Q: MacBook Pro Battery 'Service Battery' after Snow Upgrade

rkovelman wrote:
You last comment is un-called for and a waste of time.

How so?

wow. minutes later I'm now getting the "service battery" warning. but condition still reads normal:

Battery Information:

Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 3279
Fully charged: No
Charging: No
Full charge capacity (mAh): 4417
Health Information:
Cycle count: 69
Condition: Normal
Battery Installed: Yes
Amperage (mA): -1606
Voltage (mV): 11643

rkovelman wrote:
Post your mAH specs. I be you need a new battery or the SMC module is not working correctly. If you numbers jump around its either a defective battery or SMC module

It's your contention that the Snow Leopard upgrade fries the SMC module. Have you reported your hypothesis to Apple?

rkovelman wrote:
It seems to me that you should do an SMC reset if that does not work, the SMC on the MLB is bad.

I have followed the instructions on this page to no avail:

http://support.apple.com/kb/HT3964

Shigglyboo wrote:
wow. minutes later I'm now getting the "service battery" warning. but condition still reads normal:

Battery Information:

Model Information:
Manufacturer: Sony
Device name: ASMB012
Pack Lot Code: 0000
PCB Lot Code: 0000
Firmware Version: 0110
Hardware Revision: 0500
Cell Revision: 0303
Charge Information:
Charge remaining (mAh): 3279
Fully charged: No
Charging: No
Full charge capacity (mAh): 4417
Health Information:
Cycle count: 69
Condition: Normal
Battery Installed: Yes
Amperage (mA): -1606
Voltage (mV): 11643

Shigglyboo,

Just curious, what is the exact model of your laptop?

Apple Menu > About This Mac > More Info... > Hardware

Can you copy/paste the entire block in the window? Here's mine:

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro1,1
Processor Name: Intel Core Duo
Processor Speed: 1.83 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 2 MB
Memory: 2 GB
Bus Speed: 667 MHz
Boot ROM Version: MBP11.0055.B08
SMC Version (system): 1.2f10
Serial Number (system): <**removed**>
Hardware UUID: <**removed**>
Sudden Motion Sensor:
State: Enabled

Thanks,
Don

Just an FYI:
http://support.apple.com/kb/HT3782

In any event I think your SMC is in need of repair. Bring to the Apple store and if under warranty have them replace the MLB

Johnny,

Same thing have your SMC replaced.

Lap - why would apple care. There is what 5 people on here making a complaint about a defective battery vs the millions that have been sold. They wouldn't care and I am making an assumption based upon the evidence that is in front of me. Apple has the tools to dig through the SMC and see if these 5 users have SMC issues, I do not.

rkovelman wrote:
Lap - why would apple care. There is what 5 people on here making a complaint about a defective battery vs the millions that have been sold. They wouldn't care and I am making an assumption based upon the evidence that is in front of me. Apple has the tools to dig through the SMC and see if these 5 users have SMC issues, I do not.

While I'm not going to go back through 56 pages to count, it appears that the ONLY people complaining, or tout, bad batteries in this thread are you and Rod.

The majority, much more than 5, are complaining that something in the Snow Leopard "upgrade" has cut their battery life by more than half, created anomalous power behavior, and replacement batteries in many cases have NOT solved the problem.

In many cases, an Apple "Genius" (that's using the term rather loosely) have made this faulty diagnosis. I patently reject the notion that this "new" behavior is simply a coincidence, especially with the number of customers experiencing it. THAT is too coincidental...

agreed. What lapwolf said. Now can those of you who don't have anything constructive to offer other than suggesting out batteries and internal components are to blame please stop filling this thread with your nonsense? I don't understand your motivation. There are a lot more than 5 of us, it's insulting and inappropriate to belittle the problems of so many. I find those posts offensive. If your computers aren't having trouble then ok, this thread isn't for you.

Sorry if I confused you but regardless how you slice it on what your complaining about the fact remains the issue at hand is battery related, if you want to call it OS related, which is a matter of opinion fine.

Much more then 5? Do you have a list? You will need that if you wanted a sue apple, as I believe you wanted to.

Some of the Apple Genius' are new to the IT field but some of which have been doing it for over 30 years. If you wish not to take their or my advice well then your stuck in the same hole you have been in.

In closing:
"You can only lead a horse to water, you can not make it drink"

Problem is, the Apple Geniuses aren't perfect.

Case in point, an OS update caused my monitor to freak out and my system to freeze. I knew it was an OS issue, but took it to the Apple Store anyways. The Apple Genius swore that it wasn't an OS issue, but that the logic board needed to be replaced. So they replaced the logic board, and the problem persisted up until the next OS update.

I didn't mind, got a new Logic Board out of it, but it did prove to me that the Apple Geniuses don't always know what they are talking about.

So, maybe the horse isn't drinking, because the water is bad.

rkovelman wrote:
Sorry if I confused you but regardless how you slice it on what your complaining about the fact remains the issue at hand is battery related, if you want to call it OS related, which is a matter of opinion fine.

The only confusion is the confusion you continually attempt to introduce. You are correct in stating this is a battery problem, but the problem resides in the way Snow Leopard mismanages that battery.

That's not opinion, that's fact. Given that my technical credentials, stated earlier in this thread, far surpass those that you have stated you possess, I will stand by the assertion that the root of this power management problem is a bug in Snow Leopard which will require Apple's attention, not Sony's, nor my wallet's.

If they choose not to address it, this could be the most expensive OS upgrade in Apple's history.

In closing:
"You can only lead a horse to water, you can not make it drink"

We can only hope you mean it when you state "in closing".

Ok, I'm back, did unsubscribe this forum cos was getting pointless, but my curiosity made me take a look again!! I'm already regretting!!

Please listen what I say, ignore these people telling us the problem is the battery, I have deal with people like them before, not worth the effort, believe me, better ignore their posts and not reply to them.

Having said that, I have to say that since I downgraded to Leopard 10.5 (clean install of 10.5) I'm happily working unplugged with no problems for the last few months and with a normal battery behavior. Funny the decision to downgrade seems to be foolish for those pro-apple guys, but as far as it's good to me, who cares!

Also don't let you get fool by them again saying that a few people (5 people???) on this forum is nothing compared with the millions of MBP sold, I can assure you the percent of people willing to post on a forum like this is very low, also not everyone has upgraded, and there are lots of forums like this one, just google it.

And having said that again, I'm unsubscribing again cos I don't want my inbox to get full of nonsense!! Neither want to heard replay back from those pro-apple people.

Good luck to all you guys having this issue, keep posting, hope Apple releases soon a fix (cos I am sure they will).

rkovelman wrote:

...[snip]...

some of which have been doing it for over 30 years

...[snip]...

...and...

lapwolf wrote:

rkovelman wrote:
In closing:
"You can only lead a horse to water, you can not make it drink"

We can only hope you mean it when you state "in closing".

No offense to rkovelman, but I really do agree. I'd rather hear from folks who ARE having this problem, than from the few who consistently try to shine the light away. The more information we can post, the more helpful it will be.

As a former Apple employee (who now works for one of the largest outsource firms in the world, heading up Mac integration and management), and someone who has been in the business for 20+ years, I can tell you that many Apple engineers DO peek into these forums, and they DO notice widespread issues. As friends, we chat about the issues in these forums all the time.

That said, the proper place to formerly notify Apple is their feedback page:

*http://www.apple.com/feedback/macbookpro.html*

Folks, please take a moment to report this issue...remember to include battery and computer information. The more details, the greater the chances of getting this issue resolved.

Don