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Level 1

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Mysterious random total shut downs following 3.1 update

Ok, I updated lastnight without a hitch. But now I get random complete shut downs of the phone. It has happened twice. In both instances the phone has come back after doing a hard reboot. Anyone else having this problem?

On my soap box for a minute: EVERY OS update that apple has released for the 3g since I've owned it (other than the last 2.1XX update) has cause problems. The 3.01 update caused it to hang and slow down to a crawl despite two different restores and reinstallations of everything and now this. How hard can it be to write an OS for a maximum of 3 hardware configurations? Does apple actually test this stuff before it goes out? If the slogan is "It just works" well it just doesn't when it comes to apples ability to provide a functional OS for one of their premiere devices.

Iphone 3g, Windows Vista, itunes 9

Posted on Sep 10, 2009 7:44 AM

2,415 replies

Sep 10, 2009 9:06 PM in response to Headers22

Headers22 wrote:
Interesting, No apple employees have responded to this thread.

this is a user to user support forum, apple employees rarely respond here, however they do read it from time to time.

another way to report issues is at http://apple.com/feedback/iphone.html but you shouldn't expect responce from them there either...

contact support directly to receive communication from apple.

be well

DerekKSU

Level 1

0 points

Sep 10, 2009 9:07 PM in response to Headers22

Add me to the list of users with this problem. I have an 8 GB 3G and it has locked up at least 5 times today after I upgraded to 3.1 last night. Each time, the phone becomes unresponsive and requires a hard reboot by pressing the home and power buttons. Thanks Apple, now I can't rely on my phone working at this point. Let's just hope I don't have an emergency that requires making a quick phone call. PLEASE PLEASE PLEASE FIX THIS!!!

Sep 10, 2009 9:13 PM in response to Headers22

I'm in on the issue, mine seems to be happen around 10pm EST. Firmware was upgraded around 6pm yesterday and it has happened twice thus far both at about 10:10pm but I'm thinking the timing may not have anything to do with the glitch but rather the fact that at about 10pm on both nights I had to call a friend and make sure they were up for their shift.

scs00

Level 1

0 points

Sep 10, 2009 9:22 PM in response to Headers22

Add one more to the list
3g and after update last night I have randomly shutdown 6 times so far...

Gonna try the turning off wiFi and see if that helps till there is a fix 😟

Headers22 Author

Level 1

0 points

Sep 10, 2009 9:26 PM in response to iphone3ger

Yeah tried to contact support, an hour on hold. It appears they are overwhelmed by the problems with this update.

rrahimi

Level 3

615 points

Sep 10, 2009 9:43 PM in response to dhammis

Yup, it's certainly not router's fault. No router is capable of putting iPhone into that locked-blanked state.

Also as you said and many here experienced it all happened after the 3.1 update so something is wrong with the update.

Message was edited by: rrahimi

NeoSe7en

Level 1

23 points

Sep 10, 2009 9:45 PM in response to Headers22

I'm having this issue as well. I was going to call Apple tomorrow but if the hold time is that long maybe I'll wait.

This whole thing really irritates me. Its a minor issue, but it isn't some obscure one that came out of left field. Apple should have tested this better. On top of that Apple hasn't issued a press release, forum announcement, nothing. I wouldn't be half as upset if they would just give us an update on the situation.

edse83

Level 1

0 points

Sep 10, 2009 10:45 PM in response to Headers22

i have the same problem

etdashou

Level 1

0 points

Sep 11, 2009 4:28 AM in response to Headers22

I have the same problem.
The iPhone randomly shutdown.
Also, sometimes the battery is suddenly empty for no reason.

I will tag this topic to be notified of any new replies... I hope someone will respond quickly!

I can't use my phone anymore 😟
The problem started exactly when 3.1 was installed on my iPhone 3G

Sep 11, 2009 4:57 AM in response to RestlessFool

Happening to me too. And it's definitely not a WiFi issue as I rarely have my WiFi turned on. I had 4 shutdowns yesterday, and another one overnight that completely drained my battery.

roosky

Level 1

0 points

Sep 11, 2009 4:58 AM in response to MultiSync

It looks like the fix mentioned by @MultiSync (turn off MobileMe calendars) worked for me too. Previously the phone was reaaalllly slow with many spontaneous reboots. I have a LOT of subscribed calendars and I think it was indeed trying to synch them (this is new behaviour) as it was asking me for authentication information for the calendars. I did a restore- probably not necessary in retrospect- and turned off the calendar syncing. Things seem okay now so far.

etdashou

Level 1

0 points

Sep 11, 2009 5:04 AM in response to Merged Content 1

Interesting.

My calendar is synced using this step by step: http://www.ianfernando.com/2008/sync-google-calendar-with-iphone-3g/
NuevaSync with Google Calendar.

I will turn off this feature and see if it helps.

*Churnd*

Level 1

0 points

Sep 11, 2009 5:04 AM in response to Headers22

I have an appointment at my local Apple Store today to see what they can do. Maybe they'll know something. If they do, I'll post it here.

mccd

Level 1

0 points

Sep 11, 2009 5:21 AM in response to Headers22

Confirming one shutdown/lockup today.

mccd

Level 1

0 points

Sep 11, 2009 5:46 AM in response to Headers22

Confirming one shutdown/lockup today.
Have to add (previous post uneditable) that it was a difficult upgrade, on an XP with updated iTunes will lock at operation 13, progress 0% - multiple times
Had to switch to W 7 Enterprise without iTunes and install iTunes 9 then it restored the firmware flawlessly; switched back to XP and restored from backup - OK; synced - OK; restored from backup again; 99% progress bar full and stalled (1:30 AM). Rebooted, iPhone showing Restore Complete. All settings restored , less the icons placement.
Sleeep.

Mysterious random total shut downs following 3.1 update