5 Replies Latest reply: Sep 6, 2009 5:55 PM by canadianbeef
canadianbeef Level 1 (0 points)
after charging my iphone 3 GS, currently with firmware 3.0.1, i've been getting a prompt saying "charging is not supported with this accessory". please could some one tell me what it means and how to stop the annoying prompts from prompting me of a problem i dont know how to fix. i've tried several hard resets. one restore and one force restore, but nothing seems to work.

macbook, Mac OS X (10.5.8), also an iphone 3 GS
  • w7ox Level 4 (2,385 points)
    If you are using a standard Apple iPhone cable (vs. some third party dock) this could be caused by a bad connection at the long connector on the bottom. There may be some debris. I'd try cleaning the area with a dry brush of some sort.

    Do not use any liquid including water. There is a moisture sensor in that area and triggering it can void your warranty.

    If the problem persists, change cables. If still a problem I'd take it to an Apple store.

    Phil
  • ShadyMac Level 4 (1,250 points)
    Are you saying this appears even when the iPhone IS NOT plugged into an accessory or USB cable???

    If so then you may have a damaged PIN in the 30 PIN connector...or you may have moisture or water damage on it that's causing it to trip off when not connected to anything...

    Check the water damage indicator under the 30 PIN connector...is is still completely white???
  • canadianbeef Level 1 (0 points)
    um can you please tell me where the '30 pin' is
  • w7ox Level 4 (2,385 points)
    canadianbeef wrote:
    um can you please tell me where the '30 pin' is


    It's the long connector where the cable plugs in, at the bottom of the iPhone.

    Phil
  • canadianbeef Level 1 (0 points)
    ha thanks for your help:) i cleaned my 30 pin connector with a dry toothbrush and a bunch of pocket lint came out and now the prompting stopped:):D so thanks for your help both of you