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iPhoto LIbrary missing after Snow Leopard upgrade MISSING FROM TimeCapsule!

_+*VERY ANGRY!!_!+*

My iPhoto library is missing from users/pictures after upgrade to 10.6

I figure I am backed up - use time machine/time capsule (ran it just before upgrade to be safe)

When I look at Time Capsule to restore, there are NO iPhoto libraries there anymore! None, over a year of running time machine!
I have used time machine and time capsule to restore my mac in the past, it worked, iPhoto was restored fine.

How can this be?!

iBook G3 700 MHz

Posted on Sep 1, 2009 7:21 PM

Reply
95 replies

Sep 7, 2009 6:02 PM in response to Charles E. Flynn

After about 6 hours on the phone with Apple tech support and a meeting at the Genius Bar, it is safe to say that Apple has no clue about what is going on.

Everyone repeatedly says that it makes no sense that the iphoto library and pictures are gone from my hard drive but the 30 gig of freed up space on my hard drive begs to differ.

Then they don't believe that Snow Leopard would have messed up time machine and erased the photos but they cannot explain where they have gone.

With 2 hours on the phone with a Senior Apple Engineer, at least we now know that they are aware of the problem. I was originally treated like a nut case until I pointed out this thread and several others like it on Apple's own discussion boards.

I feel like they will figure out the problem but it may be too late for those of us that have lost our photos. Once they are gone, minus doing some type of data recovery, they are gone and that is what I have pretty much been told from apple.

Am I furious? Yes!! I have basically lost all of the photos of my kids from birth until present.

What burns me up is I did everything you were supposed to do:

Buy an Apple computer. Check

Buy Apple's overpriced Time Capsule. Check

Back computer up frequently. Every single day.

Back up prior to upgrading OS. Check

Buy the new OS and Install it correctly. Check

What did I do wrong? NEVER, would I have even been able to fathom that upgrading the OS would not only erase my photos off of my hard drive but also my backup of my photos.

Then again, if I had bought an IBM / Lenovo and had the same problem, I would be talking to some nut in India that I could not understand and they would not even attempt to make things right.

Apple is on it, until then, I suggest you completely shut down your computer and back up drive, if they have been deleted, every time you turn on the computer your are writing over your pictures that could possibly be recovered through a data recovery business or software.

We just wait and have a little faith that Apple is working on it and keep our fingers crossed.

Sep 7, 2009 7:13 PM in response to Francis Drebin

Thank you for taking the time and making the effort to explain to the rest of us what is happening.

I have a theory that might be worth exploring:

1. Some people have no backup of their iPhoto library because Time Machine in Mac OS X 10.5.0 to 10.5.6 did not back up the iPhoto library if the iPhoto application was open (see the MacInTouch reader report).

2. Some people, in rare cases, have had data loss because when Snow Leopard was installed, and data was transferred from their original user accounts in their original Mac OS X installation to the new, matching accounts in the Snow Leopard installation on the same volume, an error took place. See Data Loss following 10.6 Upgrade - HELP!!!, specifically this text

Aug 31 18:49:14 localhost OSInstaller137: Migration Engine Returned an Error Condition.
Aug 31 18:49:17 localhost OSInstaller137: Saving preserved user data to /Volumes/Macintosh HD/Previous System

If someone has no backup of the iPhoto library in Time Machine, and gets a Migration Engine error that affects the iPhoto library portion of the user data, they no longer have an iPhoto library.

Sep 7, 2009 7:16 PM in response to Francis Drebin

While we didn't do a Time Machine back-up everyday (used a Iomega external drive, not a Time Capsule so couldn't do it wirelessly), we tried to schedule back-ups every week (realistically, actually done every 2-4 weeks), and certainly had back-ups made without iPhoto running.

Does anyone know how Time Machine works? Does it copy the entire drive? Or does it merely grab specified files? My understanding is the former, which is my sole hope at this point for retrieving my photos.

