"There is a problem with the Office database" - Microsoft Office 2008 issue

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Level 1

75 points

"There is a problem with the Office database" - Microsoft Office 2008 issue

It was all going so well.

I upgraded a MacBook to SL over the weekend. Everything was working well until yesterday (Wednesday) when, on opening Word I got the above message. The Database Utility reports 'an error occurred while trying to verify your database'

Other issues are that Entourage will not open, with a report that "The Entourage Temp folder could not be found".

I have reinstalled SL and Office and patched Office to 12.2.0. Interestingly the 12.2.1 installer cannot find a version of Office to update.

I've followed the various threads on font issues, but nothing seems to be working. As a temporary fix, I will be re-installing 10.5 but I'd like to know that Office 2008 is stable before going through the upgrade again.

Power Mac g5, MacBook Pro, 2 x iMac g5, g4 Quicksilver, 2 x mac mini, iBook G4.., Mac OS X (10.6), Infrant readyNAS 600 (2TB)

Posted on Sep 3, 2009 2:54 AM

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Answer 1

Peter Glock Author

Level 1

75 points

Sep 4, 2009 8:11 AM in response to Peter Glock

I've had a chance to play around with a few things, mostly by following the advice at http://blog.entourage.mvps.org/2009/09/hottopics_using_office_for_mac_with_snowleopard.html

After creating a new user account I noticed that Office worked fine until the next time I logged out/in or rebooted. My MacBook is bound to a 10.5 server so I wondered if something was being reset by the server.

To try this out, I unbound the MacBook, set up a new account, and tested it by multiple restarts and log out/in. This configuration works fine so I guess it's something to do with being bound to an OD. Just one more thing to try if you're having problems

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Answer 2

Sep 4, 2009 8:19 AM in response to Peter Glock

Rebuild the database by holding down the Option key when starting Entourage. Otherwise, post Office related questions on Microsoft's own forums for their Mac software, as Apple discussions only provide support for Apple products:

http://www.officeformac.com/productforums

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Answer 3

Peter Glock Author

Level 1

75 points

Sep 4, 2009 3:01 PM in response to Templeton Peck

Er... thanks for that.

The post was about binding to OD causing problems with an upgrade, Office just happened to be the 'gotcha' for me, and for three other users in our network so maybe useful for other upgraders.

I've referenced the Entourage site rather than add to the threads here.

'nuff said?

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Answer 4

Peter Glock Author

Level 1

75 points

Sep 28, 2009 12:51 PM in response to Peter Glock

Just a small update for anyone who stumbles across this thread. I turned off all folder redirection for network home accounts and that seems to have done the trick.

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