1 Reply Latest reply: Sep 8, 2009 1:12 PM by Kenichi Watanabe
Pondy Level 1 Level 1 (0 points)
I recently purchased a new iMac 20' and my wife has a new iMac 24'. We both upgraded to Snow Leopard and now my Harmon-Kardon soundstick external speakers are not recognized by either computer. I can unplug the speaker jack from either computer and go right into my iPod Touch and they work fine. I called Apple Care and they had me reset the PRAM which did nothing. Never had an issue with previous iMac's we've owned. It's like the jack inputs jack on both computers aren't connected to anything. I get nothing but the internal speakers being recognized when I go to System Preferences and then Sound. This seemed to have happened when I upgraded to OSX 10.5.8 on my last iMac. Any suggestions? Thanks.

iMac 20', Mac OS X (10.6)
  • Kenichi Watanabe Level 7 Level 7 (30,465 points)
    These are the SoundStick speakers that connect using a regular mini-jack to the iMac audio output, correct? I ask, because earlier SoundStick speakers connected using USB.

    If you connect regular headphones, such as iPod earbuds, to the iMac's audio output mini-jack, do they work? If they do not, the problem is more general than the SoundStick speakers.

    If you connect the speakers to some other device, such as an iPod, do they work?

    As a test, you can create a new admin user account in System Preferences Accounts pane

    http://docs.info.apple.com/article.html?path=Mac/10.5/en/8235.html

    Log out and log in to the new account, where you will be using default user preference settings for Snow Leopard. Do the speakers work in the new account?