Blue screen of death if I have photos on my iphone 3gs!

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longtime1982 Author

Level 1

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Blue screen of death if I have photos on my iphone 3gs!

Hi all,

Need a little help. If I have photos on my camera roll and I plug the iphone into my laptop I get the BSOD. If I then delete the photos off the iphone and plug into my laptop all is fine. I only get a problem when I have photos on the iphone. All these photos have been taken by the camera and not downloaded. I am guessing these files are corrupt in some way.

Anybody got any ideas why this is happening? As you can imagine it is more than frustrating!

Thanks

Acer Aspire 5610, Windows XP

Posted on Sep 6, 2009 6:19 AM

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Answer 1

w7ox

Level 4

2,407 points

Sep 6, 2009 7:01 AM in response to longtime1982

What software are you using on that computer to transfer the photos from the iPhone? I would suspect that software and do a remove and reinstall if possible.

Try emailing a photo to someone else, or yourself. Copy it in the Photos app and paste it into an email so you get the full resolution (Sharing downsizes to 800x600). If that photo works on your computer or someone else's, the file is likely not corrupt.

Phil

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Answer 2

longtime1982 Author

Level 1

0 points

Sep 7, 2009 5:11 AM in response to w7ox

Hi Phil,

I am not currently using any software other than itunes itself. I have an itouch which contains photos and that works fine. To the best of my knowledge I have not put any software on there in particular. I can only think that I have a Samsung program on there for my digital camera.

I am pretty new to the iphone so this was the first time I plugged it in with it containing photos on I had took.

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Answer 3

w7ox

Level 4

2,407 points

Sep 7, 2009 12:03 PM in response to longtime1982

longtime1982 wrote:
I am not currently using any software other than itunes itself. I have an itouch which contains photos and that works fine.

When you plug the iPod Touch into the computer, how do you transfer image files into the computer -- since on a Mac, at least, iTunes does not support image transfers. Does the Samsung app open or do you just drag them from an iPod folder to the computer?

Phil

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Answer 4

Sep 7, 2009 1:07 PM in response to longtime1982

longtime1982 wrote:
Hi all,

Need a little help. If I have photos on my camera roll and I plug the iphone into my laptop I get the BSOD. If I then delete the photos off the iphone and plug into my laptop all is fine. I only get a problem when I have photos on the iphone. All these photos have been taken by the camera and not downloaded. I am guessing these files are corrupt in some way.

Anybody got any ideas why this is happening? As you can imagine it is more than frustrating!

You have either an older Logitech webcam or Lexmark scanner. You need to get the latest driver for the device. The older logitech drivers incorrectly think the iPhone is a webcam, which causes a buffer overflow in the kernel and the BSOD.

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Answer 5

w7ox

Level 4

2,407 points

Sep 7, 2009 1:11 PM in response to Lawrence Finch

Lawrence Finch wrote:
You have either an older Logitech webcam or Lexmark scanner. You need to get the latest driver for the device. The older logitech drivers incorrectly think the iPhone is a webcam, which causes a buffer overflow in the kernel and the BSOD.

Sounds like you've "been there, done that" 🙂 I'd never have picked up on that; but I never connect my iPhone to my PC.

Phil

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Answer 6

Sep 7, 2009 1:22 PM in response to w7ox

Well, actually I read the support website (I know, it's unheard of 😉 )

This problem has been around since the first iPhone day.
http://support.apple.com/kb/TS1502

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Answer 7

w7ox

Level 4

2,407 points

Sep 7, 2009 1:31 PM in response to Lawrence Finch

Lawrence Finch wrote:
Well, actually I read the support website (I know, it's unheard of 😉 )

You've got me there 😉 I read mostly the OS X support files. I troubleshoot PCs for friends and maintain my own but I keep my iPhone away from that trouble child. Latest problem a friend had was BSODs and random resets on an HP about a year old. Turns out the thermal grease between the CPU and its cooling fan heatsink was pretty much non-existent.

Phil

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Answer 8

andi. s.

Level 1

0 points

Oct 5, 2009 5:05 AM in response to longtime1982

it's maybe not necessary to uninstall or disable the camera-function or any other imaging-device.
just update the regarding driver-file and everything is fine!

have a look at my solution (mainly for acer notebooks and logitech cameras):
http://discussions.apple.com/thread.jspa?threadID=2162105

-> 6th post message, Sep 30, 2009 - the long one 😉

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