Previous 1 2 Next 22 Replies Latest reply: Dec 12, 2009 4:36 PM by kshimmy Go to original post
  • Loren Ryter Level 2 Level 2 (495 points)
    If you go to Console preferences there is a reset button. If you click that, it should ask you again the next time if you want to send on to Apple. My understanding is if you click "submit" you basically give permission to send all future diag/crash reports to Apple. While if you click "don't submit", you don't allow that one or any future ones. Either way it won't ask you again it will just do it or not do it. (I think: more sure about what happens when clicking "submit" -- saw it send a heap of crash logs in my logs.)

    Will reserve comment on the "merits" of this approach for now, this is just my understanding of how this system works.
  • ebompard Level 1 Level 1 (0 points)
    Thanks. But the fact is : I'd like to click on this Reset button. But it's grayed, either logged as a normal user or as an administrator.

    Hence, I can't revert to "no submission, please"

    I try and find the Console preferences file, in order to check whether it's corrupted or not.
  • bompi Level 1 Level 1 (10 points)
    The Console preferences are fine. So I'm stalled until I manage to find how to un-gray the Reset button.
  • fabrica64 Level 1 Level 1 (0 points)
    The gray reset button should mean that the diag-info automatic submission is disabled.

    But I too continued to see automatic submission retries by SubmitDiagInfo.

    It seems that the automatic submission is not entirely disabled by the Console button. Then I removed all the crash report log files and it seems that this has entirely stopped the diag-info automatic submission.

    I'm now further testing to see if this is really the solution of the problem. Let me know if someone else tries this and find it effective.

    To delete the crash reports open the console app and delete everything under "User Diagnostic Report" and "System Diagnostic Report". This stopped the SubmitDiagInfo daemon automatically sending diag infos.

    This also means that you lose crash data, but apparently this is the only method to completely disable the automatic submission. Logs are moved to the trash can, so it is not completely deleted, though

    -Paolo
  • Barry Fisher Level 3 Level 3 (655 points)
    If you are getting the messages because of lil snitch, next time it comes up just select "forever" and "deny" the message should be blocked after that. If you later decide maybe it's a good idea for Apple to know when and what is crashing or hanging up, you can go into lil snitch preferences and allow it.
  • Alexey Pankov1 Level 1 Level 1 (10 points)
    I have the same issue with SubmitDiagInfo, also what's really bugs me that while he getting SysInfo he access to SuperDrive on my MacBook Pro and the sound of the drive is horrible. Anyone have the same issue? They are crazy to do so everytime?
  • luis-tux Level 1 Level 1 (0 points)
    I was having the same issue, but after looking at the logs from system.log, I noticed that it kept trying to send the same data but having an error "host is down" since I was blocking it in Little Snitch.

    My "Reset" button is also grayed out, and the reason for this is because I did NOT authorize apple to keep gathering data about my computer. It seems like it sends the one crash report in chunks, and Little Snitch is preventing it from sending the rest of the data so it tries to send the crash report at a later time.

    I'll try to allow it to send the data, if it stops after a few attempts, I'll assume that my theory is correct and report back. If anyone knows for sure, let me know.
  • kshimmy Level 1 Level 1 (0 points)
    I am in the same boat.

    I had a crash, and normally I wouldn't have a log sent to Apple, but I made an exception in this case.

    Then, after I agreed to send that report, but before the report was sent, I got the request to also allow my computer to periodically send diagnostic information to Apple. NO WAY! I declined.

    Despite that, Little Snitch informs me that SubmitDiagInfo is attempting to contact Apple every hour or so, maybe to send that one report. I guess I'll try the same thing and allow it a couple times. But if it doesn't stop, I'm going to be ******!
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