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Snow Leopard and Bluetooth problem

I just installed Snow Leopard and my problems are starting. I have a 3 months old MacBook, so the hardware should be no problem. I used a LCD display and had a Mouse and a Keyboard wireless. Since installing Snow LEopard there is no more bluetooth and there is no info in the system profiler. How can it disapear from one day to the next with installation of Snow Leopard. it sounds like a bug. Can someone help?

macbook, Mac OS X (10.6), airport disk, hard drive, PCs, Nikon camera, Aperture

Posted on Sep 1, 2009 8:42 PM

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115 replies

Sep 2, 2009 9:00 AM in response to chrismac65

Maybe just a little more info on your issues please. Are the keyboard & mouse truly bluetooth or a wireless alternative made by an OEM? I have a uMBP with logitech wireless mouse and apple bluetooth keyboard and have not had any issues connecting either, at any time. I prefer the logitech mouse over the apple mouse though it's not a 'bluetooth' device and requires a small usb adaptor that plugs into a spare port on my external apple 24" display. I've also installed SL on a couple of mac minis that I also attach to this same external monitor using the same keyboard / mouse combination and have not experienced any failures. At the moment I'm very pleased with the upgrade but would like to hear more about your particular problems.

thanks in advance
Dan

Sep 6, 2009 2:16 AM in response to rhaining69

same here... MacBook 2006, clean retail 10.6 install on a freshly formatted partition: bluetooth disappeared (as if there were no bluetooth hardware, or so says 10.6's system profiler app).

Reset SMC, reset PRAM... bluetooth reappeared!
For less than 1 minute.
Then the menu reverted to saying that there is no bluetooth available.

What next?

Sep 7, 2009 12:57 PM in response to JamerUK

Just got a wireless mighty mouse and can't get it to work with my Intel Core 2 Duo Mini with 10.5.8 installed, so I installed Snow Leopard and still can't get it to work. I went to the Apple Store with the Mighty Mouse and paired it up immediately with a laptop and an Imac. Not sure what the problem is. Been reading alot about the Minis and Bluetooth. Anyone have any ideas?

Sep 8, 2009 2:53 PM in response to chrismac65

I purchased a new legit Snow Leopard kit this weekend for my 2 year old MacBookPro, which I had previously successfully used with a Bluetooth Apple Keyboard. Now that I have installed Snow Leopard, though I don't have the problem of totally disappearing Bluetooth, I cannot get the Bluetooth to maintain a connection with my keyboard. It says "Connected" for a moment when I turn the keyboard on, and then loses the connection. I have changed the batteries (and Keyboard monitor indicates they don't need to be changed) and the device is discoverable. Any thoughts?

Sep 8, 2009 6:34 PM in response to AnnaDK

My version is a real one. I have experienced something strange. My wireless mouse and keyboard are apple products and my snow leopard genuine. If I only use the macbook there is no bluetooth option in systeme preferences. If I plug in the 24 LCD display they appear. It is as if SL has disabled the Bluetooth HW in the laptop and that it does only work now with the HW from the Apple Display. Anyone having the same (and issues on email password as well...)

Sep 8, 2009 6:39 PM in response to chrismac65

I have a similar issue as well. I updated to SL just a few days ago and had everything working perfectly, including my wireless might mouse. Today I decided to install WinXP using bootcamp. Got everything up and running, but then when I booted up into SL my bluetooth is gone. I have the bluetooth menu in my menu bar, but when I click on it it says "bluetooth: not available". I then booted back into WinXP and noticed in the "device manager" that the built in bluetooth was missing its driver(s). I tried updating within windows, but had no luck. I wasn't sure if this has anything to do with my WinXP install so I went ahead and deleted my WinXP partition. I still have no bluetooth.

Sep 9, 2009 3:15 AM in response to xprncdn00b

It is similar to my problems. I updated to Snow Leopard a few days ago. It was working OK. Well, almost. My cellphone kept asking the for the passphrase.

Yesterday I could not connect to my cellphone at all. When I delete the device, and add again, computer says the pairing was successful, but the phone says it failed.

Now I cannot connect the Apple Wireless Keyboard as well. It connects it for a while, but I cannot type anything with it, even when it is still connected.

To be more precise, the problems began after the first restart. For a couple of days, after initial upgrade installs, I was putting the computer to sleep. When I restarted it, the problems with bluetooth started.

Sep 9, 2009 7:37 PM in response to chrismac65

Absolutely the same here. When restarted after upgrading from 10.5.8, the first time my bluetooth MightyMouse worked fine, but after the next reboot (needed to fix some plugins - had to remove the PPC plugin iScroll, since it was copied after migrating from my old iBook - don't believe this is the reason) it says "Bluetooth: Not Available". On System Profiler it says "No information" on the Bluetooth section. So no mouse ... just touchpad for the time being.

Sep 11, 2009 5:36 AM in response to chrismac65

Hello, I am also having problem with blue tooth in Snow Leopard. The connection with my wireless keyboard and Mighty Mouse is dropping after some time of use, also the mighty mouse start working very slow (i have to turn it off and on to make it work ok again). I think that this problem is worst with my iMac than with my MacBook Pro (i don't have a wireless keyboard with my MBP). I have update both Macs to Mac OS X 10.6.1 and the problem continue. Any suggestion about how can i fix this? Thank you,

Sep 11, 2009 7:33 AM in response to LouisWu

I installed the update 10.6.1 and because of a dock freeze (another problem), I needed to power-cycle. After the power-cycle, I no longer have any BT devices, not even BT indication in the System Preferences plane.
First I got this problem when I used VMware Fusion, but now it occurs rather randomly, not directly linked to any program.
If I boot in Bootcamp and I try to use the BT devices (Apple Wireless mouse and keyboard) everything works fine.

Snow Leopard and Bluetooth problem

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