beaconfield
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Q: After iTunes 9 upgrade iPod Classic is corrupt without ability to restore

I am upset right now, so this will seem a bit harsh. I do not really care if this has been posted, it needs to be said again.

I upgraded my Windows Vista x64 PC to iTunes 9 today and attempted to sync my iPod Classic 80GB to iTunes. It failed and it became apparent after doing some searching online that the hard drive was corrupt. After connecting my iPod to the PC again, iTunes told me that the iPod was corrupted need to be restored. After downloading the update and extracting it, the iPod restore process begins and then fails.

I've tried to restore my iPod on Mac and Windows, and I've tried all the recommendations from Apple regarding the error that I get, something about the restore failed due to an unknown error 1439. Thanks Apple for unknown errors.

This is a relatively good condition iPod that is slightly out of warranty and I need to know what I can do to get it repaired. It worked just fine this afternoon and I've never had a problem with it, ever. I know it's a functional iPod I just need a restore but it won't work for me.

Will the Apple Store nearest me help me with this, or will they tell me to take off b/c it's out of warranty????

Questions needing answers.

Thanks for any and all help.

-Matt

iPod Classic 80GB, Windows Vista

Posted on Sep 9, 2009 8:58 PM

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beaconfield

Q: After iTunes 9 upgrade iPod Classic is corrupt without ability to restore

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  • by wisteria2009,

    wisteria2009 wisteria2009 Nov 12, 2009 6:02 PM in response to BK-Sleeper
    Level 1 (0 points)
    Nov 12, 2009 6:02 PM in response to BK-Sleeper
    Hmm, I also waited for a while like you said (just about a minute though) and it did synch up eventually after a lot of "connecting" and "synching" screen switches.

  • by foma,

    foma foma Nov 12, 2009 9:20 PM in response to wisteria2009
    Level 1 (0 points)
    Nov 12, 2009 9:20 PM in response to wisteria2009
    HI gang...3 weeks and still newest idea... leaving it alone doesnt do much it just disconnects... im aftraid to restore it and loose the a-e artists i have... i got an error cant sync -35 or something like it... and new ideas...

    I have tried to send cnet a comment about what apple has done to all of us users, but as you can see the press doent really care.

  • by mumbojumbo1234,

    mumbojumbo1234 mumbojumbo1234 Nov 13, 2009 7:06 AM in response to beaconfield
    Level 1 (0 points)
    Nov 13, 2009 7:06 AM in response to beaconfield
    In the UK there is a sales agreement law that states that something should have a reasonable length of time of use. For example the courts would rule that a TV should in theory last around 5years. So an Ipod just out of date of it warrenty will be rules easily in a trade court of law unworthy and a free replacement ordered to be supplied at no extra cost to the consumer. THESE ARE YOUR RIGHTS, Explain this to APPLE.... It is unfair. They would not want this taken to court and risk it being logged and lost. It is obvious that something APPLE have done is causing problems. Too many people posting here especially if you think that this is only a small proportion of people who actually can be bothered to complain.

  • by SAAB9000AeroFPT,

    SAAB9000AeroFPT SAAB9000AeroFPT Nov 13, 2009 10:02 AM in response to beaconfield
    Level 1 (0 points)
    Nov 13, 2009 10:02 AM in response to beaconfield
    GUYS HELP !!! The ipod doesnt want to sync all of my music. I got about 20gb music it only sync about 2.39gb's and just freeze and doesnt sync anymore than this, i've tryed with restore, restart, disc mode, older itunes (8.0 or something like that), restore, trying it on another laptop and pc and the same thing, just doesnt want to sync more than this (2.39gb's) ... anyone can help me asap ???

  • by Hollie Finch,

    Hollie Finch Hollie Finch Nov 13, 2009 4:12 PM in response to mumbojumbo1234
    Level 1 (0 points)
    Nov 13, 2009 4:12 PM in response to mumbojumbo1234
    THANK YOU VERY MUCH Mumbojumbo1234!
    I for one are very annoyed by Apple's ignorance of this problem. However, several emails to Apple have proved that they just don't seem to care. Unless you speak in the language from the country Luxembourg there is nothing it seems, that can be done. My Ipod is still corrupt and refuses to shuffle songs, as well as refusing to play certain ones! I totally sympathise with you. Several of my posts have been removed promoting a page of FB (facebook) because they are considered slanderous. If Apple actually did something about it, we would all be a lot happier. Just search 'Ipod' btw.
    Also, the new software doesn't seem to work either. Is this a set up to make people fork out vast amounts of money for replacements? Btw this post will probably be removed, so catch it quickly.

    This is my advice:
    Don't plug your Ipod into the computer. It will only cause more damage
    Secondly
    Don't try to make it run too quickly. Usually after four minutes of refusing to play a song you may get a response.

