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No Content in iPod part of iPhone after syncing with OS 3.1 and iTunes 9

166668 Views 288 Replies Latest reply: Jan 8, 2011 3:25 PM by UFGUY RSS
  • Sawbones64 Level 1 Level 1 (0 points)
    byfordscrafts wrote:
    I THINK I HAVE THE ANSWER. I just got off the phone with Apple Tech Support. It looks like, during the iTunes 9 update, the link to the music was broken. I had to go into my music library, highlight, right click, and delete all of my music (HOWEVER, click yes to delete but if the music is IN iTunes it will ask whether you want to Keep files or send to Recycle bin, KEEP!!!). Then in iTunes go to File/Add File OR Folder to Library (if you have individual songs, do file, if you copied whole CDs, choose folder). This will import the songs back into iTunes and reconnect the broken link. I also found that I had to DELETE all songs in a PLAYLIST and re-add them.

    GOOD LUCK!!!

    I have not tried this yet. I would suggest anybody doing this make sure their library is backed up. The last thing you want is to lose the music off your computer if you botch something. I'm just sayin...
    Vista Ultimate 64, iPhone OS 3.0.1
  • welwyn Calculating status...
    I tried this

    Thought it worked

    But it did not

    Very annoying as i deleted all of my (many) playlists

    Now, back to same problem
    various, Windows Vista
  • neal harmon Calculating status...
    no answer for me....iphone 3gs....3.01....itunes 9....never had a prob till now - but this is driving me getting sick of restore (which only works half the time).....what the F goes on in apple Q/A? Whoever does system and regression testing should be forced to take support calls for the next 3 months.
    iphone 3g, Other OS, 2.01 firmware
  • paulzy Calculating status...
    As I mentioned above I am living with this problem as well. I just wanted to drop a note to let people know they do not have to totally restore their iPhone each time. I have found that just making a small change (like adding a song or artist to sync) will force the iphone to update again. Then I think I have about a 60% chance when launching iPod on the phone that after "updating library" is over my content appears. I'm in the habit of checking each and every time I sync now.

    now Apple... fix it!
    iPhone 3G, Windows Vista, iTunes 9 - 64 bit, iPhone OS 3.1
  • TAFB Calculating status...

    (1) activate Genius in Itunes (if you have not already done so);

    (2) update Genius in Itunes (in the toolbar at the top of the page, click on STORE, then UPDATE GENIUS);

    (3) wait for a confirmation from Itunes that Genius has been updated (Itunes will send your info to Apple and then download the Genius info from Apple. The progress bar in Itunes will report the status);

    (4) after receiving the confirmation from Itunes that the the Genius update has been completed, synch your iphone with Itunes (just go to the iphone summary page and click synch).

    I have had the "no content" problem multiple times, and this solution fixes the problem every time (and gives me updated Genius info on my iphone). If you have the "no content" problem, I suggest that you try this solution before restoring your iphone or deleting your library.
    Mac, Mac OS X (10.5.4)
  • alankalterbigred Calculating status...
    same problem on my 3G...its going to be a huge pain if there isn't a way to fix this without connecting to iTunes.
  • sparrow13501 Calculating status...
    this is very frustrating issue -- I talked to apple tonite to resolve -- first thing that they did was this go to itunes when connected to phone -- edit -- preferences - devices - reset sync history -- then sync - music first -- then apps -- then the rest -- this did work for me -- and I do have to say they were very nice -- however I did express that they need to respond to this thread and let everyone know the resolution -- I have to say I have spent 20 hours on trying to resolve all kinds of issues since the update and had to reload the whole program -- its been an education at best a nightmare at worst -- hope this helps -- I think the reset sync history is important info
    HP, Windows XP, Iphone 3G
  • neal harmon Level 1 Level 1 (0 points)

    i tried everything on this list for the past week....sometimes things worked (restore, delete library, remove an app, add a song) sometimes NONE of them worked.

    then i realized i had some broken "links" in my library window to a NAS device on the LAN that was down....when i powered it back up and tried adding a song from it back onto the iphone everything came back (podcasts...songs....movies).

    for what it's worth....hope it maybe helps somebody...
    iphone 3gs, iPhone OS 3.0.1, 2.01 firmware
  • adl999 Calculating status...
    Having the same problem here on iPhone 3Gs w iPhone s/w 3.1. All content from my iTunes library has disappeared. To make things worse I'm just off on a business trip and my MacBook is away for repair so I can't resync.
    MacBook Pro 15 ", Mac OS X (10.5.8), iPhone 3Gs
  • abdoujaparov Calculating status...
    I can confirm that the "Update Genius" menu option followed by a sync fixed the problem for me.
    iPhone OS 3.0.1
  • unimpressedwithapple Calculating status...
    Same problem here.

    I am trying to understand how Apple's complete lockdown of the OS and hardware benefits me as a consumer when problems like this keep (re)appearing.

    The iPod is an integral part of the iPhone, and restoring the device to make my content playable again is not trivial for a number of reasons - not the least of which is the waste of a substantial amount of my time.

    Asus Eee PC 1000 HE, Windows Vista, iPhone OS 3.1, iTunes
  • Jono Old Calculating status...
    The Answer is Turn off Genius on iTunes. My iPhone OS 3.1 ipod was working fine (quick and easy syink) till I tuned on Genius. Phone's ipod said no content then I turned it off and all my music and films came back. I repeat "TURN OFF GENIUS IN ITUNES IN STORE MENU".
    Sony Vaio, Windows XP Pro
  • unimpressedwithapple Level 1 Level 1 (10 points)
    Wow: turning off Genius worked perfectly. Thanks so much. Now if only Apple would fix this...
    Lenovo T61, N/A
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