9 Replies Latest reply: Sep 11, 2009 1:59 PM by shark67
chiphaven Level 1 Level 1
My iphone stopped working so I took it to the Apple store. They tell me that water got in the iphone and that the liquid sensor is tripped. I know for a fact that liquid has not gotten into the phone. Please tell me if there is anything I can do. I dont think I have ever been this angry, how can a company make such a great product(I have an iphone and a macbook) but have such terrible customer service?

Iphone, iPhone OS 3.0
  • Craig Baron Level 3 Level 3
    I think I've read that they will replace water damaged iphones for $199, did they offer you a replacement deal? Did you ask to speak to a manager or call customer service?
  • chiphaven Level 1 Level 1
    They offered me that deal, but I refuse to give them anymore of my money if they are going to have such bad customer service. The guy in the store told me that I need to call the customer service number and that there was nothing more they could do for me in the store.
  • kirt13 Level 1 Level 1
    The same thing happened to me and I also know for a fact that it never got wet or remotely damp.
    I was an ideate and paid for a new phone. It happened again to my new phone and I finally figured it out. It was too late for me, but not for you.
    If it's the same thing that happened to me then do this.
    Plug your phone in to the wall outlet. (car charger will not work in this case)
    Let it stay plugged in for at least 30 minutes. After this it should turn on.
    The phone will go in to a shut down mode if you let the power completely charge down. The only way to wake it up is to do the above steps.
    Let me know if this works for you.
    Alan
  • Tamara Level 6 Level 6
    If you used it while out in the rain or bring it in the bathroom with you while showering, it can get water damaged. It doesn't need to be dropped in a puddle of water to get wet.
  • Craig Baron Level 3 Level 3
    chiphaven wrote:
    They offered me that deal, but I refuse to give them anymore of my money if they are going to have such bad customer service. The guy in the store told me that I need to call the customer service number and that there was nothing more they could do for me in the store.


    If you are still under contract to ATT, $199 isn't a bad deal compared to paying full retail. If your contract is over, you can always just walk away.
  • chiphaven Level 1 Level 1
    The phone has been plugged in for about 3 days now, so it doesn't have to do with the battery being completely dead. Does anybody have some actual ideas on how to deal with apple? Most of the stuff I've received so far is just telling me that $199 isn't bad for a new phone.
  • Tamara Level 6 Level 6
    We're just users like you. About all you can try is another appointment at the Genius Bar and see if you get a more sympathetic person.
  • Craig Baron Level 3 Level 3
    I'm not sure what you want to hear, in the past people were paying full retail ($599) to replace water damaged phones. I guess you could try an independent repair service or call up customer service and argue with them.
  • shark67 Level 1 Level 1
    The plugging into the wall trick worked for me. Thanks! I was really freaked out there for a while!