HP Laserjet 5000, Quark, and Snow Leopard

Question

HP Laserjet 5000, Quark, and Snow Leopard

After upgrading to SL, I note that I can not print TIFFs from Quark Express (either 7.5 or 8.1). It results in a PS error that prints one line of gibberish per page and prints as many pages as I have paper (and I have two 500-sheet trays!). I can print EPS from Quark with no problem.

Actually, I can print TIFFs if I turn "data = 8-bit clean" in the Quark print dialog, but this results in an hour-per=page print time, so its not really a solution.

The HP 5000 is connected via 10/100-baseT and works from all other applications. I have deleted the spool a couple of times and set it up from scratch, always with the same results.

Any ideas? Thanks.

MacBook, Mac OS X (10.6)

Posted on Sep 7, 2009 4:56 PM

Reply

Answer 1

Best reply

Kurt Lang

Level 9

57,774 points

Sep 7, 2009 5:05 PM in response to dennisjenkins

For whatever weird reason, the HP 5000 does not like most image formats (specifically from Quark) printed in Mac Binary over an Ethernet connection, something that was no problem via AppleTalk.

Luckily, it's an easy fix. In the print dialogue, click on the Pictures heading (I'm looking at Quark 8). From the Data drop down menu, change Binary to ASCII. No more gibberish.

Reply

Answer 2

Sep 7, 2009 5:19 PM in response to Kurt Lang

Excellent! Many thanks (it was the only option I had not tried!). Unexpected warning about embedded EPS files, but everything prints fine and quickly.

Many thanks for the quick response.

Reply

Answer 3

Kurt Lang

Level 9

57,774 points

Sep 7, 2009 5:42 PM in response to dennisjenkins

You're welcome. Glad to help. 🙂

I should clarify. The 5000 doesn't like binary image data from Quark over an IP address via Ethernet. But AppleTalk via Ethernet was fine.

Reply