Q: After iTunes 9 upgrade iPod Classic is corrupt without ability to restore

I, too am having this problem. Have been forced to restore the ipod 3 times, to no avail. I'm just a couple months out of warrenty as well. I've tried restoring the drive with another program and it has just shown me that there are a number off corruptions on the drive. This happened as soon as I got itunes 9 and am appalled that my ipod 80, which has been working fine, would be busted by the very company that made it. I can't just buy a new one anytime, not having access to money that I can throw away at will. Has anyone had success with repairing the drive?

Hi guys!

I too, was having this problem. I had a 160 GB iPod Classic, slightly out of warranty that was corrupted by the iTunes update. I was mad, cause it was still in absolutely good condition. I tried every steps that Apple suggested and that you guys on this board suggested. But still, my iPod would not show on iTunes, and it was frozen on the Apple logo. My last hope was the Apple Store. So I went today, and after maybe 10 minutes of trying everything, the guy, Dave, entered my Serial Number in the computer. Turns out my iPod was part of a batch that was really corrupted by the update. So he just gave me a new one, and he told me that Apple had corrected this bug, so iTunes 9.0.25 should work fine by now.

So my only suggestion to you guys is : go to the Apple Store nearest you. The guy who helped me was very nice, and very comprehensive, and he aknowledged the problem. I hope this was helpful, and that you will all find a solution real soon, cause I know how bad it is to be without an iPod for so long!

-Julie-Anne

Some interesting post here. Apparently Apple is aware of the problem? They have a list of batches of iPods that are affected by this problem?
If that's true, why don't they contact each of us? We're all in their database!

Apple must be the last company that has not yet understood that staying mute in a case like this will come back to them like a boomerang. Even Nokia is clever enough to recall products if there's a fail but Apple seems to be scared to have a touch of grey on their white.

I'm sorry for all of us that has not yet managed to get this fixed. All I can say is that for me the hard way (reformatting the hard drive of the ipod) worked and still does today.

What a pity that when the push comes to the shovel, Apple is just like all the others or even worse.

I have nothing new to add to this post, except that you can add me to the long list of consumers whose copy of iTunes 9 killed their iPod 5G classic that was two years old. I am so ******. I do have one question: several users have posted that they have successfully called Apple and Apple either talked them through a restore session that worked on their iPod OR that they got permission to pick out a brand-new iPod or something like that. My question is: what phone number (in the U.S.) do we use to reach Apple directly to talk to them about this iPod problem. Thanks!

Same problems here, 15 month old 80gb classic that crashes itself, itunes and the port when I connect. Tried everything to no avail, I'll ring apple tomorrow and if they have no new ideas then I guess I'll have to get a new MP3. Emphasis on MP3 there, not going back to iPods after this. Anyone with similar problems spread the word, apple fully utilise planned obsolescence to boost profits.

The worst thing about this is the timing, with so much unemployment they still look to exploit people.

Hey Everyone, go to the 3rd page of this post, and the is a name Jason L, he is the Apple Rep that I spoke do and has been posting to this thread. He called me and went through some tests with me and finally I just went to the Apple store and got a new ipod. Thanks for the help Jason!

My iPod (160 GB, around 1 1/2 years old) died Thursday night. Straight away, I took a look here, saw that I wasn't the only one to have problems, and made an appointment at a Genius Bar.

The person I met with took a look at my iPod, listened to the pathetic sounds my hard drive was making, and told me I could either buy a new iPod or replace the hard drive myself. When I mentioned this discussion, he laughed and told me that, surely, a software update to iTunes couldn't be the cause of my iPod's failing hard drive, and that I shouldn't take what I read on these here discussion boards seriously.

Much as I hate to say it, I think I'm gonna get a Zune.

