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Level 1

0 points

Mysterious random total shut downs following 3.1 update

Ok, I updated lastnight without a hitch. But now I get random complete shut downs of the phone. It has happened twice. In both instances the phone has come back after doing a hard reboot. Anyone else having this problem?

On my soap box for a minute: EVERY OS update that apple has released for the 3g since I've owned it (other than the last 2.1XX update) has cause problems. The 3.01 update caused it to hang and slow down to a crawl despite two different restores and reinstallations of everything and now this. How hard can it be to write an OS for a maximum of 3 hardware configurations? Does apple actually test this stuff before it goes out? If the slogan is "It just works" well it just doesn't when it comes to apples ability to provide a functional OS for one of their premiere devices.

Iphone 3g, Windows Vista, itunes 9

Posted on Sep 10, 2009 7:44 AM

2,415 replies

tgarcez

Level 1

2 points

Sep 10, 2009 1:58 PM in response to Headers22

This is a thread in the 3G hardware forum. There is a similar (but not identical) thread in the 3GS hardware forum.

I am just restoring from initial upgrade and hope I don't have the mysterious random shut down described above!

Sep 10, 2009 2:03 PM in response to Headers22

Same thing here with a 3g. It's happened twice so far.

brian4

Level 1

33 points

Sep 10, 2009 2:13 PM in response to Headers22

Hi there, yea i'm having the same issue. I updated to 3.1 and next day it shut itself down 3 times already. I had to do a hard reboot.

Sep 10, 2009 2:32 PM in response to Headers22

i am having the same problems. my phone has shut off/stopped responding 2x since the 3.1 update.

hard reboot has fixed the problem both times, although the 1st time i restarted, it wouldnt ever find AT&T's signal, so i had to restart again and it worked.

froze again today, but it found AT&T when i restarted.

Sep 10, 2009 2:32 PM in response to Headers22

Same problems here. I'm restoring from backup now.

Sep 10, 2009 2:37 PM in response to dfritter4

Good call. We found out a long time ago that if you see anything 'unusual' then the first stop is a 'hard reset' (Home and Sleep/Wake buttons ignoring everything until the Apple logo appears) which seems to have addressed every issue for us surrounding updates, rogue apps and other poor memory usage (showing as very high 'Other' when synching).

Hoping that others have the same positive experiences.... Good luck!

Jimboab

Level 1

0 points

Sep 10, 2009 2:52 PM in response to Headers22

I am having the same problem - phone completely shuts down and needs a hard reset to come back.

I had problems with iTunes 9 as it wouldn't open properly after installation. That took hours to fix, now this; in general terms this is the worst software upgrade I've experienced from Apple in ten years.

Sep 10, 2009 3:33 PM in response to Headers22

Same here. Twice since updated to 3.1.
It occurred when I'm not closing an App, and idling until it sleeps. Then it would stuck "blank". I have to do Sleep+Home button holding until restart.

Not to mention backing up with iTunes 9 takes more than 2hours!

tgarcez

Level 1

2 points

Sep 10, 2009 3:46 PM in response to Noby Damayanti

Well so far so good here - 3.1 installed completely about 2 hours ago and no major issues so far sync/back up with iTunes working well (atm anyway)

Sep 10, 2009 4:22 PM in response to Headers22

This has happened twice to me today since updating to 3.1. My iPhone 3G hadn't crashed once in the time I've had it since the 3G launch, and then twice in one day after installing the new update? Hmm...

rrahimi

Level 3

615 points

Sep 10, 2009 4:54 PM in response to RestlessFool

This is not a case where hard-reset is fixing anything. It's just a way of making iPhone usable until next lock-up.

It will lock again and you'll have to reset again.

Sep 10, 2009 5:17 PM in response to rrahimi

Why knock it if it's a work-around that works?

If you're 100% certain that it works and you're 100% certain that the problem is addressed temporarily then why not hold out some hope to those who have the issue?

If you're not 100% certain then what can be done to narrow the gap?

Sep 10, 2009 5:26 PM in response to Headers22

I've had the same problem here. I even uninstalled all of my apps and reinstalled. It still locks up when it is put to sleep manually or times out after an app is run. It does not seem to happen every time, but 5-6 times in less than 24 hours is pretty annoying.

dhammis

Level 1

0 points

Sep 10, 2009 5:29 PM in response to Headers22

The issue seems to be linked to wifi connectivity. It happened last night while I was at home, then when I went out to the store it worked fine. All day while at work it was fine. I got home tonight and it locked up again. Pain in the butt I'll tell ya. Hope they figure this one out soon.

Sep 10, 2009 5:40 PM in response to jmharris22

Which apps are being run that give the problem and are they 3.0 compliant?

Mysterious random total shut downs following 3.1 update