius that the battery was my second in 3 years, he immediately replaced it for me without charge. The new battery is SMP unlike the old one which was the same one you have....

    I repeat, I don't have AppleCare and my laptop is early 2008 MBP but he replaced my battery for free. So far so good, I'm hoping it lasts.
  • Smithman Level 1 (0 points)
    GraphicallySpeaking wrote: "The battery is the Sony ASMB012."

    Please tell me that Apple have stopped selling this battery? Oh no they haven't - the new one I bought a week ago is that model.

    And, BTW, 2 weeks ago I contacted Apple Customer Service via their site. No response. Nothing.
  • Rosh G Level 1 (0 points)
    After installing Snow Leopard I also received the 'Service Battery' message. I have had problems with my Macbook Pro battery on several occasions and had it replaced twice. I'm not sure whether the problem lies with the battery, battery firmware or the Macbook Pro. Also for some reason it displays current as a negative value. Any thoughts?

    For 66 cycles I think its pretty terrible that I only have a maximum capacity of around 1900 mAh when I original had around 5500 mAh.

    *It would be very helpful if Apple could investigate this as I have no problem paying a premium for the product when issues affected large numbers of users is investigated or at least acknowledged.*

    Model Information:
    Manufacturer: Sony
    Device name: ASMB012
    Pack Lot Code: 0001
    PCB Lot Code: 0000
    Firmware Version: 0110
    Hardware Revision: 0500
    Cell Revision: 0303
    Charge Information:
    Charge remaining (mAh): 1386
    Fully charged: No
    Charging: No
    Full charge capacity (mAh): 1989
    Health Information:
    Cycle count: 66
    Condition: Check Battery
    Battery Installed: Yes
    Amperage (mA): -2501
    Voltage (mV): 11417
  • Neville Mayfield Level 4 (1,305 points)
    Reading an old post I think the amperage is negative when running on battery because it is discharging. This is not a concern itself. Without having watched recently I assume that it will show as +ve when the power adaptor is connected AND it's charging. A moment ago when I checked mine it was 0 because I'm running with adaptor connected and not actually charging.

    If of course your power adaptor is connected then there is a problem as it's not charging.

    Your battery info suggests that the battery is well below standard and should be replaced yet again.

  • jmgomezg Level 1 (0 points)
    Guys if you see the first post on this thread, it was back on September 2009, so I doubt it very much Apple is ever going to do anything. Even after all feedback they must have received from all of us.

    And look, it's easy to reproduce:

    1) Get a mackbook pro early 2008, model MacBookPro4,1 Intel Core 2 Duo for example.
    2) Install Snow Leopard.
    3) Wait a few days.

    2 of 2 times I did, got the problem, can this really be coincidence?

    Unfortunately I, as many others, am on my second faulty battery, and now I have to either swallow it and buy a new one, which probably would be the same crappy ASMB012 battery, or work from the mains all the time, making my laptop, well, just a desktop computer.

    Has anyone tried to contact Sony? I just have, dunno, maybe worth the try.
  • George Mavroftas Level 1 (5 points)
    I suspect that batteries replaced by AppleCare are refurbished and that a refurbished Sony battery that had previously been defective would still be defective. Also, batteries sold by Apple for $99 (which requires that you give them your old battery) are likely refurbished.

    The solution might be as simple as getting a battery manufactured by a company other than Sony.

    Regarding my situation, after problems with my original Sony battery and a Sony battery acquired via Apple Care, I've had no problem with a SMP battery which I purchased at full price ($129+tax without a trade-in) from an Apple Store.
  • tanoos Level 1 (0 points)
    Upgraded to snow leopard a few weeks ago, today (Jan 30), the battery drained under normal use from 100%-0% in ~1hr. Before the upgrade I could get several hours of use easily, and a warning before the system shut down. This time the system shut down with no warning at all. Battery indicator reads "service battery".
    Coincidentally perhaps, I upgraded ram to 3GB two days ago, and removed battery to do so.
    battery model A1175 60wh.
  • JDThree Level 1 (55 points)
    I had a 2009 13" MBP, purchased in July of '09. Sold it to an employee of mine in December of '10 when I bought the newer 15". He's now getting the same message, which I never got while I was using it.
    Passed him this thread so he can go through and try the various things to see what happens. Sad that the battery goes to this point after less than a year and a half... Is SMP just an acronym for Sony something? Or is SMP a different company, since my new MBP's battery shows SMP as the manufacturer...
  • jmgomezg Level 1 (0 points)
    I got a reply from Sony, they at least took the time to respond to me, after only couple of days, something Apple can't be bothered to do:

