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Problem with .docx files and Office 2004

11858 Views 16 Replies Latest reply: Nov 13, 2009 8:28 AM by elliotcolbert RSS
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Dbontjes Level 1 Level 1 (0 points)
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Sep 8, 2009 12:51 PM
After the upgrade to Snow Leopard, I now am receiving a message "There is not enough memory or disk space to convert." when I try to open a Office 2007/2008 docx file. The error does not happen on all docx files, but only on files over 100kb. The same files that do not work now, all worked prior to upgrading to Snow Leopard. I am using a fully patched Office 2004 (11.5) in addition to the open XML compatibility software 1.1.1 from Microsoft. I have removed all error and duplicate fonts and repaired disk permissions.

I have looked on both Apple and Microsoft for an answer, but nothing except Microsoft claiming Office 2008 will work seamlessly with Snow Leopard.
MacBook Pro 17", Mac OS X (10.6), 2Gb Memory and 20Gb free hard disk
  • Carla Carson Level 1 Level 1 (0 points)
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    Sep 21, 2009 2:06 PM (in response to Dbontjes)
    Help, I too am having the same problem after installing Snow Leopard. I bought Office 2008 to upgrade from Office 2004 and that has created worse problems. I've deleted Office '08 until the bugs are worked out of Snow Leopard. Any help is much appreciated (:
    I'm sorry I upgraded to Snow Leopard!!
    MacBook Pro Laptop, Mac OS X (10.5.4)
  • tancao Level 1 Level 1 (35 points)
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    Oct 1, 2009 12:10 PM (in response to Carla Carson)
    Snow leopard is really suck, I now can not open some .docx files,the file is very small 56Kb, and I always got this message "There is not enough memory or disk space"

    I use my daughter macbook with leopard 10.5.x, and open it fine,both machine has the same set-up, the only different is leopard vs. snow leopard.

    Just a note, this is the workaround for me, when the file failed to open, I can use text editor to open it on snow leopard machine
    Macbook Pro Unibody 2.53GHz 4Gb w/ VMware_XP, Windows XP Pro
  • juliamontgomery Level 1 Level 1 (0 points)
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    Oct 12, 2009 6:28 AM (in response to Dbontjes)
    I just came across this problem too. Very frustrating. I just got this new MacBook Pro last week (so I'm using Snow Leopard too). I installed Office 2004, updated it to 11.5, and installed the open XML conversion software, but no dice. I absolutely should have plenty of memory and disk space to do any docx conversion.

    Also, I'm only trying to convert a 20KB docx file, so large file size isn't an issue here. And my copy of Office 2004 is totally legit, in case that's a question.

    I really need to be able to open docx files for work, so this is a real problem for me. Help me, Apple-wan Kenobi!

    Message was edited by: juliamontgomery
    MacBook Pro, Mac OS X (10.6.1), 4 GB of RAM, ~200 GB of harddrive space available
  • Ian-K Level 1 Level 1 (100 points)
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    Oct 12, 2009 6:36 AM (in response to Dbontjes)
    .docx files can ONLY be opened on office 2007 for pc or office 2008 for mac
    they will not work on office 2003 or office 2004 for mac.
    generally you cannot convert them, instead the files need to be saved as office 97-2003 compatibility.

    office 2008 works fine on snow leopard
    Macbook Pro 2.5 Ghz, Mac OS X (10.6.1), Windows Dektop PC, 32gb Iphone 3Gs
  • Andy Highberger Level 2 Level 2 (445 points)
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    Oct 12, 2009 7:20 AM (in response to juliamontgomery)
    juliamontgomery,

    This is perhaps not a solution to your problem, but NeoOffice can open .docx files, convert them to other formats, and was my replacement for office until I purchased iWork.

