7 Replies Latest reply: Sep 16, 2009 12:44 AM by Guntis Bukalders
Guntis Bukalders Level 2 Level 2 (160 points)
I had few new contacts added to my iPhone's Address Book before I installed Snow Leopard. After OS upgrade I realize that contacts don't sync anymore. I have contact XYZ with photo in iPhone, but after syncing it doesn't show up in my Mac's Address Book. I created the same contact in Mac's Address Book and added street address too. Synced again - no change. In iPhone this contact remains without postal address info. Then I checked in iTunes sync preferences to replace all contacts on my iPHone with the ones from my Mac. Sync took long time, but the result is the same - on both devices different information so there hasn't been information exchange. Removed that contact from Mac's Address Book and synced again. Surprise! On my iPhone contact remains in the Address Book. Looks like "syncing Address Book" in iTunes display has become a joke, there's no syncing taking place. Any ideas what to do?

MacBook Pro 17" 2.33GHz, L2 cache 4 MB, 2GB RAM, Mac OS X (10.6), 320GB HDD, SD-DL, BT, AirPort, Apogee Duet
  • Roberto Sepúlveda Level 2 Level 2 (290 points)
    Guntis,

    I added a "nickname" on my iPhone and then connected the iPhone to my MBP. Waited for the sync to be over. Removed the iPhone.

    Checked the contacts on my iPhone and the nickname was still there.

    Checked the AddressBook and the nickname WAS NOT there.

    So I went back to iTunes and in Preferences I ticked on the "Disable automatic syncing for iPhones and iPods" under Devices. This is so that I have a chance to look at my info syncing options the next time that I connect the iPhone.

    Connected the iPhone and reviewed my info syncing options. Surprise!

    Syncing the address book was NOT ticked on. Ticked it on and pressed apply and all is good.

    Went back and ticked off the "Disable automatic syncing for iPhones and iPods"

    All is good.

    Let me know if this helps you. I looked into it only because of your post, so Thanks.

    Roberto
  • Guntis Bukalders Level 2 Level 2 (160 points)
    "This is so that I have a chance to look at my info syncing options the next time that I connect the iPhone."
    I can look at my syncing options any time by clicking on the iPhone's icon under the Devices section in the iTunes left pane, then selecting Info tab. I have enabled it, disabled it, added "Replace information on this iPhone: Contacts" in the Advanced section there on and off, but still no progress… "Disable automatic syncing for iPhones and iPods" doesn't help me either. No Address Book Syncing…
  • Roberto Sepúlveda Level 2 Level 2 (290 points)
    Do you have a "Devices" section in the iTunes left pane, EVEN when you don't have the iPhone connected to your computer?

    I don't.

    Your original post made me aware that I had a problem. Thanks for that.

    Sorry I could not help you.

    Roberto
  • Guntis Bukalders Level 2 Level 2 (160 points)
    "Do you have a "Devices" section in the iTunes left pane, EVEN when you don't have the iPhone connected to your computer? I don't. Your original post made me aware that I had a problem."

    When my iPhone is disconnected from the iTunes app, there is no "Devices" section in the left pane. Why should it be there? Please don't confuse it with the "Devices" tab in the iTunes' preferences - it is there regardless of any connected devices. These are two different things.
  • josecarri Level 1 Level 1 (0 points)
    can somebody help me out me my Iphone 3gs. it wont sync new contacts from my Iphone to the address book?
  • Guntis Bukalders Level 2 Level 2 (160 points)
    Actually your case may be the same or may be completely different. It would be wise to start brand new topic with your problem.

    This is how I solved my problem:

    Open Address Book on Mac. Make backup of Address Book database (File menu > Export… > Address Book Archive…). Then select all contacts (Command+A) and export them as one single vCard (File menu > Export… > Export vCard…), then delete all contacts from the Address Book. Close it (Command+Q).

    Open Library in your Home folder, open Application Support/AddressBook folder there and delete all files there except the Configuration.plist file (to preserve all groups and smart groups).

    Log out of your account, log back into your account.

    Open Address Book and import vCard (which you just exported) back into your Address Book. Check that everything's as it was before you started this procedure. If contacts are missing in groups, restore them manually by looking in iPhone's Address Book group content.

    Then try to sync.
    This way my problem was solved.
  • Guntis Bukalders Level 2 Level 2 (160 points)
    I hope this will help someone…