    Dear Mr Gomez

    Thank you for your recent e-mail received on 29/01/2011 10.40 AM.

    I would like to inform you that we do not support Macintosh products in this department, I understand you may have a Sony battery supplied with your MacBook, however, this will still need to be looked into by Macintosh, and this is because the battery is part of the main Macintosh product.

    I trust this information is of some assistance. Thank you for your enquiry.

    Yours sincerely

    Massine Adour
    Customer Information Centre
  • Neville Mayfield Level 4 (1,305 points)
    I believe SMP is a different company but it's difficult to be sure as an 'outsider'. The initials are also used by computer battery sellers for quoting compatibility of generic supplies along with an equivalence model number.

    It seems from the Sony reply adjacent that they are saying, without actually saying it, that the problems relate to how Apple have integrated this particular battery model with the computers giving all the trouble. That it seems to be only the Sony batteries giving the problem requires analysis beyond my capability though.

  • joolsca50 Level 1 (0 points)
    The free battery replacement I was given is an SMP (so far so good)...the two faulty ones I had were Sony.

    I also had trouble with Sony batteries when I had Sony Vaio laptops so it could be the Sony ones are the problem.
  • Milominderbinder2 Level 1 (0 points)
    Same story here.

    In total I had two faulty sony batteries, both swapped after 1 year on average, the last one I got under apple care is made by SMP and I hope it will last longer. Anyways I’m very happy about customer care and… guys…. substitutions of faulty batteries in under 5 mins. How could I complain to have a new battery in a 3 year old macbook pro, just a month before warranty expired. I call this Luck!
  • jigme Level 1 (0 points)
    im not certain it's necessarily a Sony issue. i had my first MBP (late '06) battery swell up and die - it was replaced under AppleCare. the replacement then did exactly the same thing! this time, i was a few months outside of my AppleCare... but the Apple Store guy still went ahead and replaced it free of charge. i was very impressed, of course.

    so this (3rd) battery i'm on now is an SMP battery, around 8 months(?) old, showing 52 loadcycles in Coconut: it has started running down very quickly, showing Service Battery. Coconut shows its current/original capacities as 4826mAh/6300mAh.

    now i know i've already received help from Apple beyond the warranty, but i'm still unhappy that this "new", SMP battery appears to be crapping out at way under one year's (sensible) usage. surely that's not right. i'm calibrating and i'll reset the SMC, but if it continues to deteriorate i'll file a complaint and request another free replacement.

    i think we are within our rights to continue to do so until we're provided with a battery that's fit for purpose, no matter how many replacements, or how long into the life of the computer we paid for, that may be.
  • Peabop Level 1 (0 points)
    I've had this issue for some time, and finally got round to getting to an Apple Store to see a genius. They checked the battery (the second I'd had), confirmed it had only managed 50 cycles before giving up the ghost, and replaced it free of charge without hesitation.

    They tell me they warrant the battery for 300 cycles, and expect it to last 600.

    Things I have learned from this:
    - the Apple Store staff are very helpful, and I should use them more often...
    - I really need to manage my battery (and other systems) a little better - not leaving the laptop permanently on power cable, and allowing the battery to drain and recharge on a regular basis
    - use the system profiler (apple, about this mac, more info, hardware, power) to find out more about my battery
    - use the iStat pro widget to monitor battery and other system activity.

    Much happier bunny now... all I have to do now is solve the problem getting the iPhone 3GS to install OS4...
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