    It is also free (as in beer) and can be downloaded here:
    https://www.neooffice.org/neojava/en/earlyaccessdownload.php

    HTH
    2.93 Ghz Quad MacPro G5 Dual 2.7 GHz, MBPro 2.5 GHz, iMac C2D, Mac OS X (10.6.1), PowerMac G4, Ti MacBook 867 MHz, WallStreet PB, FatMac 512KB
  • former window user Level 1 Level 1 (0 points)
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    Oct 19, 2009 2:20 PM (in response to Ian-K)
    office 2004 has a patch that's downloadable from the MS website. It allows users to convert .docx and .xlsx files to be converted into 2004 format. I've been having the same issue as above. Since upgrading to Snow Leopard, this no longer works. I get the same memory error as other users. Does anyone know of a work around?
  • Graham Outterside Level 4 Level 4 (2,910 points)
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    Oct 19, 2009 2:37 PM (in response to tancao)
    tancao wrote:
    Snow leopard is really suck, I now can not open some .docx files,the file is very small 56Kb, and I always got this message "There is not enough memory or disk space"

    Actually Snow Leopard is fine and its your understanding that suck_s. Your issue is with the converter which cannot cope with the file translation and goes into an interminable loop. There actually is enough space, but the converter is non-functional, which is not Apples fault.

    Perhaps aim your ire at Microsoft next time where it lies ?
    MacBook Pro 15", Mac OS X (10.6.1), iPhone 3GS 32G
  • garethheal Level 1 Level 1 (0 points)
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    Nov 3, 2009 3:10 PM (in response to Dbontjes)
    Did you get a solution to this?? I've just stumbled across exactly the same problem.

    It's incredibly annoying.

    Any help appreciated,

    G
    Macbook, Mac OS X (10.6.1)
  • donv (The Ghost) Level 5 Level 5 (4,600 points)
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    Nov 3, 2009 3:15 PM (in response to Dbontjes)
    Look for the patch mentioned above or other update on [MacTopia|http://www.microsoft.com/mac/default.mspx]. Also, you can join in on the Mactopia forums to help solve your problem.
    15" 4 GB 2.8 GHz 500 GB MacBook Pro with LaCie 1TB external 7200 RPM RAID 0, Mac OS X (10.6), PowerBook 540c; iBook G4; 2 Dell Laps; 1 HP Lap; Mega Gateway FX Desk
  • elliotcolbert Level 1 Level 1 (10 points)
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    Nov 3, 2009 3:33 PM (in response to Dbontjes)
    Also having this issue. Asked at mactopia and was instructed to delete font caches and remove duplicate fonts (see here: http://www.officeformac.com/ms/ProductForums/Office/4363/1), which I tried with no luck. Any other ideas?

    Thanks.
  • donv (The Ghost) Level 5 Level 5 (4,600 points)
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    Nov 3, 2009 4:24 PM (in response to elliotcolbert)
    I think you need an update--assuming a pertinent one is available. There was an update to Windows Office 2003 (or whatever) to allow improvements in opening (or maybe to open period) the files native to Windows Office 2007 (or whatever). I would imagine there is a similar update for Mac Office 2004, but I can't swear to it. I'd search the heck out of Mactopia.

    What those at Mactopia suggested is not likely to be your solution. So, also go back and ask about updates to Mac Office 2004.
    15" 4 GB 2.8 GHz 500 GB MacBook Pro with LaCie 1TB external 7200 RPM RAID 0, Mac OS X (10.6), PowerBook 540c; iBook G4; 2 Dell Laps; 1 HP Lap; Mega Gateway FX Desk
  • bphendri Level 1 Level 1 (115 points)
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    Nov 3, 2009 6:28 PM (in response to Graham Outterside)
    I use Office 2008 with no problems,

    Just wondering if the problem lies in the fact that the converter is PPC, and is having problems running under Rosetta in SL?
    Mac Pro 8-Core 3.0GHz. , 15in Powerbook G4, Mac OS X (10.5.7)
  • elliotcolbert Level 1 Level 1 (10 points)
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    Nov 4, 2009 8:54 AM (in response to donv (The Ghost))
    I would assume an update is required as well, however I don't believe there is one available. The most recent update to the converter is 1.1.1 on August 6, which I'm using. Could just be a matter of waiting until a fully SL-compatible update is released, assuming there's one forthcoming...
  • elliotcolbert Level 1 Level 1 (10 points)
    Currently Being Moderated
    Nov 4, 2009 8:56 AM (in response to bphendri)
    I guess this is possible, however I have successfully opened .xlsx files with the same converter so if so, the problem would be isolated to Word.
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