Skip navigation
This discussion is archived

iTunes 9 Not Recognizing iPod

97517 Views 104 Replies Latest reply: Mar 7, 2010 12:07 PM by Oki RSS
  • Laconstance Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2010 1:47 PM (in response to atrament)
    Eeeek! I haven't tried to update my iPod Touch since updating to iTunes 9.0.3. Now, I'm almost afraid to try.
    PowerBook G4 12", Mac OS X (10.5.8), iPod 3 20GB dock, iPod Touch 3 64GB
  • septicstumpen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 4, 2010 4:58 PM (in response to Andrew Martone)
    don't do it !
    it would be nice if apple atleast said their trying !
    903 seem to make it worse
    Windows XP, 2.19 ghz- 2gb ram - sp3 2x ipod classics 80gb-1x ipod touch-1x nano
  • arp77 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 5, 2010 3:59 PM (in response to Andrew Martone)
    Tried upgrading to 9.0.3 and still getting the same old device not recognized/drivers could not be installed properly...STOP WASTING YOUR TIME ON IPOD TOUCH'S FOR GIANTS AND GET THIS FIXED PLEASE!!
  • Oki Level 2 Level 2 (210 points)
    Currently Being Moderated
    Feb 6, 2010 4:07 PM (in response to arp77)
    LOL. I have this Classic useless brick too.
  • Laconstance Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2010 7:58 PM (in response to Oki)
    My iPod 3rd Gen with the 4 buttons and touch wheel was not being recognized by my computer (System Profiler confirmed this when I plugged the iPod via firewire into my computer), so I could not sync to iTunes. (I confirmed that the firewire port was good.) When I plugged the old iPod in with the USB cable from my iPod Touch, it would recognize the iPod, but then the sync would abort with the message that battery power was exhausted, even though it had a full charge.

    O.K., for all of you who have early iPods that are is not recognized by iTunes or your computer or both. Here is the workaround:

    Buy a Y-cable for iPod that has the usual iPod or dock connector on one end, then a splitter from there into two cables: one for firewire and one for USB 2. Apple no longer makes/sells one of these cables, but they seem to be readily available online. I am in Mexico, and bought one at a WalMart!

    So, turn off iTunes.
    1) Plug the dock connector end of the Y cable into your iPod or dock.
    2) Plug the firewire end of the Y cable into your power block and plug it into the wall
    3) Plug the USB end of the Y cable into your computer
    iTunes should start up automatically (if you have set it to do this), and the sync should progress normally. It was like magic!

    I think that iTunes 9 must somehow be configured to work with USB, and not firewire. Using the y cable that allows you to connect to the computer with USB but plug your iPod into an external power source via firewire did the trick.

    Hope this helps you frustrated folk out there!
    PowerBook G4 12", Mac OS X (10.4.11), iPod 3 20GB dock, iPod Touch 3 64GB
  • quangt84 Calculating status...
    Currently Being Moderated
    Feb 8, 2010 9:41 PM (in response to Adam de Jong)
    What about those who choose to manually add music to their classics and are having this issue? My PC freezes when this piece of #%$! connects via USB and I can't remove or add music.
    PC, Windows XP
  • septicstumpen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 10, 2010 3:23 PM (in response to quangt84)
    yes . i manually manage music , and yes having problems ..
    Windows XP, 2.19 ghz- 2gb ram - sp3 2x ipod classics 80gb-1x ipod touch-1x nano
  • septicstumpen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 11, 2010 4:58 PM (in response to septicstumpen)
    and still no fix or a comment from apple !
    Windows XP, 2.19 ghz- 2gb ram - sp3 2x ipod classics 80gb-1x ipod touch-1x nano
  • uncleho Level 2 Level 2 (180 points)
    Currently Being Moderated
    Feb 15, 2010 11:24 AM (in response to Andrew Martone)
    I developed this problem to. I logged out and back in... and it worked!
    15 inch MacBook Pro, Mac OS X (10.6.2)
  • septicstumpen Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 15, 2010 2:57 PM (in response to uncleho)
    mmmm.. guess what this doesn't solve nothing .

