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166615 Views 288 Replies Latest reply: Jan 8, 2011 3:25 PM by UFGUY
Currently Being ModeratedSep 17, 2009 2:27 PM (in response to byfordscrafts)
I THINK I HAVE THE ANSWER. I just got off the phone with Apple Tech Support. It looks like, during the iTunes 9 update, the link to the music was broken. I had to go into my music library, highlight, right click, and delete all of my music (HOWEVER, click yes to delete but if the music is IN iTunes it will ask whether you want to Keep files or send to Recycle bin, KEEP!!!). Then in iTunes go to File/Add File OR Folder to Library (if you have individual songs, do file, if you copied whole CDs, choose folder). This will import the songs back into iTunes and reconnect the broken link. I also found that I had to DELETE all songs in a PLAYLIST and re-add them.
I have not tried this yet. I would suggest anybody doing this make sure their library is backed up. The last thing you want is to lose the music off your computer if you botch something. I'm just sayin...Vista Ultimate 64, iPhone OS 3.0.1
Currently Being ModeratedSep 17, 2009 3:46 PM (in response to Sawbones64)I tried this
Thought it worked
But it did not
Very annoying as i deleted all of my (many) playlists
Now, back to same problemvarious, Windows Vista
Currently Being ModeratedSep 18, 2009 2:26 AM (in response to RangerPrimeX)no answer for me....iphone 3gs....3.01....itunes 9....never had a prob till now - but this is driving me insane.....am getting sick of restore (which only works half the time).....what the F goes on in apple Q/A? Whoever does system and regression testing should be forced to take support calls for the next 3 months.iphone 3g, Other OS, 2.01 firmware
Currently Being ModeratedSep 18, 2009 7:30 AM (in response to RangerPrimeX)As I mentioned above I am living with this problem as well. I just wanted to drop a note to let people know they do not have to totally restore their iPhone each time. I have found that just making a small change (like adding a song or artist to sync) will force the iphone to update again. Then I think I have about a 60% chance when launching iPod on the phone that after "updating library" is over my content appears. I'm in the habit of checking each and every time I sync now.
now Apple... fix it!iPhone 3G, Windows Vista, iTunes 9 - 64 bit, iPhone OS 3.1
Currently Being ModeratedSep 18, 2009 11:20 AM (in response to welwyn)THIS SOLUTION TO THE "NO CONTENT" PROBLEM HAS WORKED FOR ME MULTIPLE TIMES:
(1) activate Genius in Itunes (if you have not already done so);
(2) update Genius in Itunes (in the toolbar at the top of the page, click on STORE, then UPDATE GENIUS);
(3) wait for a confirmation from Itunes that Genius has been updated (Itunes will send your info to Apple and then download the Genius info from Apple. The progress bar in Itunes will report the status);
(4) after receiving the confirmation from Itunes that the the Genius update has been completed, synch your iphone with Itunes (just go to the iphone summary page and click synch).
I have had the "no content" problem multiple times, and this solution fixes the problem every time (and gives me updated Genius info on my iphone). If you have the "no content" problem, I suggest that you try this solution before restoring your iphone or deleting your library.Mac, Mac OS X (10.5.4)
Currently Being ModeratedSep 18, 2009 12:25 PM (in response to TAFB)same problem on my 3G...its going to be a huge pain if there isn't a way to fix this without connecting to iTunes.
Currently Being ModeratedSep 18, 2009 6:35 PM (in response to RangerPrimeX)this is very frustrating issue -- I talked to apple tonite to resolve -- first thing that they did was this go to itunes when connected to phone -- edit -- preferences - devices - reset sync history -- then sync - music first -- then apps -- then the rest -- this did work for me -- and I do have to say they were very nice -- however I did express that they need to respond to this thread and let everyone know the resolution -- I have to say I have spent 20 hours on trying to resolve all kinds of issues since the update and had to reload the whole program -- its been an education at best a nightmare at worst -- hope this helps -- I think the reset sync history is important infoHP, Windows XP, Iphone 3G
Currently Being ModeratedSep 19, 2009 3:06 AM (in response to sparrow13501)I tried this and it did not work. Is there a missing step? Did you first unsync all apps and music then do the reset then sync just music then sync again with apps?Windows Vista
Currently Being ModeratedSep 20, 2009 1:09 AM (in response to RangerPrimeX)POSSIBLE FIX (?)
i tried everything on this list for the past week....sometimes things worked (restore, delete library, remove an app, add a song) sometimes NONE of them worked.
then i realized i had some broken "links" in my library window to a NAS device on the LAN that was down....when i powered it back up and tried adding a song from it back onto the iphone everything came back (podcasts...songs....movies).
for what it's worth....hope it maybe helps somebody...iphone 3gs, iPhone OS 3.0.1, 2.01 firmware
Currently Being ModeratedSep 20, 2009 4:01 AM (in response to RangerPrimeX)Having the same problem here on iPhone 3Gs w iPhone s/w 3.1. All content from my iTunes library has disappeared. To make things worse I'm just off on a business trip and my MacBook is away for repair so I can't resync.MacBook Pro 15 ", Mac OS X (10.5.8), iPhone 3Gs
Currently Being ModeratedSep 20, 2009 6:56 PM (in response to TAFB)I can confirm that the "Update Genius" menu option followed by a sync fixed the problem for me.iPhone OS 3.0.1
Currently Being ModeratedSep 21, 2009 2:29 AM (in response to abdoujaparov)Unfortunately, Updating Genius and Syncing did not help me. However, I have turned Genius off altogether and so far no issues with syncing over the weekend. It is a wait and see if or until it happens again.Windows Vista
Currently Being ModeratedSep 21, 2009 7:45 AM (in response to RangerPrimeX)Same problem here.
I am trying to understand how Apple's complete lockdown of the OS and hardware benefits me as a consumer when problems like this keep (re)appearing.
The iPod is an integral part of the iPhone, and restoring the device to make my content playable again is not trivial for a number of reasons - not the least of which is the waste of a substantial amount of my time.
FIX. THIS. NOW.Asus Eee PC 1000 HE, Windows Vista, iPhone OS 3.1, iTunes 220.127.116.11
Currently Being ModeratedSep 21, 2009 3:52 PM (in response to RangerPrimeX)The Answer is Turn off Genius on iTunes. My iPhone OS 3.1 ipod was working fine (quick and easy syink) till I tuned on Genius. Phone's ipod said no content then I turned it off and all my music and films came back. I repeat "TURN OFF GENIUS IN ITUNES IN STORE MENU".Sony Vaio, Windows XP Pro
Currently Being ModeratedSep 21, 2009 4:33 PM (in response to Jono Old)Wow: turning off Genius worked perfectly. Thanks so much. Now if only Apple would fix this...Lenovo T61, N/A