Hi
Even though I'm from the UK, I also have this problem, and every post I have made so far has been removed after being deemed 'unconstructive' by Apple. So, I will start with the basics. My 80GB Ipod Classic is just under two years old (admittedly quite old) and as with Maverick 5876 I have the same Windows Software. I foolishly updated after I was plagued with pop ups insisting that I update to iTunes 9 and now my Ipod seems to be completely ruined (it will switch on and function but certain songs, videos and shuffle songs malfunction very quickly)
Under the consumer rights act in the UK (may differ with other countries) the manaufacturer should offer to replace or repair the product at least, with satisfactory repairs made.

< Edited by Host >

Hi there
I couldn't help but notice your quick message, and it does seem highly logical.
I have a 80GB (two year old) Classic and iTunes 9 has wrecked it. It seems to me that Apple may not be doing as well as they think they should be. It could be some horrible cruel extortion trick to make everyone affected spend more money to buy new Ipods (in the UK it's £175 a Classic model and £115 for a Nano). Also, Ipods are sold internationally, so think of all the extra profits they'd be making. My iPod worked perfectly well before I downloaded iTunes 9 and no one will convince me otherwise that this was not caused by updating to the iTunes 9 software.

Several of my previous posts were deleted on the grounds that they were unconstructive. Well, if Apple actually did something about this issue instead of sitting around, then they might have some happy customers, and another point to make is that new Ipods produced now and sold in shops only work and are available with the latest software, which means that the new ones will not work, either.

Apple, please do yourselves a favour. You are losing more customers than you seem to care about, customers who may dump the idea of ever purchasing ANY Apple products again. Ask yourselves-Do you really want that? It is now very competitive in the music player market, and your customers want something that works well, and they can rely on, instead of something which will last five minutes.

I hope this post is NOT deleted.

Thanks for listening

Hollie Finch

Well...would you believe it? My hard drive didn't fail, like the Apple Genius I saw told me it did. I just restored it in Windows with iTunes v9.0.1.

I wish you all luck in fixing your poor iPods.

Hey folks. I think I did make a temporary fix to the problem.

As I mentioned earlier in this thread, *just leave your Ipod connected to your computer. Itunes will freeze, yes; but LEAVE IT LIKE THAT. After about ten minutes passes, Itunes will decide to reset itself and say that it cannot read the Ipod, so it will give you an opportunity to restore and re-sync. This whole process should run without an issue*.

Hopefully this isn't just something that works for me, but it works quite well. Once you get your Ipod fixed this way, try to uncheck the box that says it opens Itunes when connected, in case you need to charge it.

Just leave it disconnected from Itunes until Apple finally decides to get off their lazy [expletive] and actually does something to eliminate this problem completely.

In reply to BK-Sleeper's post immediately above, I have to say that I've tried that and it doesn't work in my case. I think the maddening problem here is that dozens of people find fixes that they think work, and sometimes they do work, and sometimes they only work temporarily. There doesn't seem to be a cure-all. I called Apple support last night and got a helpful guy on the phone, but he did not admit to this being a widespread problem, even though I told him it was. He talked me through some procedures which didn't work, and he finally said to take the iPod to a Genius store to have them attempt to restore it. he did not offer to send me a free iPod (like some consumers have reported on this post). Right now, I am downloading iTunes 7 on a different computer and trying to restore my iPod that way. This is really a drag.

And what about us who are not synching? Nothing solves this problem. Nothing.

I don't know if it's because of the same itunes issue, but my ipod (Classic, 80gigs, no warranty) feels corrupted... it has (almost) all the most common symptoms you've mentioned, and I can't do a thing when it's plugged in, iTunes can't recognize it... Windows shows that "it's there" but doesn't let me even format it... only winamp can recognize my ipod and actually play songs... but I don't know if I can do something to fix it from there...

This is shocking from Apple. My sister rang me today in tears about her 18 month old iPod being junk because of this issue.

I love Apple and have bought loads of their products before but there's no way I'm going to pay the premium to own an iPod and run the risk of it being junked by a bad software update. A cheaper and more reliable Creative for me please!