Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Please help, iphone stopped working and apple wont do anything for me.

My iphone stopped working so I took it to the Apple store. They tell me that water got in the iphone and that the liquid sensor is tripped. I know for a fact that liquid has not gotten into the phone. Please tell me if there is anything I can do. I dont think I have ever been this angry, how can a company make such a great product(I have an iphone and a macbook) but have such terrible customer service?

Iphone, iPhone OS 3.0

Posted on Sep 6, 2009 10:25 AM

Reply
9 replies

Sep 6, 2009 11:22 AM in response to chiphaven

The same thing happened to me and I also know for a fact that it never got wet or remotely damp.
I was an ideate and paid for a new phone. It happened again to my new phone and I finally figured it out. It was too late for me, but not for you.
If it's the same thing that happened to me then do this.
Plug your phone in to the wall outlet. (car charger will not work in this case)
Let it stay plugged in for at least 30 minutes. After this it should turn on.
The phone will go in to a shut down mode if you let the power completely charge down. The only way to wake it up is to do the above steps.
Let me know if this works for you.
Alan

Sep 6, 2009 12:41 PM in response to chiphaven

chiphaven wrote:
They offered me that deal, but I refuse to give them anymore of my money if they are going to have such bad customer service. The guy in the store told me that I need to call the customer service number and that there was nothing more they could do for me in the store.


If you are still under contract to ATT, $199 isn't a bad deal compared to paying full retail. If your contract is over, you can always just walk away.

Please help, iphone stopped working and apple wont do anything for me.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.