Cannot open Earthlink home page

Hi, Tom,

Sorry I was so confused I forgt to mention I can open my Earthlink home page if I open with Safari. (except haven't used Safari for a while, and don't have the
password handy). But Safari seemed to work fine, and Earthlink said that proved the Earthlink DSL connection is working fine, that Firefox has been contaminated (sorry, can't remember term he used). I guess that's why the top parts of windows are dark grey with no other actions available except "quit"
I will try what you suggested and let you know. And just noticed Firefox does not appear below in "Other details:" which I had entered there long ago???
Thank you, as usual, for your kind help,
Beverly

Hi, again, Tom....

I did try to do what you suggested, except there was NO address bar, only a search one with "Google Yahoo! search bing" in it, and when I entered "www.earthlink.com"
I ended up on a search list page. And I could not use the Safari, because it asked me for user name and password, which are so old I couldn't remember, and everything I entered was refused.
Sorry to be so dense about all this, but I am rather slow to "get all these
terms"..... Gettin' old ain't for sissies! Duh!
Thank again,
Beverly

Thank you, Thomas, but being rather dense with computers-- I did have the
latest Firefox although it did not show in "My other details" line at bottom.
It had been there, but has disappeared.
I also need to ask if everything I have done with Firefox will stay on my
eMac when I re-install a new Firefox??? Or do I have to be sure to save all
I've read and entered?
Again, thank you so much for your patience
Beverly

Well, I guess that's that..... I'll try to find something or someone here to help me figure this out.

Thanks so much for your help, I DO appreciate your spending time with this,
Beverly

Afraid I did not explain clearly enough before....because I am not sure how to describe everything. I will start again to try to describe what is on my Firefox home page:
1- Maybe first I should ask what the twirling rainbow ball (red/blue/green/yellow) means?

2- My personal info at bottom, (Model, OS, Other details) seem to have changed somewhere along the way. I definitely had Mozilla Firefox 3.5.2, and it was working very well. Also included was this from About this Firefox: "Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.1.2) Gecko/20090729 Firefox/3.5.2 FBSMTWB" And I had Safari info: Version 4.0.3 (4531.9) ... So you see the "Other Details:" somehow changed, and I don't know how or when.

3- I'll describe Firefox opening window: At very top there are 4 different lines, all of which are a dense gunmetal grey.

The first/top line has the 3 colored circles: red, yellow, and green; then in center of top line is "Apple - Support - Discussions - Post Message: Reply"

The 2nd line (also grey) has: "Most Visited - Getting Started - Latest Headlines - (Untitled) - Alternet: Goodbye, D... - Amazon.com: New Y... - Financial Intelligenc... - Christiane Amapou.. >> "

3rd grey line: a white > inside a blue circle White window with: "Google Yahoo! SEARCH bing" w/a down arrow.... Then "Search" in blue oblong space. Then blue + Add Buttons"

4th grey line: Apple - Support - Discussions - P..., with a + tab.

After the 4th line the window begins.... which is now on this Apple Discussions page.

I think that's as far as I should go for now, as I do not know what comes next without trying to copy from open home page.

Hope this is not too jumbled (as is obviously my thinking on it is), and that someone can begin to understand what happened to Mozilla Firefox.

Hopefully,
Beverly

Oh, my gosh!!! It worked. The Navigation tool bar was NOT checked, so I did
check it, and I think most everything is up there now. Although the top sections are still that steely grey color. Is that usual?
AND.... my home page is not there, only the Google search bar is there. Do you know of a way to get my old home page back?

And should I update the info at bottom: "Model: OS: Other Details:"...?

I really can't thank you enough, and you just went straight to the problem, where
it seems only one thing was missing....
With great appreciation to you, Tom!
Beverly

Hi Tom....

Here's more "duh?" from me. You said to navigate to my home page, but I don't know where it is. It was originally on the start window that first opens.

I did go up to Firefox in topmost line, then down to preferences -- Got a window
named "Main".... so clicked on Main switch, then Start up showed: When Firefox starts: "Show my home page"

Then 3 line down was "Use Current Page", which I clicked on.

But the home page didn't appear. I can't clearly remember what it was named, --might have been "Earthlink home page" (More duh?) And I did have my name on it at top somewhere. There were news items, etc., dates and time, weather, and
stuff like that.

What did I do wrong?

More appreciation,
Beverly

Ah, Mr. Tom....

Your directions made my old "Big Red Page" reappear, so all is good, I gather. Just HAD TO THANK YOU right away! So please, and feel "at home" agin....
Now I'll do the Firefox directions.
Wish I could truly express my "relief" with your clear understanding of what was
happening.....
BIG THANKS!
Beverly