To Echo "Francis Drebin's" frustration, I am somewhat numb at this course of events. Prior to purchasing an external drive to utilize Time Machine, we had periodically been in the practice of exporting our iPhoto library and burning CD's of the photos in case of hard drive failure, which practice we of course stopped once we shelled out $ for a new Mac and external hard drive - why bother since Time Machine would always allow you to restore your machine if you had a drive failure. I don't claim to be particularly tech savy or a Mac guru, but I certainly have enough experience to properly set up a Time Machine back-up, install the OS X update, etc..., and paid significantly more for a Mac than a PC for the piece of mind that supposedly came from a more reliable software set-up. Great investment.

I guess I'll know tomorrow once the complete 10.5 restore gets completed (local Apple Store couldn't get finished before closing today), but regardless of whether we get our photos back, this episode has shot our labor day weekend.

Sep 7, 2009 8:12 PM in response to Wish the firm would buy Macs

The first Time Machine backup copies all of the files from a volume to the Time Machine volume, unless the files have been deliberately excluded in the Time Machine preferences (the Options button in the Time Machine system preferences pane).

Subsequent Time Machine backups make use of a log created by a background process called fsevents (filesystem events). Every time a file is created, modified, moved, or deleted, an entry is made in the fsevents log. The next time Time Machine runs, only the files referred to in the fsevents log need be dealt with in the backup. If a file has not changed, a hard link to an earlier copy of it already on the Time Machine backup is included in the new backup. This strategy allows for many backups to occupy as little total disk space as possible.

If the fsevents log is corrupted, or cannot be trusted, you see a message in the All Messages log that a “deep traversal” is being made. In that case, Time Machine relies on creation and modification dates and disk directory data to determine what should be included in the new backup, just like an ordinary backup program.

I hope you will have a pleasant surprise at the Apple Store.

Sep 9, 2009 8:42 AM in response to Francis Drebin

Francis Drebin wrote:
What burns me up is I did everything you were supposed to do:

Buy an Apple computer. Check
Buy Apple's overpriced Time Capsule. Check
Back computer up frequently. Every single day.
Back up prior to upgrading OS. Check
Buy the new OS and Install it correctly. Check

What did I do wrong?


Forget to verify the backups? Please don't take that the wrong way. I know you and others have lost data through no fault of your own and it's justifiably angering even without the irreplaceable and sentimental nature of the loss. But it's an important lesson, too: Dutifully making backups is only half the process. A backup that hasn't been tested doesn't count as a backup.

Sep 9, 2009 2:34 PM in response to scratchy513

scratchy513 wrote:
What exactly is the purpose of all of the a-holes on these threads telling everyone they should have backed-up better. No kidding. Thanks for all the insight. If you can't help us solve the specific problem, go away.


Congratulations on your ability to take a post in completely the wrong way, even having been warned against doing so. So far, the only "a-hole" I've seen in this thread is someone posting under the name "scratchy513" who apparently thinks that data loss counts as a license to be rude to someone who was trying to be politely and respectfully helpful and, in any case, was talking to someone else. You don't get to dictate whether or not that advice is unwelcome.

The person to whom I responded wrote, "What did I do wrong?" Silly me, I answered that question. I thought it might help, regardless of the resolution of this specific event, to have a more complete understanding of how to minimize the risk of having it happen again. It's my experience that as small a percentage of people who understand the importance of backing up, a similar portion of that group understands how important it is to verify the backup. If one person is able to recover from losing the pictures that document their child's life as a result of that advice, it was worth me posting it no matter how rude you think you're entitled to be. That, to answer your question, is the purpose of telling people how to have more reliable backups. Or was I not supposed to answer that one either?

