Q: iTunes LP download not completing Err= -19

I've got the following reply from their support:

"Leslie here, from the iTunes Customer Support Team. I understand that you are unable to download the digital booklet from the album "Grateful Dead itunes LP American Beauty". I apologize for any frustration this issue has caused you. Rest assured I am more than happy to assist you today!

The error you describe may be caused by the presence of web acceleration or firewall software. While the iTunes Store is unable to provide technical support, I can recommend that you either test your connection to the iTunes Store without the presence of this software or configure your system to allow access to the iTunes Store's address."

But I DON'T have any accelerator or firewall software!!! which means I'm stuffed now?!! I bought two LPs the Grateful Dead and the Bob Dylan one for the same reason as all the others, lyrics, extras etc. and I'm only getting the songs. How ridiculousis this. Apple better resolves this before I scream and shout to all the major apple web sites

Yep, same problem with the Dylan LP. No firewall or other net software running.

I contacted support on this after I had the same issue. I authorized them to log into my account to see if they could duplicate the same problem. They were unable to but they re-issued the LP to me to try downloading again. I downloaded the LP on my Macbook, at the end I received an error -5000. I attempted to complete the download again and began receiving the err = -19 error same as before. I have a Windows machine with the same library so I tried it on there. It worked. I am not sure if everyone here having the issue is using Mac but switching to Windows worked for me. That is the first and last time I will ever say that! Bleh!

I also tried different country downloads (I have a USA and Australia account)both downloads (Grateful Dead in USA and Dylan in Aus) got the same problem (-5000 first and then when you tried downloading it again it's error = -19)

I'm still getting the error, 36 hours later, on a Windows machine. Something's definitely not right. It's the Dave Matthews Band LP, for the record.

hi guys.

I have the same problem with the Muse iTunes LP !
is there any possibility to reclaim the money?

I'm having the same problem with the Jay-Z Blueprint (Deluxe Version) iTunes LP album.

Message was edited by: maddviper

ME TOO! I have been watching this thread for a day now, there seems to be no resolve. My itunes looks like this when processing both the new LP and iTunes Extras content :

img src="http://farm3.static.flickr.com/2580/3909206778c928941f02b.jpg

ME TOO! I have been watching this thread for a day now, there seems to be no resolve. My itunes looks like this when processing both the new LP and iTunes Extras content :

farm3.static.flickr.com/2580/3909206778c928941f02b.jpg

I'm having this with the Muse LP. While waiting for Apple to give an F, I've compiled a chart of most complained about artists:
4 posts: Grateful Dead
3 posts: Bob Dylan
2 posts: Dave Matthews Band, Norah Jones, Muse
1 post: Tyrese, Jay-Z
I'm sure the customer support team at Apple will find this more useful than technical information if they really believe there's something wrong with people's firewalls.

Just got off a chat with apple
• Hi, my name is Aaron R.. It'll be just a moment while I review the comments you provided.
• Aaron R.: Hello Shawn
• Shawn : Hello, I am having the problems listed on this form:
• Shawn : http://discussions.apple.com/thread.jspa?messageID=10181373#10181373
• Aaron R.: Give me a sec to look it up, Shawn
• Aaron R.: Seems to be an ongoing issue, Shawn
• Aaron R.: I'm getting some information right now to see what we can do to fix it
• Aaron R.: Hang tight for me
• Aaron R.: Is there a digital booklet attached to the album?
• Shawn : Yes, That is the whole reason I purchased the lp
• Aaron R.: Its the booklet that messing it up
• Aaron R.: Give me a sec to pull up your account
• Shawn : Correct everything else downloaded. I have downloaded booklets before in the previous edition of iTunes.
• Aaron R.: I understand
• Aaron R.: Its some booklets that make everything else mess up
• Aaron R.: I'll have to remove it from your download queue
• Shawn : OK
• Aaron R.: I just removed it
• Aaron R.: You can try redownloading that booklet
• Aaron R.: let me see if i can repost it
• Shawn : tell me when I should try again please.
• Aaron R.: not a problem
• Aaron R.: give me one sec
• Aaron R.: Go ahead and check available downloads, Shawn
• Shawn : The ITunes store is temporarily unavailable. Please try again later.
• Aaron R.: You should try it again, then
• Aaron R.: Did you update to iTunes 9?
• Shawn : Yes I am running ITunes 9. I will exit the program and start again.
• Aaron R.: ok
• Shawn : Still getting the error when checking for downloads, I can access the store though
• Aaron R.: Yea, its that booklet
• Aaron R.: It's just not working with the store
• Aaron R.: I'll have to remove it again from the download queue because it may mess up any other download you try
• Shawn : OK
• Aaron R.: I have to wait 30 seconds to remove it, but it will be gone here in the next 30 minutes
• Shawn Bilak: OK
• Aaron R.: Anything else I can help with?
• Shawn : No except I would like to get that booklet. Can it be sent via email and then imported into iTunes?
• Aaron R.: I don't believe that we can do that
• Shawn : So how will I get the booklet?
• Aaron R.: I know the issue is an emerging issue, so Apple is working with the situation as we speak
• Aaron R.: I would say you could try in a few days
• Shawn : Will it continue to show up in my available downloads, and I will just keep trying?
• Aaron R.: I can leave it in your available downloads if you would like
• Aaron R.: And yes, you can keep trying
• Shawn : OK, I understand, When do you think the store being temporally unavailable error will go away?
• Aaron R.: I can't say, Shawn
• Aaron R.: We really only deal with the billing info
• Aaron R.: It shouldn't be that long tho
• Shawn : OK I will try to purchase a small download then and see if the store becoms available.
• Aaron R.: ok
• Shawn : OK a video is now downloading.
• Shawn : but when i check for available updates the store is still temporally unavailable.
• Shawn : So you are suggesting I just try again in a few days and see if the problem is resolved. Do you have a case # I can reference incase this booklet becomes lost before I can download it?
• Aaron R.: We don't actually have a case number, but let me see if I can pull up an order number
• Shawn : OK that will work, come to think of it I have not recieved a receipt via email for this purchase.

for the record, I purchased DMB iTunes Pass...

It's important that Apple understand it's not just a digital booklet, like the pdf's from previous iTunes albums. The part that won't download is ALL of the LP content, including the menus, special interview videos, etc. It's the only reason any of us purchased the LP albums. The special content.

And it's definitely a problem with the new LP content only. I also bought the Doors LP album, and it's the same error. All of the music and music videos download fine, but the LP content file won't complete.

Maybe they didn't update to Snow Leopard Server yet?

I'm also having problems downloading the exclusive new LP content for Muse's latest album.

I actually 'pre-ordered' the album via iTunes music store link a few days ago while the LP feature was listed, and the LP definitely shows up in my 'order history' list. My firewall was on (great, so I expose myself trying to get something that is supposed to encourage me to use digital distribution!), but since then turned it off and relaunched iTunes 9 with no avail. I did see a box that briefly popped up about 'receiving bonus content' (cant remember the exact words) but nothing actually occurred. If Apple didn't have the exclusive content I would have simply ran out to the stores later today to buy their album!