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Is this really the way a Mac should work????

Having used pc's up until a year ago and like so many others having problems with them I decided to switch to a Mac. All has been well and I have been very pleased that I made the switch. But now along comes SL. My only problem since it's install is with an Epson printer that no longer will work. Even if I incorporate Rosetta into the mix the printer will not work at all. The Canon printer that I have works ok. But the Epson is the photo printer needed for photo jobs.
Obviously I'm not happy about this printer problem but at the same time I'm very happy that I don't seem to have all the problems that others on this forum have documented.
Guess I should have asked this question before installing SL but is it common for this many problems when an OS upgrade comes out from Apple??

mac pro, Mac OS X (10.6)

Posted on Sep 9, 2009 5:40 AM

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15 replies

Sep 9, 2009 6:16 AM in response to aussiedogs

Guess I should have asked this question before installing SL but is it common for this many problems when an OS upgrade comes out from Apple??


As a general rule it's not a good idea to upgrade your OS without making sure apps and hardware you must have on a daily basis will still work. I would recommend you always maintain a copy of a working system on another partition or drive so you can continue with work required to earn a living if the upgrade does cause problems.

Sep 9, 2009 6:25 AM in response to Lyssa

As with any upgrade, there's a bit of a bump in the road right around when the OS is released--3rd-parties are still playing "catch up" in order to get their devices/software working well with the new OS.


Third-parties have no excuse for playing "catch-up," since betas of Snow Leopard have been available to them for at least six months. (The first betas apparently went out in fall of 2008, but were more exclusive than later betas.) Further, we've known Snow Leopard was coming for at least a year. Print drivers should have been updated before now.

Of course, this is not to say that Epson has or has not updated their drivers, since - as you pointed out - we don't know if the OP has checked for updated drivers yet.

Sep 9, 2009 6:43 AM in response to The hatter

It isn't catch-up, its 'wait until we see the final code so we don't waste our time while it keeps changing'

Even MICROMAT has to see final retail copy and is still evaluating what if anything to do to TechTool Pro.


I would expect that a low-level diagnostic utility like TechTool Pro would need to wait for a final version, but this is no excuse for application developers or printer manufacturers. I didn't even need to update my Canon print driver, my printer works just fine with the same old version I used in Leopard.

Sep 9, 2009 12:20 PM in response to aussiedogs

I can't even work out how to ask a question on this forum i'm doomed. I want to know how to transfer my photos from my old pc to the new mac. After reading all the hype before i bought the thing i thought i'td just be a matter of sticking a usb cable from one thing to the other and it would do it all automatically but I can't find any information on it at all what is going on..jeeze i am not cut out for this..

Sep 9, 2009 3:21 PM in response to aussiedogs

Hi, at the moment they are just on my old pc. I am in process of trying to put them onto an external hard drive but I'll be buggered if I can get the thing to work. This is the second external hard drive I've tried to make work. This one is called 'my book' and i just cannot see how to work the **** thing. It's attached and an all that but how the **** do i get my photos on it I do not know I just feel like throwing it all in the bin it's driving me mad. Listen thanks so much for replying though it's very kind of you but I really think there is no helping me my brain just cannot compute..

Sep 9, 2009 4:56 PM in response to applefried

Hi applefried... log on to Apple UK, set up an appointment at the genius bar, trek down there with computers in hand and if you recently bought the computer I'm pretty sure they'll show you how to migrate files for you. In Los Angeles, if you bring in the computers they just hook em up and do it while you wait. You might like to give them a call to see if they offer the same service in the UK before schlepping though to be on the safe side. The genius bar is "free"... unlike the geek bars for the Pee Cees

Also, they have tons of mini seminars at the Apple stores, sit in on a couple and ask some questions.

Sep 9, 2009 11:01 PM in response to applefried

Hi Applefired.
There are three Apple stores in London. You should be able to book your appointment at the genius bar online by following this link:

http://www.apple.com/uk/retail/geniusbar/

They should be able to get you started without a hitch. I made the switch from PC to Mac just over a year ago and I remember the first few months were quite frustrating at times as the macs just do things differently.

Sep 10, 2009 2:41 AM in response to peterrw

Thankyou, yes I will make an appointment.. I'm going to try one more thing first though, my photos are on Googles picasa and i'm going to try exporting the whole thing over as someone has very kindly explained a way to do it on google help.. you guys are so great helping with all this i can't thank you enough i've been really banging my head on the wall it just doesn't come naturally to me and i'm very grateful!

Sep 10, 2009 4:10 AM in response to thomas_r.

Thomas A Reed wrote:
Third-parties have no excuse for playing "catch-up," since betas of Snow Leopard have been available to them for at least six months.


Regarding printer companies in particular, the "excuse" (if you want to call it that) is often more financial than technical because they produce so many different printer models over a few years time. Obviously, when a new OS nears release the potential workload of the company's programming staff increases dramatically. Since good programmers don't typically work cheap, the company may not be able to justify maintaining a staff large enough to produce drivers for all those printers as quickly as its customers would like, so they prioritize development according to anticipated demand, installed base, etc.

With the economy as it has been, & two major OS upgrades in the works (Windows 7 & Snow Leopard), I would imagine this is a major reason for playing "catch-up," especially for companies like Epson that have seen double digit declines in income over the last year or more.

Is this really the way a Mac should work????

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