Previous 1 2 3 Next 40 Replies Latest reply: Jan 30, 2010 7:02 PM by jaysbox
dreadgeek Level 1 Level 1 (10 points)
I upgraded to 10.6 yesterday and, overall, things went smoothly. However, my WiMax USB modem from ClearWire is no longer recognized by my MBP. Now, what's really interesting is that my partner has a black Macbook which does recognize the same modem. Her machine is about 3 months newer than mine but they are both early 2008 models. I'm thinking about doing a clean install (instead of the in situ upgrade) but I'm loath to do so. Has anyone been able to get ClearWire WiMax working? The modem itself is a Motorola USBw 25100.

Cheers
Adrienne

Macbook Pro 15" 2.4 Ghz Intel duo, Mac OS X (10.6)
  • dtulis Level 1 Level 1 (0 points)
    I just received my Clear USB card and it will not work with my newly upgraded to Snow Leopard MacBook Pro either. Clear Support said Snow was not supported but regular Leopard was via their Beta. I have to figure out how to go backwards in OS systems to find out for myself here in Atlanta but am getting ready to take the plunge. After logging into CLEAR, go to Drivers and Software on this page:

    https://www.clear.com/my_account/helpdesk/helpdesk.php
  • barelywired Level 1 Level 1 (0 points)
    Any luck with this. I'm having the same problem on my MacBook Pro. Conversations with Clear indicate that they have no plans to upgrade the driver.

    I noticed there was a note in the 10.6.1 for sierra wireless 3G devices.
  • dreadgeek Level 1 Level 1 (10 points)
    No, I haven't had any luck with Clear's tech support. The last person I spoke to had no idea what I was talking about when I said 'Snow Leopard' and didn't understand that version Leopard and Snow Leopard are different versions of the OS. I have tried to send email to their tech support to no avail. That said, my understanding is that they are aware of the problem and are working on a resolution. I'm going to continue to bother them until they provide an updated driver.

    Same thing with Logitech and Wacom.

    Cheers
    Aj
  • weekendgolfer1 Level 1 Level 1 (0 points)
    The person at Clear that I spoke with yesterday said that he thinks there will be new drivers available for download in a month or two...We'll see I guess.

    I had OS 10.4 (Tiger) and the salesman told me any OS 10.5 and above would work. So, I bought Snow Leopard yesterday and was told it wasn't compatible. Clear did reimburse me the $170 and applied it to my account for buying Snow Leopard...for any of you who were suckered into purchasing Clear like me.
  • barelywired Level 1 Level 1 (0 points)
    I have an update to help through the process. After talking with multiple customer support reps and attempting to not have to pay for the service while I wait for their upgrade, they proposed the following solution. I would recommend it to anyone to keep from losing any "good deals" you had when you first signed on to the service.

    They can put your account in "hibernation" for a month. This will not terminate your service and will make it so they don't charge you for the service. The mobile device is unusable after that.

    I have also tried running the device to windows through parallels, which is what I did before they released the Leopard software, but it doesn't work. The Mac doesn't even recognize it's presence. Hopefully, they will have something soon.
  • dreadgeek Level 1 Level 1 (10 points)
    I just got off the phone with Clearwire's level 2 support (finally, that was grueling in itself) and they offered me hibernation of the mobile Internet as well. They told me when they anticipate having a driver. Sit down, put down whatever you're drinking, you're not going to like this: Q1 of 2010! Yes, you read that right. Needless to say my response to that little tidbit was something on the far side of 'enthused'.
  • pdx_late_nite Level 1 Level 1 (0 points)
    I just initiated the return process on my Clear USB package. I bought it on Thursday, and then found out that it doesn't support Snow Leopard. Customer Service was pretty nice about it.

    Now though, I'm thinking about leasing the home unit until the USB driver becomes available.
  • weekendgolfer1 Level 1 Level 1 (0 points)
    I spoke with Clear today and they put my credit towards the CradlePoint HotSpot so I can use my WiMax USB to get internet until they make drivers available for the USB Modem. They were extremely nice and helpful, so if you want to keep the USB Modem and still get internet, then 1. you either have to spend the $140 for the CradlePoint router, or 2. see if they'll work a deal with you to credit you a free router.

    I got it today and the router works great with the modem. The internet is actually faster than my old cable modem. I hope this helps...
  • John S. Brewer, Jr. Level 1 Level 1 (5 points)
    Just wanted to jump in and verify weekendgolfer1's comments about using the Clear Spot modem until Clear gets off its backside and releases a 10.6 driver. I've got the same setup running for mobile Clear access, works fine. Yes, extra hand-sized Clear Spot WLAN router is a bit of a pain in mobile situations, but only if you aren't carrying a briefcase/purse/bag that the router will fit into. No need for any driver SW on Mac, looks like any WLAN router on AirPort list.

    Nice to be able to stream television on the hour train ride to the airport...
  • pksatx Level 1 Level 1 (0 points)
    Have you tried newer CLEAR software?

    My CLEAR adapter USBw 25100 (firmware version 5.2.2061039) works with Snow Leopard (10.6.1) on my MacBook, running CLEAR Connnection Manager version 1.03.1031.0.

    I originally installed the software from http://www.clear.com/support/download (version 1.03.0082.0, created October 2, 2009). Then I was able to run the CLEAR Connection Manager, select Tools > Check for Application Updates Now, and obtain a newer version 1.03.1031.0.

    I do not know why they won't post the newer update to the downloads web page.
  • pksatx Level 1 Level 1 (0 points)
    The Snow Leopard software that I have been using is now available for download from http://www.clear.com/support/download

    It says:
    CLEAR Connection Manager for Mac OS 10.5 Leopard & 10.6 Snow Leopard. For use with the Motorola WiMAX Mobile USB Adapter.

    Last updated November 04, 2009
    Version 1.03.1031.0
  • Optical Serenity Level 1 Level 1 (0 points)
    I got the latest (nov 4 release) connection manager that says it works with 10.6.x and sure enough, it doesn't work. I really am tired of Clear. Not only is metro Atlanta coverage HORRIBLE but their lack of support for OS X *****. I contacted their technical support and was told simply that it does work, and the problem is with my Mac.

    Is there anything special I need to do? Sacrifice a lamb maybe?
  • Animatco Level 1 Level 1 (0 points)
    Don't feel bad. I had 3 different people at Clear tell me 3 different things about why it would it should but wasn't. I think maybe something in the installer doesn't recognize 10.6.1, so it fails. An engineer is supposed to contact me tomorrow.
  • Optical Serenity Level 1 Level 1 (0 points)
    They're useless. They released the 10.5 drivers a week after 10.6 came out, and now this. It's been a long time since I've seen a company this crappy.
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