Previous 1 2 3 4 5 6 7 Next 95 Replies Latest reply: Nov 13, 2009 4:29 PM by jhonny_mi Go to original post
  • Ratty Mouse Level 1 Level 1 (60 points)
    Add my parents to the list of people waxed by this bug. Brand new iMac, less than 1 month old, EVERYTHING lost. Just as I convinced them to go Mac (after years of trying).

    My god...how can ANYONE advocate Apple now?
  • Muri Level 1 Level 1 (0 points)
    Same thing happened to me. Used SU to update to 10.6.1 and then chose the guest account by accident when logging in, went back and all my stuff was lost.

    and...

    The latest backup was 1mo old.

    This was an iMac that had previously been running Leopard.
  • ubernaut Level 1 Level 1 (65 points)
    Ratty Mouse wrote:
    Add my parents to the list of people waxed by this bug. Brand new iMac, less than 1 month old, EVERYTHING lost. Just as I convinced them to go Mac (after years of trying).

    My god...how can ANYONE advocate Apple now?


    so that machine came with snow or came with universal leo?
  • Ratty Mouse Level 1 Level 1 (60 points)
    Shipped from Apple with 10.5, updated in the store to 10.6.1.
  • Ed Purkiss Level 1 Level 1 (20 points)
    At the very least, all the rumor sites are starting to post about the problem ... perhaps apple will wake up and figure out what is going on...
  • V.K. Level 9 Level 9 (56,130 points)
    Ed Purkiss wrote:
    At the very least, all the rumor sites are starting to post about the problem ... perhaps apple will wake up and figure out what is going on...

    please don't depend on that. I've been trying to bring apple's attention to the issue in the forum for level 4 and 5 posters where we can communicate directly with apple reps. so far the only response I got was that they are unaware of the issue. The ONLY sure way to get apple to investigate the matter is to file a bug report. I strongly urge everyone affected by this bug to do so here
    https://bugreport.apple.com

    you'll need ADC membership to use the bug reporter. it's free and takes only a couple of minutes to get if you already have an apple id which everyone posting here has.
    http://developer.apple.com/products/membership.html
  • Ed Purkiss Level 1 Level 1 (20 points)
    LOL @ "depend" - no worries mate, as a software developer for over 33 years I know how that all works... all I was pointing out is that hopefully more noise will mean less ability for them to hide from it.
  • ubernaut Level 1 Level 1 (65 points)
    Ed Purkiss wrote:
    LOL @ "depend" - no worries mate, as a software developer for over 33 years I know how that all works... all I was pointing out is that hopefully more noise will mean less ability for them to hide from it.


    macfixit (say what you will about that site) posted something about this something like a week after snow came out thats how i heard about it.
  • V.K. Level 9 Level 9 (56,130 points)
    Ed Purkiss wrote:
    LOL @ "depend" - no worries mate, as a software developer for over 33 years I know how that all works... all I was pointing out is that hopefully more noise will mean less ability for them to hide from it.

    they are not hiding from it but they do need to be made aware of the issue. filing a bug report is the only sure way to do that. every bug report is reviewed by an apple engineer and you get a personal response on the matter. I've filed a number of them in the past. all of them were personally acknowledged and several eventually resolved.

    given the fact that this bug is not easily reproducible, it's important that as many people as possible report it.
  • AppleFreak1989 Level 1 Level 1 (0 points)
    I had the same problem. I bought Snow Leopard the same week it came out and it froze mid-installation and I had to shut down my iMac down using the power button. Then same as yourself when I turned it back on all the internal Hard Drive was wiped clean but luckily I had all my iTunes, coursework etc all backed up. Then ever since then my computer starts to randomly freeze like all the time.

    Now I'm waiting for it to get picked up for second time to get it fixed, the first time I got the Video Card replaced and now they think it may be the Logic Board. And its only 17 or 18 month old
  • PJRives Level 1 Level 1 (85 points)
    re: the 'bug report' issue. Apple can only act on information brought to them. This discussion board is provided as a courtesy and is NOT an official report of anything. Double for all the blogs out there like cultofmac, appleinsider etc.

    What they have to have is the feedback form, calls to AppleCare and visits to the store's Genius Bars. those are the places they need to have the information. so if you haven't done at least one of those, please do so. and be as specific as you can be. Because some of the blog reports sound more like folks just don't understand that a guest account deletes when you log out. they aren't being clear that they are talking about their regular admin/user account being emptied. so be sure there's no confusion on this point in your feedback. also what were you doing, what apps were you using etc. the more information the better.
  • Stefano Baldassi Level 1 Level 1 (0 points)
    It happened to me without re-logging as guest. I only used terminal and everything disappeared with NO system crash. I lost >400 GB of stuff. No way of rescuing the data, some important recent files are gone. It is a very dangerous bug, they gotta fix it asap!
  • William Kucharski Level 6 Level 6 (14,890 points)
    I've mentioned this before, but if anyone with a test system can reproduce this at will, please let your fellow users here know.

    Several of us (once again fellow users) have been trying to reproduce this issue but have not yet been successful.

    Obviously there's some step we're missing, but we've no idea what that step is.
  • carlodituri Level 1 Level 1 (0 points)
    This is what I did before losing data:
    1. One month ago I upgraded to SL with Guest Account activated
    2. Saturday morning I just restarted my iMac after updating printer driver, than I had my first login in SL as Guest Account: it took a while to completely log-in.
    3. I logged out from Guest.
    4. I logged in as Administrator User: all data were gone!

    PS: My Snow Leopard version is 10.6.1
  • parshallnet Level 1 Level 1 (0 points)
    This is similar to what I had done when this happened to me.
    - Guest account was active while running Leopard
    - Upgraded to Snow Leopard, everything is fine
    - Logged into Guest account, logged out
    - Next time I logged into main admin account, home folder contents were reset to defaults, all photos, email, preferences gone.
    - Used FileSalvage to gain access to most old emails, some images/files, etc. that weren't over-written. Not everything was recovered, and hadn't backed up files in a few weeks (yes, laugh all you want. I know it's my fault).
    - Turned OFF guest account access, haven't had trouble since.