Snow Leopard has locked my Netgear router. Help?

I loaded Snow Leopard on my Macbook last week and it immediately locked me out of my Netgear wireless router. It had been open and un-protected (I know, I should have pass-word protected it with WEP) but I've been unable to connect ever since. I've called the Snow Leopard customer assistance line but they'd never heard of this issue before and were unable to help me. Is there anyone out there who's encountered this and is there anyway to re-connect with my router? No matter what I do, I just get an error message that says I'm unable connect with Netgear. I hope I don't have to scrap my router for a new one.

Macbook, Mac OS X (10.4)

Posted on Sep 6, 2009 5:15 PM

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11 replies

Sep 7, 2009 6:28 PM in response to loki525

Connected to the router with cable and it worked fine. I tried to do a firmware update on the Netgear wireless but I couldn't establish a connection to install it. Nothing I've done with the network settings seems to work. I'm currently using either the cable, tethering me to my bedroom cable jack, poaching from one of my neighbors who has a linksys network that works fine with my Mac or going to a coffee shop. The rest of the family's pcs are still working fine. It's only the Mac and only since I installed Snow Leopard.

This is very frustrating. I'm considering removing Snow Leopard from my MacBook but I'm afraid that won't solve the problem either. Any other suggestions?

Sep 7, 2009 7:06 PM in response to loki525

Well you can always go back to Leopard as I doubt you've really gained very much in the first week of use of Snow Leopard. The fact that your neighbor's Linksys router and whatever brand of router at the coffee shop works points to a weakness in your Netgear router.

These home routers can be logged into by going to the router address you see in System Preferences\Network - with a browser. You haven't said which exact model you have, but there are many setup and troubleshooting guides that can walk you through updating a firmware, if one is available at all.

If your router happens to be a WGR614, then there should also be a version number on the product label as they come in at least 10 versions.

Here is Netgear's support page that might be able to help you with manuals and firmware downloads: http://kb.netgear.com/app/

If you are able to log into the IP address for your router, you will probably have to provide a login and Password. The default Login is admin and the password is probably password . If you can log into your router, there is usually a menu item that will show you your firmware version. You check it against the one on the Netgear site, download theirs if it is a later version and use your browser to upload the new version into the router.

It's interesting that you can use your neighbor's wireless connection. That means they and probably others are in range of your wireless device also. Who's door do you think law enforcement officials will go to when they are trying to find a Kiddy **** downloader or somebody who is sending harassing emails or any other illegal activities? Hopefully, you have unlimited internet access for your neighbors to be able to do all those torrent downloads or Limewire downloads while crippling your speed... There's also all of those machines on your network, possibly with file sharing turned on... Do they all have passwords or are the users running XP without an Admin password like many home users?

Also, if your neighbors can log into your router and determine the brand, they can also determine the default login/password and really muck things up, change wireless security settings etc. If they can't get on your network, they can't log into your router.

Sep 22, 2009 12:38 AM in response to loki525

Hi all,

I am having the same issue. I have a Macbook running OS X 10.6.1 and a Netgear ASDL2+Modem/Router DG834Gv4. After installing Snow Leopard, I can't connect via wireless. Wired works fine, but I've tried just about everything (including firmware updates and a modem "reset") and I can't get the wireless to work. I was using the exact same configuration a week ago with Leopard and the wireless worked fine. Something has changed... Any thoughts on what else I could try?

Thanks in advance!

Andy

Sep 22, 2009 8:36 PM in response to loki525

My connection was just timing out. It appeared as though I was connected, but I wasn't getting anything in the browser.

However, I seemed to have found a solution to this problem. I am not too sure I understand why, but I had multiple "locations" listed in the Apple menu, and it was no longer set to "Automatic". It also appears that there was an IP conflict, for when I tried to connect again today, an exclamation mark appeared over the Airport signal icon indicating that there was another device with the same IP. How this happened I am not too sure as my Macbook is the only thing connecting to this modem/router! Anyways, after clicking on the alert message from airport, the "Network Diagnostic" tool appeared and I was able to set the location back to automatic. It then reset my settings and alerted me that I needed to restart the modem... and after I did that, the wireless seemed to work right away.

Oct 9, 2009 4:54 AM in response to apenny

I too had this odd issue on my Netgear 834 after installing Snow Leopard.

My config is very simple. I have an Apple TV, 2 Mac minis and a Macbook Pro as well as a PC netbook connected, the only wired is my Snow Leopard Mac mini (intel) - all else is wireless.

After installing Snow Leopard over a perfect working install of Leopard I reboot to find no network access. I couldn't even load the router admin page and no IP address was assigned.

Wireless would not connect and the port indicator light on the Netgear was intermittently flashing but my iPod was still connected wirelessly and working - as long as I didn't get Snow Leopard to try to connect wirelessly - then it stopped the iPod connecting while it polled the wireless, as soon as it stopped the iPod was OK.

Eventually I discovered this post via my iPod and logged into the admin of my router and turned off the MAC address filter I have on there (I don't use passwords to increase speed).

As soon as I did this then Snow Leopard could connect to the router wirelessly.

Still no cabled Ethernet available. Have now applied a WPA2 password successfully on wireless with no issues.

Looks like the way Snow Leopard identifies itself to the Netgear is causing the issues - very concerning. Hope this helps other, good luck everyone...

Oct 9, 2009 5:56 AM in response to wyvern@large

wyvern@large wrote:
Eventually I discovered this post via my iPod and logged into the admin of my router and turned off the MAC address filter I have on there (I don't use passwords to increase speed).

Outside of having an open access point, the only thing easier to crack through than WEP is MAC address filtering.

Everyone make WEP out to be a quick crack because they've heard it is, not because they've actually done it. Fact is you can't just sit down and decide you're going to crack your neighbors WEP key and then 2 minutes later have it in hand. You have to collect a lot of the encrypted traffic gathering initialization vectors first. Once you have these then you can go about actually cracking the encryption. Sure, you can crack 104-bit WEP in under a minute, but not until you have collected 1,000,000 or more IVs. That generally takes a whole lot longer.

On the other hand, presuming you want to crack into a network that uses MAC filtering, and even goes the extra step to hide it's SSID so it's "invisible", if it takes you two minutes you're moving pretty slowly.

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Snow Leopard has locked my Netgear router. Help?

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