3 Replies Latest reply: Mar 22, 2011 11:04 AM by yukialbany
yukialbany Level 1 Level 1 (65 points)
My HP Photosmart C6280 would not scan. Reading all of the trouble scanning on this board, someone posted a fix

http://support.apple.com/kb/DL907

SOmething would not install with this HP Driver Installation -- keep on getting the same message about something was installed incorrectly. I 'force quited' the installing process. I shut down computer. Tried to restart but it would not -- Started up off of OS X.6 CD and reinstalled it and now scanner (and printer) work fine off of the 'Fax & print' system preferences.

Mac OS X (10.6)
  • robin500 Level 1 Level 1 (0 points)
    thanks for your suggestion, sadly it did not work for me. I tried downloading the driver you list and nada. I can print, but no scanner. It makes me wonder why I installed snow leopard. my scanner worked with the older leopard version.
  • pengtao Level 2 Level 2 (280 points)
    Just to confirm, do you know that the scan functionality is supposed to be from one of the four methods below in SnowLeopard?
    1. Preview application
    2. Image Capture application
    3. Print & Fax preference
    4. The regarding queue's printer proxy.

    Try these steps if you were already using one of the method above and cannot scan.
    1. Resetting the print system.
    2. Delete these folders: "/Library/Printers/hp", "/Library/Image Capture/Devices/HPScanner.app", "/Library/Image Capture/Support/Hewlett-Packard", and delete all of the files starts with "HP" or "hp" in these folders: "/Library/Printers/PPDs/Contents/Resources", "/Library/Printers/PPDs/Contents/Resources/en.lproj".
    3. Power off your printer and unplug it from your computer.
    4. Reboot your computer, turn back on your printer, plug it to your printer.
    5. Say "yes" to the download driver dialog.
  • yukialbany Level 1 Level 1 (65 points)
    Thanks.