Plantronics Audio 995 (wireless) - Won't boot up

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Plantronics Audio 995 (wireless) - Won't boot up

I am using this headset:

http://www.plantronics.com/northamerica/enUS/products/computer/multi-use-headsets/audio-995

Plantronics Audio 995.

When the USB dongle is plugged into the back upon bootup, it won't boot. Just sits at the grey screen and will not load. If I take the dongle out and restart it boots up fine, and when I plug it in while the OS is up an running the headset works like a charm.

Would really like to get this resolved! Thanks in advance!

iMac 3.06Ghz - GT 130 - 4GB Ram, Mac OS X (10.6)

Posted on Sep 7, 2009 10:45 AM

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Answer 1

den.thed

Level 10

90,652 points

Sep 7, 2009 11:38 AM in response to vect0r

Hi vect0r

Welcome to Apple Discussions

Sometimes connected External HD's, iPods and other Devices can cause startup issues, go to: *Apple > System Preference > Startup Disk* and make sure that the *Mac OS X, 10.6 on Macintosh HD* is highlighted and restart.

Then if the problem persist, try resetting the SMC > http://support.apple.com/kb/HT1543
immediately followed by a PRAM and NVRAM reset > http://support.apple.com/kb/HT1379

Dennis

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Answer 2

vect0r Author

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Sep 7, 2009 8:32 PM in response to den.thed

Thanks for the tips. I've tried all listed above and none of the ideas solved the problem.

Any other ideas?

Thanks

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Answer 3

den.thed

Level 10

90,652 points

Sep 7, 2009 9:37 PM in response to vect0r

I was just trying to cover all the bases with the resets, but to be honest it seems strange that that device would cause a boot problem?

The only other thing I can think of at this point is that the dongle is drawing to much power at some point during the startup process. It's kind of another shot in the dark, but you might want to try it connecting it up to a self-powered USB hub to see if that helps.

Also search around the Plantronics Support Page or e-mail [Plantronics > Product Support|http://www.plantronics.com/north america/enUS/support/?WT.svl=leftnav] to see if anything turns up there.

Sorry that I couldn't be more helpful...

Dennis

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Answer 4

vect0r Author

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Sep 9, 2009 8:01 AM in response to den.thed

The wierd thing is, I had another headset that worked on my PC. A Creative HS-1200 (doesn't support Mac).. It did the SAME thing when it was plugged in to USB at bootup.

Even though the new headset supports Mac and works fine, the same issue occurs at bootup. So I doubt it is manufacture or even device specific.

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Answer 5

vect0r Author

Level 1

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Sep 9, 2009 8:02 AM in response to vect0r

Also - This is persistent across format. I bought the unit new, pre-installed. Happened on the OS out of the box, and then when I installed Snow Leopard I formatted instead of upgrading and the issue still remained.

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