7 Replies Latest reply: Sep 8, 2009 3:39 PM by sig
Stefan G. Bucher Level 1 Level 1 (0 points)
Good afternoon. Please excuse if this has already been asked and answered, but after searching for a few days I still haven't found a fix for this:

After I had to wipe the hard drive on my G5 (don't ask), I reinstalled the OS from the DVD and then used the setup assistant to migrate all my files from my (mirrored) MacBook Pro. Now the application that runs my wireless broadband modem starts up, recognizes the modem, which is getting reception and shows up on Sprint's network (their tech support confirms), but *asks for my admin password, noting that it's necessary for "system.privilege.admin"* I give the (confirmed) password. At that point I get the spinning beach ball for a few seconds, then nothing at all happens. It doesn't freeze, mind you. It just goes back to idle. The same modem works fine with the same software on my laptop.

*How do I fix my "system.privilege.admin"?*

I had to reauthorize my Adobe Creative Suite, too, incidentally, but that took immediately.

Here's what I've already tried:

--Repair permissions
--Un- and reinstall the software
--delete plists associated with Sprint's SmartView software
--create a new user account with admin privileges (beyond my main account that has admin privileges, too, of course)
--confirmed firewall settings as "allow all incoming connections"

None of these had any effect on the problem.

Thank you for your time. I hope you can help.

G5 Dual 2GHz, Mac OS X (10.5.8), 8 GB RAM
  • sig Level 8 Level 8 (35,780 points)
    "...Now the application that runs my wireless broadband modem starts up, recognizes the modem, which is getting reception and shows up on Sprint's network (their tech support confirms), but asks for my admin password, noting that it's necessary for "system.privilege.admin"..."

    What application is needed to run a modem? Why is it needed?
  • Stefan G. Bucher Level 1 Level 1 (0 points)
    The application is called Sprint SmartView. Why is it needed is a question to which I don't have the answer. It's a dumb little app that basically boils down to one button: CONNECT / DISCONNECT. YOu can't enter any settings, nothing.
  • sig Level 8 Level 8 (35,780 points)
    What happens if you don't use the application? Must you use this modem? What other modems does the ISP support?
  • Stefan G. Bucher Level 1 Level 1 (0 points)
    Hi Sig. It's a wireless broadband modem -- a Sierra Wireless Compass 597 to be exact -- looks like a USB thumb drive, basically. So I don't have the option of just plugging in a different gizmo, sadly. I've not tried using this one without their software.
  • sig Level 8 Level 8 (35,780 points)
    OK, now I get what it is. I had a Sprint EVDO 720. The only app I got from sprint was an installer to install a modem script. OS X (Tiger at the time) recognized the modem so a driver wasn't needed. Once installed I set up the modem using System Preferences, created a new location that I called Sprint 720. Search on Google for the set up. The phone number is 777 but after that I forget...sorry.
  • Stefan G. Bucher Level 1 Level 1 (0 points)
    Ah! Very interesting! I hadn't thought to circumvent the provided application entirely. -- Well, look at that! That did the trick! Thank you, Sig.

    Here is the configuration for future reference:

    Configuration: Default
    Telephone Number: #777
    Account name: (field left blank)
    Password: (field left blank)

    Advanced > Modem Tab:

    Vendor: Other
    Model: EVDO Support
    Enable error correction and compression in modem (checked)
    Dial Mode: Ignore dial tone when dialing
    Dialing: Tone
    Sound: Off

    The rest of the settings I left alone.

    I'm still curious how to address the system.privilege.admin issue, but my actual problem is solved. Thank you for your help! I appreciate it.
  • sig Level 8 Level 8 (35,780 points)
    You did it!