    Good luck!
    Hollie Finch

  • by mooksmom,

    mooksmom mooksmom Nov 16, 2009 8:14 AM in response to RyricKrael
    Level 1 (0 points)
    Nov 16, 2009 8:14 AM in response to RyricKrael
    Okay, yesterday I got a call from ***, a support rep from Apple. He said they have been reading the boards and they know about the problems ipod classic owners are having. So they know they have a lot of people angry with them. Apparently they are trying to call the ones who post on the board. I told him exactly what my ipod was doing. How it basically fried after downloading their upgrade. I did not tell him that I had already remedied it by uninstalling itunes and all of its apps and having to reformat the harddrive in my ipod. It works great now but I had to reinstall itunes 8.0 and it won't let me rent movies without upgrading again. Anyway, his solution was this: http://support.apple.com/kb/HT1925?viewlocale=en_US. (I hope I did that right). Well, I followed the steps and reinstalled itunes 9 again. Plugged in my ipod and now it works fine with the upgrade. For now anyway.

    <edited by host>

  • by hambonehead,

    hambonehead hambonehead Nov 15, 2009 11:11 AM in response to beaconfield
    Level 1 (0 points)
    Nov 15, 2009 11:11 AM in response to beaconfield
    I have my sync settings to automatically sync when i plug in my classic. This works fine 100% of the time, but if i leave it plugged in and then try to sync by pressing the sync button in the lower right corner, it fails and tells me to disconnect then reconnect. That works, but is a major pain. It has never done this in previous iTunes versions. This is only one of several issues since iTunes 9 update.

  • by hambonehead,

    hambonehead hambonehead Nov 15, 2009 11:28 AM in response to beaconfield
    Level 1 (0 points)
    Nov 15, 2009 11:28 AM in response to beaconfield
    Sorry, my earlier post in the Windows area was incorrect, should have been in the Connecting the iPod Classic to Mac area...

  • by RoABoat,

    RoABoat RoABoat Nov 18, 2009 10:39 AM in response to mooksmom
    Level 1 (0 points)
    Nov 18, 2009 10:39 AM in response to mooksmom
    Hey Mooksmom, did you follow the apple reps solution, cause this just happened to my ipod and I will be sooooo ****** if I have to get a new ipod, **** I don't even think I'll by a new ipod. This is crazy, sorry just venting, I can't believe alls apple can say is buy a new one!

  • by ygdrasl,

    ygdrasl ygdrasl Nov 18, 2009 12:50 PM in response to Scott Fitzgerald
    Level 1 (0 points)
    Nov 18, 2009 12:50 PM in response to Scott Fitzgerald
    this disc worked for me.
    as soon as the ipod was repaired by Disc Utility, I was able to use Restore in iTunes.

    thanks, ScottFitzgerald! (love your work)

  • by mooksmom,

    mooksmom mooksmom Nov 18, 2009 1:24 PM in response to RoABoat
    Level 1 (0 points)
    Nov 18, 2009 1:24 PM in response to RoABoat
    Hey RoABoat, yes I did follow the link he gave me and then followed all the instructions exactly. Remember to uninstall anything pertaining to Apple and itunes including Bonjour. The instructions will already tell you that. Do not have your ipod plugged in to your computer while doing this. After you reinstall itunes 9.0 then restart your computer and then go to itunes and plug your ipod. Keep your fingers crossed. Mine is working fine now.

  • by th00r,

    th00r th00r Nov 18, 2009 3:09 PM in response to mooksmom
    Level 1 (0 points)
    Nov 18, 2009 3:09 PM in response to mooksmom
    Hi
    just yesterday i've uninstalled all the Apple software from my pc, following the apple guide step by step, then i've formatted my ipod and then i've reinstalled everything ( itunes 9 ).
    First i've tried to syncronize just a few songs and everything went fine, in a second time i've syncronized all my music library and everything went fine again.
    When i've added a few more song and tried to re-syncronize my ipod classic 80gb itunes gave to me the error message "itunes stopped working" then crashed. When i've opened itunes again, the ipod has made a strange noise like hard disk ticking and the restore screenshot has appeared on the ipod display.

    So there's no solution to this problem. My warranty is still valid, what do you think i should do?

  • by smithers29,

    smithers29 smithers29 Nov 18, 2009 5:22 PM in response to beaconfield
    Level 1 (0 points)
    Nov 18, 2009 5:22 PM in response to beaconfield
    Has anyone had acknowledgement from apple that it is there error?? My ipod classic did exactly the same after the itunes9 upgrade. I have since managed to get about 3500 songs out of 5500 to sync using disc mode. Surely there will be a statement or patch out from apple!!

  • by RoABoat,

    RoABoat RoABoat Nov 18, 2009 8:12 PM in response to mooksmom
    Level 1 (0 points)
    Nov 18, 2009 8:12 PM in response to mooksmom
    Hey Mooksmom, i tried it and my ipod still isn't working , is your ipod working correctly still. I even tried to format my ipod like some people said to do and I can't even do that, so I think the upgrade really screwed it up

  • by RoABoat,

    RoABoat RoABoat Nov 18, 2009 8:15 PM in response to th00r
    Level 1 (0 points)
    Nov 18, 2009 8:15 PM in response to th00r
    Th00r if your warranty is still valid DEFINATELY go to the store and get a new one, I've been trying everything people have said to try to get my ipod working again and it's crazy that I've only had it for not even 2 years yet! I feel like telling the company, Apples grow on trees not $$$
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