Gus NYC
Level 1 (65 points)

Q: I can't update Genius - Error (4002)

Every time I try to update the Genius feature, I get an error

"You could not complete your iTunes Store request.An Unknown error occurred (4002)"

Other computers in the same network updated successfully.

Any suggestions about how to fix this?

Thanks

uMBP 3.06- MBP 2.4 - iPhone 3Gs, Mac OS X (10.6)

Posted on Sep 9, 2009 3:53 PM

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Gus NYC

Q: I can't update Genius - Error (4002)

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  • by Lombok dude,

    Lombok dude Lombok dude Dec 16, 2010 6:29 PM in response to abavetta
    Level 1 (0 points)
    Dec 16, 2010 6:29 PM in response to abavetta
    I've tried everything previously on this post and nothing worked, this is what worked for me.
    I just got off the phone from apple care and this is what i tried
    Firstly delete iTunes but go here first
    http://support.apple.com/kb/ht1224
    only follow from point 1 to 20 don't go past point 20 if you want to keep all previous settings intact.
    install latest iTunes
    update genius - this didn't work for me.
    I turned genius off and on - hooray, genius updated and i have all my genius mixes

  • by Lombok dude,

    Lombok dude Lombok dude Dec 20, 2010 6:36 PM in response to Gus NYC
    Level 1 (0 points)
    Dec 20, 2010 6:36 PM in response to Gus NYC
    I've tried everything previously on this post and nothing worked, this is what worked for me.
    I just got off the phone from apple care and this is what i tried
    Firstly delete iTunes but go here first
    http://support.apple.com/kb/ht1224
    only follow from point 1 to 20 don't go past point 20 if you want to keep all previous settings intact.
    install latest iTunes
    update genius - this didn't work for me.
    I turned genius off and on - hooray, genius updated and i have all my genius mixes

  • by blacksun,

    blacksun blacksun Dec 28, 2010 11:30 PM in response to Farlander
    Level 1 (0 points)
    Dec 28, 2010 11:30 PM in response to Farlander
    1) Turn off Genius via the Store menubar item in iTunes
    2) Quit iTunes
    3) Delete the cookies via Safari as described above using "apple" as the search term -- using "apple.com" did not work for me
    4) Start iTunes and turn on Genius via the Store menubar item
    5) Genius should start from scratch

  • by justinav,

    justinav justinav Jan 7, 2011 1:09 AM in response to Gus NYC
    Level 1 (0 points)
    Jan 7, 2011 1:09 AM in response to Gus NYC
    Hey Guys,

    Removed the Genius library as instructed and it worked perfectly, thanks for the help!!

  • by loboss,

    loboss loboss Jan 24, 2011 12:28 PM in response to GMCMSDADMIN
    Level 1 (0 points)
    Jan 24, 2011 12:28 PM in response to GMCMSDADMIN
    Short and sweet. Perfect!

  • by 666spd,

    666spd 666spd Mar 5, 2011 9:00 AM in response to loboss
    Level 1 (0 points)
    Mar 5, 2011 9:00 AM in response to loboss
    This just started for me yesterday. Says our network connection timed out. Does it on two different computers/iTunes. Updated to 10.2 and it does the same thing. If my network connection is timing out how was I able to download the latest version???

    Just as well, seems like Genius is turning into another step-child that Apple will kill off queitly. How come Misery Indexs' previous albums were recognized by Genius but there latest and most popluar is "unavailable"? For over a year now??? Did somebody not realize that they might be biting off more thatn they could chew by offering such software? Get with the times and keep it current....and working.

  • by TJMoir,

    TJMoir TJMoir Apr 4, 2011 8:05 AM in response to Gus NYC
    Level 1 (0 points)
    Apr 4, 2011 8:05 AM in response to Gus NYC
    I had this problem for weeks. I fixed it my turning Genius off and then turning it back on. The downside is that I lost any Genius playlists that I had. The upside is that I did not have to manually delete ant cookies.

  • by OC Guy,

    OC Guy OC Guy Jun 18, 2011 10:41 AM in response to Gus NYC
    Level 1 (0 points)
    Jun 18, 2011 10:41 AM in response to Gus NYC

    I've had this problem for 6 months and never got around to running steps 1-19 as I seen.  It worked!!!  Thanks

  • by DNeff,

    DNeff DNeff Jan 1, 2012 4:52 PM in response to Gus NYC
    Level 1 (0 points)
    Jan 1, 2012 4:52 PM in response to Gus NYC

    Here is a simple solution that worked for me.

     

    Turn off iTunes Match.

         -this deletes genius

    Turn on iTunes Match

         -error resolved

  • by magpie57,

    magpie57 magpie57 Feb 6, 2012 9:49 AM in response to Gus NYC
    Level 1 (0 points)
    Feb 6, 2012 9:49 AM in response to Gus NYC

    I too have this error message. What is this business with cookies and where do I find it. This is only the fourth or fifth error message I have had including library cannot be saved, loosing artwork, not transferring artwork, etc. I only use Windows 7 on a personal computer. I am not computer literate  - lead me though it,  please?

  • by nz_skater,

    nz_skater nz_skater Feb 19, 2012 10:46 AM in response to magpie57
    Level 1 (0 points)
    Feb 19, 2012 10:46 AM in response to magpie57

    I've just resolved this on Windows 7.

     

    1. In iTunes, click Store, then Turn Off Genius
    2. In Windows Control Panel, open Internet Options
    3. Under Browsing History, click Delete. Only leave the Cookies check box ticked
    4. Click Delete
    5. Open iTunes
    6. Turn on Genius

  • by William Fiveash,

    William Fiveash William Fiveash Mar 17, 2012 10:45 AM in response to NuPress
    Level 1 (93 points)
    Mac OS X
    Mar 17, 2012 10:45 AM in response to NuPress

    Yep, just tried turning Genius off then on again and the error went away and my Genius data was updated.

  • by matwho,

    matwho matwho May 9, 2014 6:22 AM in response to Jessi Hance
    Level 1 (0 points)
    May 9, 2014 6:22 AM in response to Jessi Hance

    This worked for me. Thanks.

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