Skip navigation
This discussion is archived

HP Photosmart C6280 scan problem and fix

2515 Views 3 Replies Latest reply: Mar 22, 2011 11:04 AM by yukialbany RSS
yukialbany Level 1 Level 1 (65 points)
Currently Being Moderated
Sep 8, 2009 8:32 AM
My HP Photosmart C6280 would not scan. Reading all of the trouble scanning on this board, someone posted a fix

http://support.apple.com/kb/DL907

SOmething would not install with this HP Driver Installation -- keep on getting the same message about something was installed incorrectly. I 'force quited' the installing process. I shut down computer. Tried to restart but it would not -- Started up off of OS X.6 CD and reinstalled it and now scanner (and printer) work fine off of the 'Fax & print' system preferences.
Mac OS X (10.6)
  • robin500 Calculating status...
    Currently Being Moderated
    Sep 28, 2009 1:14 PM (in response to yukialbany)
    thanks for your suggestion, sadly it did not work for me. I tried downloading the driver you list and nada. I can print, but no scanner. It makes me wonder why I installed snow leopard. my scanner worked with the older leopard version.
    MacBook, Mac OS X (10.6.1)
  • pengtao Level 2 Level 2 (280 points)
    Currently Being Moderated
    Sep 28, 2009 2:26 PM (in response to yukialbany)
    Just to confirm, do you know that the scan functionality is supposed to be from one of the four methods below in SnowLeopard?
    1. Preview application
    2. Image Capture application
    3. Print & Fax preference
    4. The regarding queue's printer proxy.

    Try these steps if you were already using one of the method above and cannot scan.
    1. Resetting the print system.
    2. Delete these folders: "/Library/Printers/hp", "/Library/Image Capture/Devices/HPScanner.app", "/Library/Image Capture/Support/Hewlett-Packard", and delete all of the files starts with "HP" or "hp" in these folders: "/Library/Printers/PPDs/Contents/Resources", "/Library/Printers/PPDs/Contents/Resources/en.lproj".
    3. Power off your printer and unplug it from your computer.
    4. Reboot your computer, turn back on your printer, plug it to your printer.
    5. Say "yes" to the download driver dialog.
    Mac Pro, Mac OS X (10.6.1)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.