    AND STILL NO COMMENT FROM APPLE !!
    Windows XP, 2.19 ghz- 2gb ram - sp3 2x ipod classics 80gb-1x ipod touch-1x nano
  • gumball Calculating status...
    Currently Being Moderated
    Feb 18, 2010 12:29 PM (in response to septicstumpen)
    My husband NEVER updated itunes because he hated when things went wrong. So one day I went in and updated. Maybe a month or two ago. Since then it doesn't see his ipod, but it sees my ipod touch. He LIVES for his ipod and is dying. Tried restarting and everything. Any ideas?
    Power Mac, PowerBook, Imac I7, Mac OS X (10.5.3)
  • BK-Sleeper Calculating status...
    Currently Being Moderated
    Feb 19, 2010 12:13 AM (in response to Andrew Martone)
    Hopefully I can help...

    1. Save ALL of the content you have in Itunes, on an external hard drive. Music, videos, photos, everything. You can drag and drop from Itunes itself to the hard drive.

    2. Wipe the hard drive back to it's factory state. (Consult your manufacturer guide or support to do this.)

    3. Install Itunes 8 (EIGHT), any version you can find. Google it. Download.com (Cnet) has a link to one.

    4. Once you have that installed, drag and drop your files from the external hard drive to the Itunes menu.

    5. Plug back in your Ipod. You MAY get an error message or Itunes will lock up. I'm going to guess that this is because Itunes 9 pretty much screwed up the Classic firmware. Don't quote me on that though.
    This whole step is circumstantial, but if you wrestle enough with the format function and restore button with your Ipod, you can HOPEFULLY get it functional again. I had to use a relative's laptop to fix my Classic, but that was after I was fighting with the format and restore for a few minutes.

    Caution: DO NOT UPDATE TO ITUNES 9. DO NOT UPDATE ITUNES *_AT ALL_* unless Apple EXPRESSLY informs us that the new update will either fix our Classics or not screw them up.

    The whole hard-drive-wiping may seem a little extreme, but if you love your music as much as I love mine, then it's a small price to pay. I can't guarantee that this whole process will 100% fix your Ipod, but it's more help than you're going to get from Apple.

    Good luck people.

    Message was edited by: BK-Sleeper
    Alienware Aurora, Windows XP
  • patto22 Calculating status...
    Currently Being Moderated
    Feb 26, 2010 3:19 AM (in response to Andrew Martone)
    Good Morning All, i have had this problem this week, i formatted my PC, my iphone on another PC and stil had this proble. i have updated the bios on my asus p7p55d le motherboard and all is working well.
    hope this helps
    MESH, iPhone OS 3.1.3
  • c2wak Calculating status...
    Currently Being Moderated
    Mar 3, 2010 6:27 AM (in response to Andrew Martone)
    All,
    I have an Ipod 80Gb classic and hadnt connected it to my mac / ITunes for a good few months. I connected it and ITunes wouldnt pick it up, it would however show up on the desktop and mount correctly. I tried alot of things on this forum but nothing seemed to work.
    I just want to share this with you incase you too have been bitten by ITunes Version 9.x
    1) Remove ITunes completely from your MAC / PC. For MAC I used 'CleanApp' which ensures all components of an application are removed. But you could do it manually if you know where all the files are if any left behind.
    2) Open up your IPod in 'Disk Utility' and delete the partition. Then re-verify and repair if prompted from the verify.
    3) Remove the IPod from the MAC / PC and reboot the MAC / PC.
    4) Download and Install ITunes 8.2 - you can download this anywhere, just google it. Then once installed, reboot.
    5) Then connect your IPod, you will most likely get an error saying that your Ipod has been found but its been unable to communicate with it.
    6) Install IPod Support Tools from the MAC OSX CD, reboot.

    When the laptop comes back up, your IPod will have regained connectivity with ITunes and now has the correct associated Icon.

    This still doesnt excuse Apple and the appauling job they have done testing ITunes 9.x before releasing. In addition the lack of support and response from anyone at Apple on acknowledging the fault, or indeed suggested fixes or patches.

    Please do respond if this works for you, like i said i tried everything and this was the only thing that worked for me.

    Good Luck all
    ChrisW
    MacBook Pro 2.80Ghz 4GB 1067Mhz DDR3, Mac OS X (10.6.2)
  • Oki Level 2 Level 2 (210 points)
    Currently Being Moderated
    Mar 7, 2010 12:07 PM (in response to Andrew Martone)
    I've made a reset on my iPod. Problem solved for me.
1 ... 3 4 5 6 7 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.