I can't help you get your data back because I don't have access to your machine or any other that experienced the problem so I don't know what actually caused it and if it might be somewhere to recover. I can conceive of several possibilities, some of which coincide with the SL install rather then result from it. It's fairly clear, in fact, that the SL install is not the entire story. Something else is causing the complete absence of iPhoto Library backups, for example, and that something may be as simple as Time Machine's documented behavior of skipping the library when iPhoto is running. You never even mentioned if you've confirmed that the iPhoto Library is not in TM's user-configured exemption list. That'd be the first thing I'd look at, as it seems much more likely than the idea that iPhoto has been running every single time TM has run in at least the past year. Considering how often I've been called to do software support over something a user did a year ago and then forgot about until it impacted them, I think that's an important thing to rule out.

For the lost data on the boot disk, my opinion is that the best candidate is directory corruption. I haven't yet seen anyone post information that rules it out. Find me someone that experienced data loss during the SL upgrade after having run DiskWarrior or the equivalent and I'll reconsider.

How do you get the data you've lost back? Well, we're back to the answer you didn't like. And there's no answer I can give you from here that you don't already probably know. There is no guaranteed way to get back lost data. The most reliable way to recover from data loss is to have a solid backup strategy. Anything that involves scavenging the disk from which the data was lost is a crap shoot, even if you manually deleted the file 30 seconds ago. If you really value your data, there are services that will take your HD and scrounge around on it much more thoroughly than any retail or shareware program you'll get, but they're not cheap and still not guaranteed to succeed. If - and it's a big if - you can demonstrate that the SL installation was the cause of the loss, you might be able to get Apple to pay for the attempt. That's the only honest answer you'll get, like it or not.

Sep 9, 2009 7:00 PM in response to bastion

There is no mention by Apple, anywhere, of verifying backups

Last night I ran Data recovery software and it did not find ANY of my pictures on my MacBook HD

So, perhaps a recap of my scenario might further clarify the "back ups solve this problem" idea

(they don't)

I ran Time Machine to Time Capsule regularly (manually initiating "back up now" for almost a year and later restored lots of files effectively. iPhoto library was there. I looked in it.

I backed up before installing 10.6 and as usual took Time Machine offline, so as to not dog my network speed. Everything normal including fast upgrade.

10.6 seems to have not only deleted my iPhoto library but now makes it impossible to see the previously backed up iPhoto libraries anywhere on Time Capsule

Maybe 10.6.1 will make those backups visible and available again.

If not, I will clean install 10.5 and see if I can see/use iPhoto backups

I cannot imagine how backups could be deleted when Time Machine has been offline and no backups run since 10.6 install

Hope is the operational concept

Sep 13, 2009 1:58 AM in response to er1c

I read these postings with great HORROR. I've no idea if my test machine was affected or not.

Meanwhile, for those with backups, do NOT allow anything to modify those backup drives. Shut off Time Machine or other backup software. If Apple doesn't have a solution, send the backup drive off to DriveSavers.com (they are reportedly the absolute best) and explain nicely to Apple Executive that it's in their best interest to pay for your data recovery.

I find it insane that Time Machine failed to back up iPhoto libraries at any version. The library is a package, which is a glorified folder. Even if files within were actually busy, that would not keep it from backing up the entire thing but those file(s). As to Entourage, it's not a package but a massive single file database so that does make sense.

Heartfelt condolences. I'm sure those with data loss will wait and see what problems come up with the next dot Zero release before installing, but for those who happen by: wait.

Sep 13, 2009 6:35 PM in response to Mark Armstrong1

While I agree Drivesavers probably can get a bunch of photos back... I can't have my main computer out of town while I need to work.

I did use file salvage to bring back about 11K JPEGs that I need to sort:

http://www.subrosasoft.com/OSXSoftware/index.php?mainpage=product_info&productsid=1

so that helped some... although it does have a file renamer to rebuild file naming if possible, I still won't have a correct date modified, so I have to resort those collected.

I'm sure those who know, every download/browsing and email building up more disk space overwrites your possible chance of recovering any missing images/movies in iphoto.... so do it soon or you will loose even more.

I'm shocked that this wasn't fixed in a prior update, it appears that this has been known since May of this year.... ***** ***.

iPhoto LIbrary missing after Snow Leopard upgrade MISSING FROM TimeCapsule!

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