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John Hickam Level 1 Level 1 (15 points)
I am having an issue where the system preferences box is not opening, so I have to force quit it and then reopen. It is not responding half the time. Any ideas? Thanks!

Message was edited by: John Hickam

iMac Intel 1.83Ghz, Mac OS X (10.6)
  • Parallelogram Level 1 Level 1 (10 points)
    I am having a similar issue after upgrading to Snow Leopard. System Preferences hangs in opening about 75% of the time and must then be 'Force Quit'. It will open fine after a system restart but after a while stops responding again. It does not appear to be associated with/triggered by any other particular application or process. Have performed permission repair, no problems found. Any ideas?
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    HI John,

    Try deleting this file.

    com.apple.preferencespanes.cache

    It's here...

    /Users/YourName/Library/Caches

    Drag that file from the Caches folder to the Trash, empty the Trash and restart your Mac.
    Try opening System Preferences now.

    If that doesn't work, go to /Users/YourName/LIbrary/Caches. Where you see:
    com.apple.systempreferences, click the discovery triangle so it faces down.
    You will see: Cache.db Drag that file to the Trash, empty the Trash.








    Carolyn
  • Parallelogram Level 1 Level 1 (10 points)
    Deleting the preferencepanes.cache file seems to have fixed it for me. Thanks Carolyn!
  • Carolyn Samit Level 10 Level 10 (95,950 points)
    You're welcome.
  • Joan Covington Level 1 Level 1 (145 points)
    Carolyn's fix worked for me also. My System Preferences was unresponsive 100% of the time, even after restart. I'm only reporting this here because I'm hoping Apple will notice and get us a fix. Thank you Carolyn!!!! I had tried dumping the preferences file, but wouldn't have thought of the cache.
  • Mark Clement Level 1 Level 1 (5 points)
    Thanks Carolyn, Your fix worked for me too.
  • John Hickam Level 1 Level 1 (15 points)
    I am still having the same issue. I tried throwing away the files. Unless I am pitching the wrong files. I still have to force quit the first time. System prefs opens the second time fine.
  • Mark Clement Level 1 Level 1 (5 points)
    Hi John, I am also still having issues even after trashing that file. My solution is to launch System Preference from the  dropdown menu or from the applications folder. For some reason this works, while the dock icon doesn't.
  • John Hickam Level 1 Level 1 (15 points)
    Still no luck. Reinstalled 10.6, trashed the files, nothing.. This is insane.
  • dnunz Level 1 Level 1 (65 points)
    Add me to the list... has been happening since 10.6; hoped 10.6.1 would fix it, no.. and now, not even 10.6.2
    Same thing, 1st launch of System Prefs has to be Force Quit, 2nd time works.
    Sometimes it seems that if I remember to open it from dock by going to popout list and directly to 1 of the items from list, instead of just clicking on System Prefs to go to ALL, this works. Keep sending report to Apple, just in case this helps.
  • bowman9991 Level 1 Level 1 (0 points)
    You can add me to the list too. Just started happening today. Do any of you use Medialink? It first happened to me when I was opening it in System Preferences...

    This is amazingly annoying. Hope someone out there has a fix!
  • dnunz Level 1 Level 1 (65 points)
    Just to note.. my System Preferences were needing force quit - immmediately after Fresh Erase & Install of Snow Leopard, without any extras added on.
  • John Hickam Level 1 Level 1 (15 points)
    Still having the same issue. Still must start system prefs twice. One to force quit and then it opens the second time.
  • donv (The Ghost) Level 5 Level 5 (4,600 points)
    Try [resetting your PRAM/NVRAM|http://support.apple.com/kb/HT1379?viewlocale=en_US]. If no joy, then follow the [steps here including resetting your SMC if necessary|http://support.apple.com/kb/HT1543]. Note that resetting you SMC is not odds-on to fix your problem. But, why not try it.
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